Asus RT-AX1800HP User Manual Download Page 74

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6 Troubleshooting

This chapter provides solutions for issues you may encounter with

your router. If you encounter problems that are not mentioned in

this chapter, visit the ASUS support site at:

https://www.asus.com/support/ for more product information

and contact details of ASUS Technical Support.

6.1 Basic Troubleshooting

If you are having problems with your router, try these basic steps

in this section before looking for further solutions.

Upgrade Firmware to the latest version.

1. Launch the Web GUI. Go to

Advanced Settings

Administration

Firmware Upgrade

tab. Click

Check

verify if the latest firmware is available.

2. If the latest firmware is available, visit the ASUS global website

at https://www.asus.com/Networking/RT-AX1800HP/HelpDesk/

to download the latest firmware.

3. From the

Firmware Upgrade

page, click

Browse

to locate the

firmware file.

4. Click

Upload

to upgrade the firmware.

Summary of Contents for RT-AX1800HP

Page 1: ...User Guide RT AX1800HP RT AX1800HP Wireless AX1800 Dual Band Wi Fi 6 Wireless AX1800 Dual Band Wi Fi 6 Router Router ...

Page 2: ...RTICULAR PURPOSE IN NO EVENT SHALL ASUS ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR DATA INTERRUPTION OF BUSINESS AND THE LIKE EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT SPECIFICA...

Page 3: ...ck Internet Setup QIS with Auto detection 15 2 3 Connecting to your wireless network 19 3 Configuring the General settings 20 3 1 Using the Network Map 20 3 1 1 Setting up the wireless security settings 21 3 1 2 Managing your network clients 22 3 2 Creating a Guest Network 23 3 3 AiProtection 25 3 3 1 Network Protection 26 3 3 2 Setting up Parental Controls 29 3 4 Using the Traffic Manager 31 3 4 ...

Page 4: ...7 4 2 3 Route 49 4 2 4 IPTV 50 4 3 WAN 51 4 3 1 Internet Connection 51 4 3 2 Port Trigger 54 4 3 3 Virtual Server Port Forwarding 56 4 3 4 DMZ 59 4 3 5 DDNS 60 4 3 6 NAT Passthrough 61 4 4 IPv6 62 4 5 Firewall 63 4 5 1 General 63 4 5 2 URL Filter 63 4 5 3 Keyword filter 64 4 5 4 Network Services Filter 65 4 6 Administration 67 4 6 1 Operation Mode 67 4 6 2 System 68 ...

Page 5: ...4 6 4 Restore Save Upload Setting 69 4 7 System Log 70 5 Utilities 71 5 1 Device Discovery 71 5 2 Firmware Restoration 72 6 Troubleshooting 74 6 1 Basic Troubleshooting 74 6 2 Frequently Asked Questions FAQs 77 Appendices 86 Service and Support 95 ...

Page 6: ...eaming and the ASUS Green Network Technology which provides up to 70 power saving solution 1 2 Package contents RT AX1800HP Wireless Router Network cable RJ 45 Power adapter Quick Start Guide NOTES If any of the items are damaged or missing contact ASUS for technical inquiries and support Refer to the ASUS Support Hotline list at the back of this user manual Keep the original packaging material in...

Page 7: ... LAN LED Off No power or no physical connection On Has physical connection to a local area network LAN WAN Internet LED Red No IP or no physical connection On Has physical connection to a wide area network WAN Power LED Off No power On Device is ready Flashing slow Rescue mode Reset button This button resets or restores the system to its factory default settings WPS button This button launches the...

Page 8: ...to establish WAN connection LAN 1 4 ports Connect network cables into these ports to establish LAN connection NOTES Use only the adapter that came with your package Using other adapters may damage the device Specifications DC Power adapter DC Output 12V with max 1 5A current OperatingTemperature 0 40o C Storage 0 70o C Operating Humidity 5 RH 90 RH Storage 5 90 ...

Page 9: ... direct sunlight Keep the device away from 802 11g or 20MHz only Wi Fi devices 2 4GHz computer peripherals Bluetooth devices cordless phones transformers heavy duty motors fluorescent lights microwave ovens refrigerators and other industrial equipment to prevent signal interference or loss Always update to the latest firmware Visit the ASUS website at http www asus com to get the latest firmware u...

