AT&T Definity 8434 Quick Reference Download Page 3

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Issue 1

March 1996

8434 Voice Terminal Quick

Reference

This 8434 Voice Terminal Quick Reference shows you how to access the fol-
lowing features available on the GuestWorks™

server:

■

Abbreviated Dialing

■

Automatic Callback

■

Bridging

■

Call Forwarding

■

Call Park

■

Call Pickup

■

Conference

■

Consult

■

Directory (Display Feature)

■

Display, Softkeys, and Control Buttons

■

Drop

■

Exit (Display Feature)

■

Hold

■

Inspect (Display Feature)

■

Intercom (Automatic/Dial)

■

Last Number Dialed (Redial)

■

Leave Word Calling

Summary of Contents for Definity 8434

Page 1: ...555 231 783 Issue 1 March 1996 8434 Voice Terminal Quick Reference Graphics AT T 1988 Table of Contents ...

Page 2: ...Blank Page ...

Page 3: ...g features available on the GuestWorks server Abbreviated Dialing Automatic Callback Bridging Call Forwarding Call Park Call Pickup Conference Consult Directory Display Feature Display Softkeys and Control Buttons Drop Exit Display Feature Hold Inspect Display Feature Intercom Automatic Dial Last Number Dialed Redial Leave Word Calling ...

Page 4: ...Display Feature Time Date Display Feature Timer Display Feature Transfer Volume Control Conventions 0 The following conventions are used in this document Buttons you press on the voice terminal are shown as follows When referring to the softkey buttons on the display those buttons are shown as CFrwd The term dial keypad refers to the touch tone keypad where you dial enter telephone numbers and fea...

Page 5: ...e terminal This is done so you can do most of the tasks available from the standard attendant console You will hear the following call progress tones during normal operation Dial tone a steady tone you hear when you first select an idle call appearance Ringback the normal ringing tone you hear after you dial a guest room or outside number Busy tone a slow on off on off tone you hear when the perso...

Page 6: ...ess Code Abbreviated Dialing Program Access Personal List 1 Access Personal List 2 Access Personal List 3 Access Automatic Callback Deactivate Call Forwarding All Calls Activation Deactivation Call Forwarding Busy Don t Answer Activation Deactivation Call Park Activation Answer Back Call Pickup Last Number Dialed Leave Word Calling Send a Message Cancel a Message Priority Calling Send All Calls Ac...

Page 7: ...one number for that button Up to three personal lists can be assigned for each voice terminal Automatic Dialing Buttons 0 To program an automatic dialing button do the following 1 On a sheet of paper write down the phone numbers and feature access codes you want to store 2 Go off hook You hear a dial tone 3 Do one of the following a Press and then press Prog b Press c Dial the AD Program feature a...

Page 8: ...e following 1 On a sheet of paper write down the phone numbers and feature access codes you want to store 2 Go off hook You hear a dial tone 3 Do one of the following a Press and then press Prog b Press c Dial the AD Program feature access code _____ You hear a dial tone 4 Dial the personal list number 1 2 or 3 You hear a dial tone 5 Dial the list item 1 2 3 and so on You hear a dial tone 6 Dial t...

Page 9: ...of the following a Press b Dial the desired AD personal list feature access code _____ this could be any of three feature access codes You hear a dial tone 3 Dial the desired AD list item 1 2 3 and so on You hear a ringback tone Automatic Callback 0 The Automatic Callback feature allows you to automatically queue a recall to an extension that is busy does not answer or returns a Call Waiting ringb...

Page 10: ...originally called If you decide that you want to cancel the Automatic Callback request do one of the following 1 While on hook do one of the following a Press and then press AutCB b Press 2 Go off hook and dial the Automatic Callback deactivation feature access code _____ Bridging 0 You may have a bridged call appearance for someone else s voice terminal assigned to your voice terminal When you pr...

Page 11: ...mediately to a different telephone number Call Forwarding Busy Don t Answer causes calls to your voice terminal to be forwarded to a different telephone number only if you do not answer or if your line is busy SECURITY ALERT Call Forwarding All Calls and Call Forwarding Busy Don t Answer are not recommended for use to extend calls to out of hotel sites due to the potential for toll fraud Reliable ...

Page 12: ...l be forwarded You hear a confirmation tone 5 Go on hook To cancel either type of Call Forwarding do the following 1 Go off hook You hear a dial tone 2 Do one of the following a Press and then press CFwrd You hear a dial tone Continue with Step 4 b Press You hear a confirmation tone Continue with Step 4 c Dial the Call Forwarding deactivation feature access code _____ You hear a dial tone Continue...

