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Asus DSL-N10-C1, User Manual

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Asus DSL-N10-C1 User Manual Download Page 45

45

5  Troubleshooting

If you encounter problems that are not mentioned in this 
chapter, contact ASUS Technical Support.

Troubleshooting

I cannot access the router GUI for configuring the router.

•  Delete the cookies and temporary files in your web browser. To 

do this in Internet Explorer 8:

1.  Launch your web browser, then click 

Tools

 > 

Internet 

Options.

.On the General tab, click 

Delete

 under Browsing history

.

3.Tick 

Temporary Internet Files

 and 

Cookies

. Click 

Delete

.

Instructions for deleting cookies and temporary Internet files 
vary with the web browser.

•  Disable the proxy server settings, remove any dial-up 

connections, and set the TCP/IP settings to obtain IP addresses 

automatically. For more details, refer to the section 

Before you 

proceed

 in this user manual.

The client cannot establish a wireless connection with the 

router.

Out of Range:

•Place the router closer to the wireless client.
•Change the channel settings.

Summary of Contents for DSL-N10-C1

Page 1: ...DSL N66U Dual band Wi Fi ADSL VDSL Modem Router User Guide ...

Page 2: ...RTICULAR PURPOSE IN NO EVENT SHALL ASUS ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR DATA INTERRUPTION OF BUSINESS AND THE LIKE EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT SPECIFICA...

Page 3: ...uration using the web GUI 17 Logging in to the web GUI 17 Setting up the wireless security settings 19 Managing your network clients 21 Monitoring your USB device 22 Creating your Guest Network 24 Using the Traffic Manager 25 Using the USB Extension 26 Configuring the Advanced settings 34 Setting up your network printer 38 4 Using the utilities 43 Device Discovery 43 Firmware Restoration 44 5 Trou...

Page 4: ... Troubleshooting 45 ASUS DDNS Service 49 Appendices 51 Notices 51 Networks Global Hotline Information 65 ASUS Contact information 68 ...

Page 5: ...the ASUS Support Hotline list at the back of this user manual Keep the original packaging material in case you would need future warranty services such as repair or replacement ADSL VDSL WiFi modem router Network cable AC adapter Phone cable Quick Start Guide Warranty card Support CD User Manual utilities Splitter varies with regions ...

Page 6: ...o physical connection On Has physical connection to an Ethernet network Flashing Transmitting or receiving data through Ethernet cable 5GHz LED Off No 5GHz signal On Wireless system is ready Flashing Transmitting or receiving data via wireless connection 2 4GHz LED Off No 2 4GHz signal On Wireless system is ready Flashing Transmitting or receiving data via wireless connection ...

Page 7: ...orage 20 90 WAN LED Off No power or no physical connection On Has physical connection to a wide area network WAN ADSL VDSL LED Off No ADSL VDSL link or unable to establish ADSL VDSL link Flashing ADSL VDSL is attempting to connect to a DSLAM Power LED Off No power On Device is ready Flashing slowly Rescue mode Flashing quickly WPS in progress Wi Fi switch Switch to turn the WiFi feature on off WPS...

Page 8: ...our iPad s USB cable into one of these ports to charge your iPad EthernetWAN port Connect to your network via an Ethernet cable LAN 1 4 ports Connect network cables into these ports to establish LAN connection DSLWAN ADSL VDSL port Connect to a splitter or to a telephone outlet via an RJ 11 cable Power DC In port Insert the bundled AC adapter into this port and connect your router to a power sourc...

Page 9: ...eless router at the center of your network for maximum wireless coverage Keep the device away from metal obstructions and away from direct sunlight Keep the device away from 802 11g or 20MHz only Wi Fi devices 2 4GHz computer peripherals Bluetooth devices cordless phones transformers heavy duty motors fluorescent lights microwave ovens refrigerators and other industrial equipment to prevent signal...

Page 10: ...upports 2 4GHz and 5GHz wireless signals simultaneously This allows you to browse the Internet or access e mail messages using the 2 4GHz band while streaming high definition audio video files such as movies or music using the 5GHz band If you are using only one computer with a single band IEEE 802 11b g n WLAN adapter you will only be able to use the 2 4GHz band If you are using only one computer...

Page 11: ...ed network cable connect your computer to the ADSL VDSL router s LAN port Ethernet WAN DSL WAN Network cable Wall power outlet Wall telephone outlet Use a wired connection when setting up your wireless router to avoid possible wireless setup issues Before setting up your ASUS wireless router do the following If you are replacing an existing router disconnect it from your network Disconnect the cab...

Page 12: ...ply the steps described in this section to each computer on the network to avoid problems connecting to the wireless network A Disable any configured proxy servers Windows 7 1 Click Start Internet Explorer 2 Click Tools Internet options Connections tab LAN settings ...

Page 13: ...eck Use a proxy server for your LAN 4 Click OK then Apply MAC OSX 1 From your Apple Safari browser click Safari Preferences Advanced On the Proxies item click Change Settings 2 From the Network screen uncheck FTP Proxy and Web Proxy HTTP 3 Click OK then Apply ...