Page 10: ...r to your computer to connect to the network With its dual band technology your wireless router supports 2 4GHz and 5GHz wireless signals simultaneously This allows you to do Internet related activities such as Internet surfing or reading writing e mail messages using the 2 4GHz band while simultaneously streaming high definition audio video files such as movies or music using the 5GHz band Some I...

Page 11: ...setup problems Before setting up your ASUS wireless router do the followings If you are replacing an existing router disconnect it from your network Disconnect the cables wires from your existing modem setup If your modem has a backup battery remove it as well Reboot your cable modem and computer recommended ...

Page 12: ...ss router via wired connection 1 Insert your wireless router s AC adapter to the DC IN port and plug it to a power outlet 2 Using the bundled network cable connect your computer to your wireless router s LAN port IMPORTANT Ensure that the LAN LED is blinking 3 Using another network cable connect your modem to your wireless router s WAN port 4 Insert your modem s AC adapter to the DC IN port and pl...

Page 13: ...power outlet 2 Using the bundled network cable connect your modem to your wireless router s WAN port 3 Insert your modem s AC adapter to the DC IN port and plug it to a power outlet 4 Install an IEEE 802 11a b g n ac ax WLAN adapter on your computer NOTES For details on connecting to a wireless network refer to the WLAN adapter s user manual To set up the security settings for your network refer t...

Page 14: ...ures may vary with different firmware versions To log into the web GUI 1 On your web browser enter http router asus com 2 On the login page key in the default user name admin and password admin 3 You can now use the Web GUI to configure various settings of your ASUS Wireless Router Navigation panel QIS Top command buttons Information banner Middle column Right column NOTE If you are logging into t...

Page 15: ...y NOTES By default the login username and password for your wireless router s Web GUI is admin For details on changing your wireless router s login username and password refer to section 4 6 2 System The wireless router s login username and password is different from the 2 4GHz 5GHz network name SSID and security key The wireless router s login username and password allows you to log into your wir...

Page 16: ... connection type is Dynamic IP PPPoE PPTP L2TP and Static IP Key in the necessary information for your ISP connection type IMPORTANT Obtain the necessary information from your ISP about the Internet connection type for Automatic IP DHCP for PPPoE PPTP and L2TP ...

Page 17: ...e first time or when your wireless router is reset to its default settings If QIS failed to detect your Internet connection type click Skip to manual setting and manually configure your connection settings 3 Assign the wireless network name SSID and security key for your 2 4GHz and 5GHz wireless connection Click Apply when done ...

Page 18: ...18 4 Your Internet and wireless settings are displayed Click Next to continue 5 Read the wireless network connection tutorial When done click Finish ...

Page 19: ...reless network that you want to connect to then click Connect 3 You may need to key in the network security key for a secured wireless network then click OK 4 Wait while your computer establishes connection to the wireless network successfully The connection status is displayed and the network icon displays the connected status NOTES Refer to the next chapters for more details on configuring your ...

Page 20: ...20 3 Configuring the General 3 Configuring the General settings settings 3 1 Using the Network Map Network Map allows you to configure your network s security settings and manage your network clients ...

Page 21: ...From the navigation panel go to General Network Map 2 On the Network Map screen and under System status you can configure the wireless security settings such as SSID security level and encryption settings NOTE You can set up different wireless security settings for 2 4GHz and 5GHz bands 2 4GHz 5GHz security settings 3 On the Network Name SSID field key in a unique name for your wireless network ...

Page 22: ... encryption methods your data rate will drop to IEEE 802 11g 54Mbps connection 5 Key in your security passkey 6 Click Apply when done 3 1 2 Managing your network clients To manage your network clients 1 From the navigation panel go to General Network Map tab 2 On the Network Map screen select the Client icon to display your network client s information 3 To block a client s access to your network ...

Page 23: ...tworks without providing access to your private network NOTE RT AX1800HP supports up to six SSIDs three 2 4GHz and three 5GHz SSIDs To create a guest network 1 From the navigation panel go to General Guest Network 2 On the Guest Network screen select 2 4GHz or 5GHz frequency band for the guest network that you want to create 3 Click Enable ...

