23
IN CASE OF DIFFICUL
TY
IN CASE OF DIFFICUL
TY
IN CASE OF DIFFICULTY
If you have difficulty operating this phone, try the suggestions below.
For Customer Service, visit our website at
www.telephones.att.com
or call
1 800 222–3111
. Have the serial number, found on the underside
of the unit, available when contacting Customer Service.
Please retain your
receipt as your proof of purchase
.
To purchase accessories or replacement parts contact Customer Service.
Visit our website at
www.telephones.att.com
or call
1 800 222–3111
.
OPERATION
PROBLEM SOLUTION
Time and date are
•
The time and date will be set automatically
incorrect.
with the first incoming call. They will be
reset with each new call. You cannot change
the time or date manually.
PROBLEM SOLUTION
Caller ID with
•
Make sure CID-CALL WAIT is turned on.
Call Waiting feature
(
See “CID-CALL WAIT” in the “Feature
doesn’t work
.
Summary” section on page 13.)
•
You must subscribe to Caller ID with Call
Waiting as a
combined
service to use all
the features of this product. (See “About
Caller Identification” on page 3 for details.)
• You may have connected the modem or
other devices to the wrong jacks on the
unit. Make sure the devices are connected
to the correct jacks on the unit (see
INSTALLATION beginning on page 5).
PROBLEM SOLUTION
The phone connected
The phone cannot access the line while the
to this unit cannot
modem is in use (online), except to connect
access the telephone
to a call waiting call using the
C
line.
button on the unit. When the modem is idle
(offline), phones can access the telephone
line normally.
0438_CIB_1ATT_012304 1/23/2004 5:22 PM Page 23
