3-10
Chapter 3: General Instruction
3.3
Troubleshooting (FAQ)
Problem
Possible Solution
Power LED is not ON
•
Press the button to check if the monitor is
in the ON mode.
•
Check if the Type-C and HDMI port connected
to source of signal.
•
Check if the signal source is ON.
The power LED lights blue
and there is no screen image
•
Check if the monitor and the computer are in
the ON mode.
•
Make sure the USB Type-C and HDMI cable
is properly connected between the Portable
USB Monitor and the computer.
•
Inspect the signal cable and make sure none
of the pins are bent.
•
Connect the computer with another available
monitor to check if the computer is properly
working.
Screen image is too light or
dark
•
Adjust the Brightness settings via the button.
Screen image bounces or a
wave pattern is present in the
image
•
Make sure the USB Type-C and HDMI cable
is properly connected between the Portable
USB Monitor and the computer.
•
Move electrical devices that may cause
electrical interference.
Screen image has color
defects (white does not look
white)
•
Inspect the USB Type-C and HDMI cable
and make sure that none of the pins are
bent.