Page 24: ...twork screen 6 Assign a wireless name for your temporary network on the Network Name SSID field 7 Select an Authentication Method 8 Select an Encryption method 9 Specify the Access time or choose Limitless 10 Select Disable or Enable on the Access Intranet item 11 When done click Apply ...

Page 25: ...iProtection provides real time monitoring that detects malware spyware and unwanted access It also filters unwanted websites and apps and allows you to schedule a time that a connected device is able to access the Internet ...

Page 26: ...ection prevents network exploits and secures your network from unwanted access Configuring Network Protection To configure Network Protection 1 From the navigation panel go to General AiProtection 2 From the AiProtection main page click Scan ...

Page 27: ...e Router Security Assessment page manually configure the items marked as No Weak or Very Weak To do this a Click an item NOTE When you click an item the utility forwards you to the item s setting page b From the item s security settings page configure and make the necessary changes and click Apply when done c Go back to the Router Security Assessment page and click Close to exit the page 5 To auto...

Page 28: ...revention and Blocking This feature prevents infected devices from communicating personal information or infected status to external parties NOTE This function is automatically enabled if you run the Router Weakness Scan To enable Infected Device Prevention and Blocking 1 From the navigation panel go to General AiProtection 2 From the AiProtection main page click on Network Protection 3 From the I...

Page 29: ...ls allows you to control the Internet access time or set the time limit for a client s network usage To go to the Parental Controls main page 1 From the navigation panel go to General AiProtection 2 From the AiProtection main page click Parental Controls ...

Page 30: ...ontrols Time Scheduling 2 From the EnableTime Scheduling pane click ON 3 From the Client Name MAC Address column select or key in the client s name from the drop down list box NOTE You may also key in the client s MAC address in the Client Name MAC Address column Ensure that the client name does not contain special characters or spaces as these may cause the router to function abnormally 4 Click t...

Page 31: ...vigation panel go to General QoS QoS tab 2 Click ON to enable QoS Fill in the upload and download bandwidth fields NOTE Get the bandwidth information from your ISP 3 Click Save NOTE The User Specify Rule List is for advanced settings If you want to prioritize specific network applications and network services select User defined QoS rules or User defined Priority from the drop down list on the upp...

Page 32: ...ups of two hexadecimal digits separated by colons in transmission order e g 12 34 56 aa bc ef For source or destination port range you can either a Enter a specific port such as 95 b Enter ports within a range such as 103 315 100 or 65535 The Transferred column contains information about the upstream and downstream traffic outgoing and incoming network traffic for one section In this column you ca...

Page 33: ... are available for specified network applications NOTES Low priority packets are disregarded to ensure the transmission of high priority packets Under Download Bandwidth table set Maximum Bandwidth Limit for multiple network applications in corresponding order The higher priority upstream packet will cause the higher priority downstream packet If there are no packets being sent from high priority ...

Page 34: ...ss settings 1 From the navigation panel go to Advanced Settings Wireless General tab 2 Select 2 4GHz or 5GHz as the frequency band for your wireless network 3 Assign a unique name containing up to 32 characters for your SSID Service Set Identifier or network name to identify your wireless network Wi Fi devices can identify and connect to the wireless network via your assigned SSID The SSIDs on the...

Page 35: ...s to connect to the wireless router Legacy Select Legacy to allow 802 11b g n devices to connect to the wireless router Hardware that supports 802 11n natively however will only run at a maximum speed of 54Mbps N only Select N only to maximize wireless N performance This setting prevents 802 11g and 802 11b devices from connecting to the wireless router 6 Select any of these channel bandwidth to a...

Page 36: ...se WPA Auto Enterprise This option provides very strong security It is with integrated EAP server or an external RADIUS back end authentication server NOTE Your wireless router supports the maximum transmission rate of 54Mbps when the Wireless Mode is set to Auto and encryption method is WEP or TKIP 9 Select any of these WEP Wired Equivalent Privacy Encryption options for the data transmitted over...