Page 13: ...Do one of the following a Press and then press CPark b Press c Dial the Call Park feature access code _____ You hear a confirmation tone 3 Press again You hear silence 4 Go on hook To return to a call parked at your extension do the following 1 Go off hook You hear a dial tone 2 Do one of the following a Press You hear a confirmation tone and then you are connected to the parked call b Dial the An...

Page 14: ...e and then you are connected to the parked call Call Pickup 0 The Call Pickup feature allows you to answer calls intended for other extension numbers within your Call Pickup group Call Pickup groups are established so that when one member of a group is gone other members of the group can answer that member s calls A Call Pickup group usually consists of people who are located in the same area or h...

Page 15: ...earance flutters 2 Do one of the following a Press and then press CPkUp b Press c Dial the Call Pickup feature access code _____ You are connected to the incoming call Conference 0 The Conference feature allows you to set up a six party conference call without attendant assistance You cannot create a conference call when the first party is the attendant To establish conference call while on a two ...

Page 16: ...ll 4 Repeat Steps 1 through 3 to add more parties to the conference call To create a conference call when you have a call on hold and you have a second active call do the following 1 Press The active call goes on hold and you hear a dial tone 2 Press the call appearance button of the call originally on hold the first call You are reconnected to your first caller 3 Press again All three parties are...

Page 17: ...n while connected to the call You hear a confirmation tone To talk privately with a coworker after answering a redirected call do the following 1 Press The call is placed on hold and you hear a dial tone 2 Do one of the following a Press and then press Cnslt b Press c Dial your coworker s extension You hear a ringback tone The call rings at your coworker s extension with priority ringing 3 You can...

Page 18: ...ian use instead of the comma First name last name for example Damian Grimaldi Single name of an organization or group for example house keeping NOTE When you dial the keypad digit for the first letter of a name the first name that matches that letter displays on the console You can either continue to dial keypad digits to spell the rest of the name or you can use the button to scroll down the alph...

Page 19: ...e by pressing the display option button labeled The following is an example of a feature option screen The top line of each feature option screen shows you the status of each of the features An arrow appears above the feature name or abbreviation if the feature is active If there is no arrow above the feature the feature is not active In the above example the Automatic Callback feature is active T...

Page 20: ...ou want to use appears on the display Using the Softkeys to Activate a Feature 0 To access a feature with the softkeys Priority Calling is used in this example do the following 1 Go off hook You hear a dial tone 2 Press 3 Press 4 Press PCall and then dial the extension The display shows the following When both parties hang up from the call the arrow above PCall disappears 5 Press to exit from the ...

Page 21: ...lling Cancel a Message Cnslt Consult CPark Call Park CPkUp Call Pickup Dir Names Directory Excl Manual Exclusion HFAns Internal Auto Answer IAuto Automatic Intercom IDial Dial Intercom Inspt Inspect Last Last Number Dialed LWC Leave Word Calling Send a Message Mark Mark function for Abbreviated Dialing Pause Pause function for Abbreviated Dialing PCall Priority Calling Prog Program function for Ab...

Page 22: ...You hear a dial tone Exit Display Feature 0 To exit any display feature and return to normal display do the following 1 Press Spres Suppress for Abbreviated Dialing Stop Stop indefinite wait for Abbreviated Dialing Timer Call duration timer TmDay Display date and time View View stored number Wait Wait function for Abbreviated Dialing Abbreviation Feature Drop Exit ...

Page 23: ...appearance flutters To place a call on hold and answer a new call do the following 1 Press The current call is placed on hold The green status lamp at the call appearance flutters The display goes blank 2 Press the call appearance button of the incoming call You are connected to the incoming call To return to a held call do the following 1 Press the call appearance button of the held call You are ...

Page 24: ...on of the held call The call information is displayed 3 To return to the held call press and then press the call appear ance button of the held call You are connected to the held call Intercom Automatic Dial 0 The Intercom feature allows you to call coworkers by pressing one button or a special access code To make a call to your predetermined Automatic Intercom partner do the following 1 Do one of...

Page 25: ...tone To answer an intercom call do the following 1 Go off hook You are connected to the call Last Number Dialed Redial 0 The Last Number Dialed Redial feature allows you to redial the last number you dialed To use Last Number Dialed do the following 1 Go off hook You hear a dial tone 2 Do one of the following a Press and then press Last b Press c Dial the Last Number Dialed feature access code ___...

