XSDC 601-02
10. Warranty and Liability
10.1 Warranty and liability
Principally, we apply our "General Terms & Conditions", which the operator has been provided with
upon contract conclusion at the latest. Warranty and liability claims in relation to personal injury and
property damage shall be excluded if the same arise from one or more of the causes below:
✓
the cabinet’s unintended use;
✓
the cabinet’s improper and inappropriate installation, commissioning, operation, and/or
maintenance;
✓
operation with defect safety devices or non-functional safety and protective devices;
✓
unauthorized modification or unauthorized alteration of the technical design;
✓
repair works performed in an inappropriate manner;
✓
disaster situations, impact by foreign objects, and events of force majeure.
After purchase we provide warranty on all our new products, unless agreed differently.
10.2 Full Warranty
Valid during the first year after purchase of the new product
All drying cabinets, cooling cabinets, vacuum machines & spare parts (including dry-units).
Full warranty:
The end user will receive the defective part replaced at no costs. The transport costs are to be paid by
the receiving party. The defective part has to be returned after it is replaced with the new one.
Actual replacement is done by the end user with support from Totech technical support if needed.
10.3 Exchange warranty
Valid during the second year after purchase of the new product
Only U-5000 series & U-7000 series.
Exchange warranty:
The end user will receive the defective part at a lower price. The old part will be returned by the end
user to Totech EU as soon as the defective part is replaced with the new one.
Actual replacement is done by the end user with support from Totech technical support if needed.
