Chapter 4: Troubleshooting
4-2
The TV screen is blinking and fuzzy.
• Ensure that the AV/HDMI cable is properly connected to the correct terminals
on both the TV and the media player.
• Ensure that the media player power LED is on.
• Ensure that the TV system setting matches the system used in your country.
• Ensure that the correct video resolution option is selected.
I cannot find any of my music, movie, or photo files.
• Ensure that your Media Server (such as USB storage device) or your computer
is switched on and that the device is not in standby mode.
• If using a wired network, check that the Ethernet cable is properly attached to
the Media Player and to a network router. Check that the router is switched on.
• Check that the Media server (your computer) used has shared the Media
Player as a client and that the files are also shared.
• If you are using static IP addresses, check that the IP address is in the same
range as other addresses on your network. Verify that the address is not
already used by another PC or device.
• Ensure that the files you are sharing use a supported file format.
Certain files cannot be played on the Media Player.
The Media Player may not support the video or audio format used in the file.
For information on what media formats the Media Player supports, refer to
Specifications summary in Chapter 1.
Only one video/music/photo is played when I selected it. How do I
play the entire list?
When selecting a video/music/photo to play, pressing the OK button on the remote
control plays just the selected file while pressing the PLAY/PAUSE button plays the
entire list of files.
The LEDs on the Ethernet port do not blink and my wired connection
does not work.
• Ensure that the LAN Cable plug is firmly connected to the Ethernet port of the
Media Player’s rear panel.
• Try to replace a functional LAN cable.
• Try to reconnect the LAN cable to the Media Player to keep the network
connection active.