Page 37: ...panel go to Advanced Settings Wireless WPS tab 2 In the EnableWPS field move the slider to ON 3 WPS uses 2 4GHz by default If you want to change the frequency to 5GHz turn OFF the WPS function click Switch Frequency in the Current Frequency field and turn WPS ON again NOTE WPS supports authentication using Open System WPA Personal WPA2 Personal and WPA3 Personal WPS does not support a wireless net...

Page 38: ...ogo NOTE Check your wireless device or its user manual for the location of the WPS button c The wireless router will scan for any available WPS devices If the wireless router does not find any WPS devices it will switch to standby mode 6 To set up WPS using the Client s PIN code follow these steps a Locate the WPS PIN code on your wireless device s user manual or on the device itself b Key in the ...

Page 39: ... wireless devices or stations to access your ASUS wireless router It can also be considered as a wireless repeater where your ASUS wireless router communicates with another access point and other wireless devices To set up the wireless bridge 1 From the navigation panel go to Advanced Settings Wireless WDS tab 2 Select the frequency band for the wireless bridge ...

Page 40: ...ion speed of the Access Point 4 In the Connect to APs in list field click Yes if you want to connect to an Access Point listed in the Remote AP List 5 In the Control Channel field select the operating channel for the wireless bridge Select Auto to allow the router to automatically select the channel with the least amount of interference NOTE Channel availability varies per country or region 6 On t...

Page 41: ...Settings Wireless Wireless MAC Filter tab 2 Tick Yes in the Enable Mac Filter field 3 In the MAC Filter Mode dropdown list select either Accept or Reject Select Accept to allow devices in the MAC filter list to access to the wireless network Select Reject to prevent devices in the MAC filter list to access to the wireless network 4 On the MAC filter list click the Add button and key in the MAC add...

Page 42: ...he wireless router s authentication mode is set to WPA Enterprise WPA2 Enterprise or WPA3 Enterprise NOTE Please refer to section 4 1 1 General section for configuring your wireless router s Authentication Mode 2 From the navigation panel go to Advanced Settings Wireless RADIUS Setting 3 Select the frequency band 4 In the Server IP Address field key in your RADIUS server s IP Address 5 In the Conn...

Page 43: ...the followings Band Select the frequency band that the professional settings will be applied to Enable Radio Select Yes to enable wireless networking Select No to disable wireless networking Enable wireless scheduler You can choose clock format as 24 hour or 12 hour The color in the table indicates Allow or Deny Click each frame to change the settings of the hour of the weekdays and click OK when ...

Page 44: ...simultaneous single transmission PreambleType Preamble Type defines the length of time that the router spent for CRC Cyclic Redundancy Check CRC is a method of detecting errors during data transmission Select Short for a busy wireless network with high network traffic Select Long if your wireless network is composed of older or legacy wireless devices RTSThreshold Select a lower value for RTS Requ...

Page 45: ...val Beacon Interval is the time between one DTIM and the next The default value is 100 milliseconds Lower the Beacon Interval value for an unstable wireless connection or for roaming devices EnableTX Bursting Enable TX Bursting improves transmission speed between the wireless router and 802 11g devices EnableWMM APSD Enable WMM APSD Wi Fi Multimedia Automatic Power Save Delivery to improve power m...

Page 46: ...P settings of your wireless router NOTE Any changes to the LAN IP address will be reflected on your DHCP settings To modify the LAN IP settings 1 From the navigation panel go to Advanced Settings LAN LAN IP tab 2 Modify the IP address and Subnet Mask 3 When done click Apply ...

Page 47: ...on your network To configure the DHCP server 1 From the navigation panel go to Advanced Settings LAN DHCP Server tab 2 In the Enable the DHCP Server field tick Yes 3 In the Domain Name text box enter a domain name for the wireless router 4 In the IP Pool Starting Address field key in the starting IP address 5 In the IP Pool Ending Address field key in the ending IP address ...

Page 48: ...n specifying an IP address range An IP Pool Starting Address should not be greater than the IP Pool Ending Address 7 In the DNS and Server Settings section key in your DNS Server and WINS Server IP address if needed 8 Your wireless router can also manually assign IP addresses to devices on the network On the Enable Manual Assignment field choose Yes to assign an IP address to specific MAC addresse...

