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CALNET: AT&T Hosted Voice Service
Quick reference guide
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Mitel 6873i
Group Directory
Contacts stored in the Group Directory are pulled
from the Clearspan portal and a listing of all contacts
within the group. You cannot add, modify, or delete
contact information in this group.
Note: Copying a contact from the Group Directory
will be saved to the Local Directory.
Make a call from the Group Directory:
•
Select the Directory soft key.
•
Use the touchscreen to select the Group
Directory.
•
Select the contact you wish to call.
•
Select the Dial soft key.
View details of a group contact:
•
Select the Directory soft key.
•
Use the touchscreen to select the Group
Directory.
•
Select the Details soft key.
•
Select the Close soft key when complete.
Conference calling
You can conference up to 24 participants on one
call.
To add another person to an existing call:
•
Press the Conference (Conf) soft key.
•
Enter the number of the second person.
•
Select the Dial soft key.
•
Press the Conference (Conf) soft key to
complete.
To merge an active call with one on hold:
•
Scroll using the touchscreen to switch to the
held call and press the Conference (Conf)
soft key.
Transferring a call
Transferring a call releases the call from your phone.
You can transfer a call to an extension or 10-digit
number.
Call transfer supervised:
Note: You can speak privately to the receiving party
before completing the transfer.
•
During an active call, press the Transfer (Xfer)
soft key.
•
Enter the phone number of the receiving
party.
•
Select the Dial soft key.
•
Wait for the receiving party to answer and
discuss the issue.
•
Press the Transfer (Xfer) soft key to complete
the transfer.
Call transfer unsupervised:
Also known as cold transfer, transfers a call without
announcing the call to the receiving party.
•
During an active call, press the Transfer (Xfer)
soft key.
•
Enter the phone number of the receiving
party.
•
Select the Dial soft key.
•
Hang up the call to complete the transfer.
Note: If the recipient does not answer, the call will
transfer to their voicemail, if voicemail has been setup.
Cancel call transfer:
•
Press the Cancel soft key before the transfer
completes.
Note: You do not need to place the call on hold before
transferring. During the transferring process, the
caller will automatically be put on hold.
Transferring a call directly to voicemail
•
During an active call, press the Transfer (Xfer)
soft key.
•
Enter *55
•
To transfer directly to your own mailbox
press # or just hang up.
•
To transfer to another mailbox, enter the
extension and press #.
