Asus ROG G20AJ, User Manual

Page: 38 / 58

38 Chapter 5: Troubleshooting
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Display
Problem Possible Cause Action
No display output
after turning the
computer on
(Black screen)
The signal cable is not
connected to the correct
VGA port on your computer.
• Connect the signal cable to the correct
display port (onboard VGA or discrete
VGA port).
• If you are using a discrete VGA card,
connect the signal cable to the discrete
VGA port.
Signal cable problems Try connecting to another monitor.
LAN
Problem Possible Cause Action
Cannot access the
Internet
The LAN cable is not
connected. Connect the LAN cable to your
computer.
LAN cable problems
Ensure the LAN LED is on. If not, try
another LAN cable. If it still does not
work, contact the ASUS service center.
Your computer is not
properly connected to a
router or hub.
Ensure that your computer is properly
connected to a router or hub.
Network settings
Contact your Internet Service Provider
(ISP) for the correct LAN settings.
Problems caused by the anti-
virus software
Close the anti-virus software.
Driver problems Reinstall the LAN driver