Page 49: ...ault route settings unless you have advanced knowledge of routing tables To configure the LAN Routing table 1 From the navigation panel go to Advanced Settings LAN Route tab 2 On the Enable static routes field choose Yes 3 On the Static Route List enter the network information of other access points or nodes Click the Add or Delete button to add or remove a device on the list 4 Click Apply ...

Page 50: ...pports connection to IPTV services through an ISP or a LAN The IPTV tab provides the configuration settings needed to set up IPTV VoIP multicasting and UDP for your service Contact your ISP for specific information regarding your service ...

Page 51: ... 1 From the navigation panel go to Advanced Settings WAN Internet Connection tab 2 Configure the following settings below When done click Apply WAN ConnectionType Choose your Internet Service Provider type The choices are Automatic IP PPPoE PPTP L2TP or fixed IP Consult your ISP if the router is unable to obtain a valid IP address or if you are unsure the WAN connection type ...

Page 52: ...ata transfer Using UPnP a new network device is discovered automatically Once connected to the network devices can be remotely configured to support P2P applications interactive gaming video conferencing and web or proxy servers Unlike Port forwarding which involves manually configuring port settings UPnP automatically configures the router to accept incoming connections and direct requests to a s...

Page 53: ...ct to their service and reject any unrecognized device that attempt to connect To avoid connection issues due to an unregistered MAC address you can Contact your ISP and update the MAC address associated with your ISP service Clone or change the MAC address of the ASUS wireless router to match the MAC address of the previous networking device recognized by the ISP ...

Page 54: ...different time An application requires specific incoming ports that are different from the outgoing ports To set up PortTrigger 1 From the navigation panel go to Advanced Settings WAN PortTrigger tab 2 Configure the following settings below When done click Apply Enable PortTrigger Choose Yes to enable Port Trigger Well Known Applications Select popular games and web services to add to the Port Tri...

Page 55: ...r drops the connection because it is unable to determine which PC is requesting for IRC access When Port Trigger is enabled the router assigns an incoming port to receive the inbound data This incoming port closes once a specific time period has elapsed because the router is unsure when the application has been terminated Port triggering only allows one client in the network to use a particular se...

Page 56: ...k to access specific services provided by a PC in your network NOTE When port forwarding is enabled the ASUS router blocks unsolicited inbound traffic from the Internet and only allows replies from outbound requests from the LAN The network client does not have access to the Internet directly and vice versa To set up Port Forwarding 1 From the navigation panel go to Advanced Settings WAN Virtual S...

Page 57: ...nge 300 350 individual ports 566 789 or Mix 1015 1024 3021 NOTES When your network s firewall is disabled and you set 80 as the HTTP server s port range for your WAN setup then your http server web server would be in conflict with the router s web user interface A network makes use of ports in order to exchange data with each port assigned a port number and a specific task For example port 80 is u...

Page 58: ... has been successful you should be able to access the files or applications Differences between port trigger and port forwarding Port triggering will work even without setting up a specific LAN IP address Unlike port forwarding which requires a static LAN IP address port triggering allows dynamic port forwarding using the router Predetermined port ranges are configured to accept incoming connectio...

Page 59: ...n or you want to host a domain web or e mail server CAUTION Opening all the ports on a client to the Internet makes the network vulnerable to outside attacks Please be aware of the security risks involved in using DMZ To set up DMZ 1 From the navigation panel go to Advanced Settings WAN DMZ tab 2 Configure the setting below When done click Apply IP address of Exposed Station Key in the client s LA...

Page 60: ...ick Apply Enable the DDNS Client Enable DDNS to access the ASUS router via the DNS name rather than WAN IP address Server and Host Name Choose ASUS DDNS or other DDNS If you want to use ASUS DDNS fill in the Host Name in the format of xxx asuscomm com xxx is your host name If you want to use a different DDNS service click FREETRIAL and register online first Fill in the User Name or E mail Address ...

