Calling Group Supervisor Activities
Changing Agent Status
As a calling group supervisor, you can change the status of
agents in your group. For example, if call volume increases,
you can sign in additional agents from your telephone to meet
the demand.
The simplest way to change agent status is to use
programmed Agent Status buttons. If you don’t have
programmed Agent Status buttons you can change status
using feature codes.
4-10
Changing Agent Status
Summary of Contents for Merlin Legend BIS22
Page 6: ...Contents A Calling Group Feature Codes A 1 B Programming Codes B 1 iv Contents ...
Page 19: ...About Your Calling Group Supervisor Telephones BIS 22D Telephone BIS 22D Telephone 2 3 ...
Page 20: ...About Your Calling Group Supervisor Telephones BIS 34D Telephone BISs 34D Telephone 2 4 ...
Page 22: ...About Your Calling Group Supervisor Telephones MLX 28D Telephone 2 6 MLX 28D Telephone ...