Page 26: ...put on hold do the following 1 Do one of the following a Press and then press LWC b Press You hear a confirmation tone The message waiting lamp at the called extension goes on 2 Go on hook To leave a message without ringing an extension do the following 1 Go off hook You hear a dial tone 2 Do one of the following a Press and then press LWC b Press c Dial the Leave Word Calling Send a Message featu...

Page 27: ...hear a confirmation tone Your Leave Word Calling Message is canceled 4 Go on hook Manual Exclusion 0 The Manual Exclusion feature prevents other voice terminal users from bridging on to your call This feature operates for one call and is then cancelled To use this feature do the following 1 While active on a call do one of the following a Press and then press Excl b Press 2 To cancel Manual Exclus...

Page 28: ...d number of each person that left a message 3 Press or to return to the normal operating mode To return a call to the message sender do the following 1 Go off hook You hear a dial tone 2 Press while the message is displayed You hear a ringback tone To delete the displayed message do the following 1 Press The message is deleted 2 Press or to return to the normal operating mode To view a coworker s ...

Page 29: ...o the following 1 Press Your coworker is put on hold You hear a dial tone 2 Press while the message is displayed You hear a ringback tone 3 Press Your coworker is connected to the ringing call Mute 0 The Mute feature allows you to turn off the microphone on the handset and the speakerphone This prevents other parties on the call from hearing you To turn on the Mute button do the following 1 Press ...

Page 30: ...ring another voice terminal with special three burst ringing this ringing pattern will vary for some voice terminals This identifies the call as important and the call should be answered immediately To place a priority call do the following 1 Go off hook You hear a dial tone 2 Do one of the following a Press and then press PCall b Press c Dial the Priority Calling feature access code _____ You hea...

Page 31: ...ve your voice terminal to another location even in the same room Whenever the red light next to is fluttering NOTE You may also use this feature when you are on a call in the unlikely event your speakerphone makes a squealing noise during the call Your speak erphone will adjust itself to normal for that call no tones will be heard If there has been an interruption in power such as the system has j...

Page 32: ...eatedly The lamp flashes The display shows the current ringing pattern number 2 Press repeatedly to step through the rest of the ringing patterns 3 When you hear the ringing pattern you want to use press You hear two beeps which indicates that the change was accepted Self Test 0 To test the lamps on your voice terminal do the following 1 Press and hold The lamps on the left side go on followed by ...

Page 33: ... following 1 Go off hook You hear a dial tone 2 Do one of the following a Press and then press SAC b Press c Dial the Send All Calls activation feature access code _____ You hear a confirmation tone 3 Go on hook To cancel Send All Calls do the following 1 Go off hook You hear a dial tone 2 Do one of the following a Press and then press SAC b Press c Dial the Send All Calls deactivation feature acc...

Page 34: ...following 1 Press You hear a dial tone If your voice terminal has a listen only speaker the lamp goes on to remind you that the speaker is in the listen only mode 2 Place a call or access a feature To turn off the speaker speakerphone and use the handset do the following 1 Pick up the handset The speaker speakerphone shuts off and the call goes through the handset 2 Continue with your call To chan...

Page 35: ...lay shows the stored number 3 To view another stored button repeat Step 2 4 To return to the normal display press To see the number stored as a list item do the following 1 Do one of the following a Press and then press View b Press 2 Do one of the following a Press b Dial the desired AD personal list feature access code _____ this could be any of three feature access codes 3 Dial the selected lis...

Page 36: ...ss c Dial the Last Number Dialed feature access code _____ The last number you dialed is displayed Time Date Display Feature 0 The Time Date feature allows you to view the current date and time of day To see the date and time do the following 1 Do one of the following a Press and then press TmDay b Press The date and time are displayed for 5 seconds Menu Stored Menu Last Dialed Menu Date Time ...

Page 37: ...llibility or laxity on the part of the operator or employee of which the hacker takes full advantage For example hackers call an employee claim to have the wrong extension number and ask to be transferred back to the operator To the operator the call appears to be an internal call The hacker then asks for an outside line Often because operators are not trained about toll fraud they will connect th...

Page 38: ...gain The call is transferred 5 Go on hook Volume Control 0 The volume control on your voice terminal can be adjusted to eight different vol ume levels for the ringer the speaker and the handset This is done by press ing the button when a call is ringing when using the speaker or when using the handset Pressing the right side of the button increases the volume and pressing the left side of the butt...

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