3-10
Chapter 3: General Instruction
Problem
Possible Solution
Display
I cannot find any of
my music, move or
photo files.
•
Ensure that your media server(ex, USB device)
is properly placed in the slot
•
Ensure the files are supported file formats and
are not damaged.
Certain files cannot
be played on the
media player.
•
The media player may not support video or
audio format used in the file..
•
Please refer specifications summary in chapter 1.
How do I play entire
list of video, music
and photo?
•
When selecting a video, music or photo to play,
press the OK button on the remote control
plays just the selected file while pressing PLAY/
PAUSE key to play the entire list of files..
Audio
How do I get the
subtitle to play?
•
Media player detects and displays the movie
subtitle. Go to Set up>System>subtitle
decoding
USB storage
device
I cannot find any of
my music, movie or
photofiles.
•
Ensure that your USB storage device is not in
standby mode.
• Ensure that the fiels are supported file formats
and are not damaged.
The media player does
not recognize my USB
storage device.
•
Your USB storage device may not be detected
because of problems with the USD hardware.
Try to re-plug the USB storage device to the
USB port again or use another USB storage
device.
Remote
Control
The media player
remote control is not
working.
•
Ensure that the battery is properly inserted.
•
The battery may already be drained out.
Replace the battery with a new one.
•
Ensure that the path between the remote
control and the media player is not blocked.
Firmware
Updates
How do I update my
firmware?
•
Download updated firmware on ASUS website
and go to Setup>Firmware>USB upgrade to
perform the firmware upgrade progress.
• If you are still unable to update firmware, reset
the system and perform the updating process
again.
•
If the Media player is shut down or powered off
during the software installation, the update will
fail and please attempt again.
Operation/
Function
failure
An operation/ function
failed on my Media
player, what can I do?
•
Using a pointed object, press the reset button
located at the side of the display.
•
if you still encounter the same problem, please
contact the ASUS technical support.
Additional
information
ASUS support site.
• Download the latest firmwares, drivers and
utilities from ASUS support site at http://support.
asus.com
