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CALNET: AT&T Hosted Voice Service
Quick reference guide
–
Mitel 6873i
Placing a call
•
Dial the number first using:
•
Dial pad.
•
Directory soft key to access the Local,
Group, or Personal directories.
•
Received Callers List key.
•
Outgoing Redial key.
•
Then choose your calling method (handset,
headset, or speakerphone).
Notes:
•
You do NOT need to dial 9 for an outside
line or 1 for long distance.
•
Internal calls can be completed by dialing
the extension.
•
Call duration is monitored through a call
timer on the graphic display.
Answering a call
You can answer a call using:
•
Handset
•
Speaker / Headset key
•
Line appearance key
•
Soft keys
•
Answer: answers the call, defaults to
speakerphone.
•
Ignore: sends the caller to voicemail.
•
Silence: silences the ringer volume.
Call Waiting
Each line appearance can handle one call at a time.
To answer an additional call, select the associated
line key.
Move between calls on different line appearances
:
•
While on a call, press the line key associated
with another line. The call on the first line is
automatically placed on hold.
•
To return to the first caller, press the line
key associated with the first call. The
second call is automatically placed on hold.
Note: Additional calls accessing a busy line
appearance will be forwarded to voicemail.
Placing a call on hold
During an active call:
•
Press the Hold key.
To remove from hold:
•
Press the Hold key again.
•
Select the Pickup soft key.
•
Select the flashing line key.
Notes:
•
Music on hold will play if a conference call is
put on hold.
•
If multiple calls are held, scroll using the
touchscreen to switch between calls and
press the Hold key, Pickup soft key, or the
flashing line key to activate the desired call.
Placing a call on mute
To silence your outgoing audio, you can place a call
on mute.
During an active call:
•
Press the Mute key.
Note: The Mute key will flash red.
To remove from mute:
•
Press the Mute key again.
Line appearances and line keys
A phone number assigned to a line key on an IP
phone is called a line appearance. Your direct line
appears twice; assigned to both Line key 1 and Line
key 2. Additional lines or shared extensions will be
appearances displayed on any available Top soft key.
When a call comes in, all phones with that number as
a line appearance will ring at the same time.
Shared call presence
:
•
When an active call is put on hold, any other
phone with that same line appearance can
take the call off hold.
Not shared call presence
:
•
When a call is answered, it becomes exclusive
to the phone that answered it.
