37
21.
Repair Service and Warranty Period
The instrument is a precise electronic instrument which incorporates both optical and
electrical components. Due to the complex interaction of these components, repairs and/or
adjustments of the instrument unit must be performed by an ATAGO engineer or a properly
trained service technician at an ATAGO Authorized Service Center. Authorized Service
Center technicians have completed maintenance courses and have a vast knowledge of
ATAGO instruments. Any simple inspection or replacement of parts described in this manual
can be performed by the end-user. Only ATAGO engineers and properly trained service
technicians are allowed to perform repairs or disassemble the instrument. Any attempt to make
repairs or disassemble the unit will void the warranty.
The warranty period of the instrument is one year from the date of purchase. This warranty
covers manufacturer's defects. If any manufacturer's defect is found during the warranty
period, the instrument will be repaired under warranty. The prism of the instrument is
considered a consumable item and is not covered under the warranty.
All instruments received for repair are subject to a possible inspection fee. If the unit is
inspected and found to be either in good working order or is not covered by the warranty, the
customer will be responsible for any inspection fees, repair costs including labor, parts and
materials use, and shipping charges.
●
Replacement Part Information
Please note that ATAGO cannot guarantee that replacement parts will be available after a
unit has been discontinued. ATAGO will make every effort to secure replacement parts for
a period of at least seven years after discontinuation of any product.
●
Periodic inspection service (charged)
To ensure long-term, precise and stable operation of the instrument, we recommend for
the unit to be inspected periodically (at least once every two years).
Periodic inspection service can be requested through an Authorized ATAGO Distributor or
directly from an Authorized Service Center.
Periodic inspection service includes.
•
Inspection, confirmation and replacement of functional parts (if necessary)
•
Inspection and adjustment of the span
•
Cleaning the prism
•
Replacement of the dehumidifying agent
ATAGO CO., LTD.
When contacting your preferred distributor regarding repairs or troubleshooting, please inform
them of the serial number of the unit.
Summary of Contents for 3534
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