Page 61: ...be on a network that uses multiple NAT tables 4 3 6 NAT Passthrough NAT Passthrough allows a Virtual Private Network VPN connection to pass through the router to the network clients PPTP Passthrough L2TP Passthrough IPsec Passthrough and RTSP Passthrough are enabled by default To enable disable the NAT Passthrough settings go to the Advanced Settings WAN NAT Passthrough tab When done click Apply ...

Page 62: ... if your Internet service supports IPv6 To set up IPv6 1 From the navigation panel go to Advanced Settings IPv6 2 Select your ConnectionType The configuration options vary depending on your selected connection type 3 Enter your IPv6 LAN and DNS settings 4 Click Apply NOTE Please refer to your ISP regarding specific IPv6 information for your Internet service ...

Page 63: ...mance 4 You can also monitor packets exchanged between the LAN and WAN connection On the Logged packets type select Dropped Accepted or Both 5 Click Apply 4 5 2 URL Filter You can specify keywords or web addresses to prevent access to specific URLs NOTE The URL Filter is based on a DNS query If a network client has already accessed a website such as http www abcxxx com then the website will not be...

Page 64: ...Keyword filter Keyword filter blocks access to webpages containing specified keywords To set up a keyword filter 1 From the navigation panel go to Advanced Settings Firewall Keyword Filter tab 2 On the Enable Keyword Filter field select Enabled 3 Enter a word or phrase and click the Add button 4 Click Apply ...

Page 65: ...ache before setting up the Keyword Filter Web pages compressed using HTTP compression cannot be filtered HTTPS pages also cannot be blocked using a keyword filter 4 5 4 Network Services Filter The Network Services Filter blocks LAN to WAN packet exchanges and restricts network clients from accessing specific web services such as Telnet or FTP To set up a Network Service filter 1 From the navigatio...

Page 66: ... List blocks the specified network services White List limits access to only the specified network services 4 Specify the day and time when the filters will be active 5 To specify a Network Service to filter enter the Source IP Destination IP Port Range and Protocol Click the button 6 Click Apply ...

Page 67: ...hese operation modes Wireless router mode Default In wireless router mode the wireless router connects to the Internet and provides Internet access to available devices on its own local network Access Point AP mode In this mode the router creates a new wireless network on an existing network Repeater mode This mode turns the router into a wireless repeater to extend the range of your signal 3 Clic...

Page 68: ...ccess a NTP Network time Protocol server in order to synchronize the time EnableTelnet Click Yes to enable Telnet services on the network Click No to disable Telnet Authentication Method You can select HTTP HTTPS or both protocols to secure router access EnableWeb Access fromWAN Select Yes to allow devices outside the network to access the wireless router GUI settings Select No to prevent access O...

Page 69: ... To recover or restore the system refer to section 5 2 Firmware Restoration 4 6 4 Restore Save Upload Setting To restore save upload wireless router settings 1 From the navigation panel go to Advanced Settings Administration Restore Save Upload Setting tab 2 Select the tasks that you want to do To restore to the default factory settings click Restore and click OK in the confirmation message To sav...

Page 70: ...log resets when the router is rebooted or powered off To view your system log 1 From the navigation panel go to Advanced Settings System Log 2 You can view your network activities in any of these tabs General Log Wireless Log DHCP leases IPv6 Routing Table Port Forwarding Connections ...

Page 71: ...elease Wireless Rescue zip The utilities are not supported on MAC OS 5 1 Device Discovery Device Discovery is an ASUS WLAN utility that detects an ASUS wireless router device and allows you to configure the wireless networking settings To launch the Device Discovery utility From your computer s desktop click Start All Programs ASUS Utility Wireless Router Device Discovery NOTE When you set the rou...

Page 72: ...outer that failed during its firmware upgrading process It uploads the firmware that you specify The process takes about three to four minutes IMPORTANT Launch the rescue mode on the router before using the Firmware Restoration utility NOTE This feature is not supported on MAC OS ...

Page 73: ...outer is in the rescue mode 3 Set a static IP on your computer and use the following to set up your TCP IP settings IP address 192 168 1 x Subnet mask 255 255 255 0 4 From your computer s desktop click Start All Programs ASUS Utility Wireless Router Firmware Restoration 5 Specify a firmware file then click Upload NOTE This is not a firmware upgrade utility and cannot be used on a working ASUS Wire...

Page 74: ...having problems with your router try these basic steps in this section before looking for further solutions Upgrade Firmware to the latest version 1 Launch the Web GUI Go to Advanced Settings Administration Firmware Upgrade tab Click Check to verify if the latest firmware is available 2 If the latest firmware is available visit the ASUS global website at https www asus com Networking RT AX1800HP H...

Page 75: ...rly the WAN LED will be on When the Ethernet cable connecting your powered on computer with the router is plugged in properly the corresponding LAN LED will be on Check if the wireless setting on your computer matches that of your router When you connect your computer to the router wirelessly ensure that the SSID wireless network name encryption method and password are correct Check if your networ...

Page 76: ... providers require you to use the MAC address of the computer initially registered on the account You can view the MAC address in the web GUI Network Map Clients page and hover the mouse pointer over your device in Client Status ...

Page 77: ...te the cookies and files in your web browser For Internet Explorer follow these steps 1 Launch Internet Explorer then click Tools Internet Options 2 In the General tab under Browsing history click Delete select Temporary Internet files and website files and Cookies and website data then click Delete NOTES The commands for deleting cookies and files vary with web browsers Disable proxy server setti...

Page 78: ... closer to the wireless client Try to adjust antennas of the router to the best direction as described in section 1 4 Positioning your router DHCP server has been disabled 1 Launch the web GUI Go to General Network Map Clients and search for the device that you want to connect to the router 2 If you cannot find the device in the Network Map go to Advanced Settings LAN DHCP Server Basic Config list...

Page 79: ...ol Channel If you are using a wireless LAN adapter check if the wireless channel in use conforms to the channels available in your country area If not adjust the channel channel bandwidth and wireless mode If you still cannot connect to the router wirelessly you can reset your router to factory default settings In the router GUI click Administration Restore Save Upload Setting and click Restore ...

Page 80: ...bleshooting The device has been blocked via the Parental Control function Go to General AiProtection Parental Controls and see if the device is in the list If the device is listed under Client Name remove the device using the Delete button or adjust the Time Management Settings If there is still no Internet access try to reboot your computer and verify the network s IP address and gateway address ...

Page 81: ...unt and password are both admin How to restore the system to its default settings Go to Administration Restore Save Upload Setting and click Restore The following are the factory default settings User Name admin Password admin Enable DHCP Yes if WAN cable is plugged in IP address 192 168 50 1 Domain Name Blank Subnet Mask 255 255 255 0 DNS Server 1 router asus com DNS Server 2 Blank SSID 2 4GHz AS...

Page 82: ...your host computer and network clients A Disable the proxy server if enabled Windows 1 Click Start Internet Explorer to launch the browser 2 Click Tools Internet options Connections tab LAN settings 3 From the Local Area Network LAN Settings screen untick Use a proxy server for your LAN 4 Click OK when done ...

Page 83: ...P Proxy andWeb Proxy HTTP 3 Click Apply Now when done NOTE Refer to your browser s help feature for details on disabling the proxy server B Set theTCP IP settings to automatically obtain an IP address Windows 1 Click Start Control Panel Network and Sharing Center then click the network connection to display its status window ...

Page 84: ...Protocol Version 4 TCP IPv4 or Internet ProtocolVersion 6 TCP IPv6 then click Properties 4 To obtain the IPv4 IP settings automatically tick Obtain an IP address automatically To obtain the IPv6 IP settings automatically tick Obtain an IPv6 address automatically 5 Click OK when done ...

Page 85: ...ne NOTE Refer to your operating system s help and support feature for details on configuring your computer s TCP IP settings C Disable the dial up connection if enabled Windows 1 Click Start Internet Explorer to launch the browser 2 Click Tools Internet options Connections tab 3 Tick Never dial a connection 4 Click OK when done NOTE Refer to your browser s help feature for details on disabling the...

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Page 94: ...PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 12 IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MAY MODIFY AND OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE BE LIABLE TOYOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO...

Page 95: ...95 Service and Support Visit our multi language website at https www asus com support ...

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