Page 14: ...ork and Internet Network and Sharing Center Change adapter settings 2 On the Network Connections window click on Local Area Connection 3 On the Local Area Connection Network Status window click Properties 4 Select Internet Protocol Version 4 TCP IPv4 or Internet Protocol Version 6 TCP IPv6 then click Properties ...

Page 15: ... 6 Tick Obtain an IP address automatically 7 Click OK MAC OSX 1 Click Apple Menu System Preferences Network 2 Click Ethernet on the left panel 3 On the Configure IPv4 item select Using DHCP 4 Cllick Apply ...

Page 16: ...h your web browser The QIS web page appears automatically and starts detecting your connection type VPI VCI value and encapsulation mode If the QIS web page does not appear after you launched your web browser disable the proxy settings on your web browser Setting up your ADSL VDSL router ...

Page 17: ...that allows you to configure the router using any web browser such as Internet Explorer Mozilla Firefox Apple Safari or Google Chrome To log in to the web GUI 1 Launch your web browser and manually key in the wireless router s default IP address 192 168 1 1 2 On the login page key in the default user name admin and password admin ...

Page 18: ...18 3 The wireless router GUI provides access to various configuration settings ...

Page 19: ...1 1 on your web browser 2 On the login screen key in the default user name admin and password admin then click OK The wireless router s web GUI launches 3 On the Network Map screen select the System status icon to display the wireless security settings such as SSID security level and encryption settings You can set up different wireless security settings for 2 4GHz and 5GHz bands 2 4GHz security s...

Page 20: ...Level dropdown list select the encryption method for your wireless network The IEEE 802 11n ac standard prohibits using High Throughput with WEP or WPA TKIP as the unicast cipher If you use these encryption methods your data rate will drop to IEEE 802 11g 54Mbps connection 6 Key in your security passkey 7 Click Apply when done ...

Page 21: ...anaging your network clients To manage your network clients 1 Launch the wireless router s web GUI 2 On the Network Map screen select the Client Status icon to display information about your network clients ...

Page 22: ... 2 0 port on the rear panel of your wireless router Ensure that the USB storage device is formatted and partitioned properly Refer to the Plug n Share Disk Support List at http event asus com networks disksupport You first need to create a user account to allow other network clients to access the USB device For more details refer to the section Using AiDisk for sharing files in this user manual To...

Page 23: ...t USB HDDs Flash disks up to 2TB size and supports read write access for FAT16 FAT32 EXT2 EXT3 and NTFS To safely remove the USB disk launch the web GUI http 192 168 1 1 then in the upper right corner of Network Map page click the USB icon click Eject USB1 Incorrect removal of the USB disk may cause data corruption 3 On the AiDisk Wizard field click GO to set up an FTP server for Internet file sha...

Page 24: ...provides Internet connectivity for temporary visitors without providing access to your private network To create your guest network 1 Launch the wireless router s web GUI 2 On the Guest Network screen click Create to create a network for your visitors ...

Page 25: ... bandwidth priority 1 Launch the wireless router s web GUI 2 On the Traffic Manager screen select the QoS tab 3 Click ON to enable the default rule and fill in the upload and download bandwidth fields Get the bandwidth information from your ISP If you want to prioritize specific network applications and network devices select your preferred priority from the User defined QoS rules ...

Page 26: ...ion allows you to assess the bandwidth usage and speed of your Internet LAN Wired WLAN 2 4GHz or 5GHz connections Using the USB Extension The USB Extension function provides AiDisk Servers Center Network Printer Server and Download Master submenus ...

Page 27: ...hare files in the USB disk through the Internet Before using AiDisk ensure that you have inserted a USB disk into the USB port of your wireless router To use AiDisk 1 Click the AiDisk icon in USB Extension 2 From the Welcome to AiDisk wizard screen click Go ...

Page 28: ...s that you want to assign to the clients accessing your shared data 4 Create your domain name via the ASUS DDNS services select I will use the service and accept theTerms of service and key in your domain name When done click Next ...

Page 29: ...9 5 Click Finish to finish the setup 6 To access the FTP site that you created launch a web browser or a third party FTP client utility and key in the ftp link ftp domain name you have previously created ...

Page 30: ... Samba Share allows you to set the account and permission for samba service To use Samba share 1 Click the Network place Samba Share tab in the Servers Center of USB Extension 2 Click Add Delete or Modify to add delete or modify the account Click Apply when done ...

Page 31: ...s com 2009 networks disksupport Ensure that you safely remove the USB disk Incorrect removal of the USB disk may cause data corruption To share files via the FTP server 1 Ensure that you have set up your FTP server through AiDisk 2 Enable the DDNS service for FTP server access To do this follow these steps a From the navigation menu click Advanced WAN DDNS tab b In the Enable the DDNS Client field...

Page 32: ...ect this option to assign write only access for a specific file folder R Select this option to assign read only access for a specific file folder No Select this option if you do not want to share a specific file folder 5 Click Apply to apply the changes 6 To access the FTP server key in the ftp link ftp hostname asuscomm com and your user name and password on a web browser or a third party FTP uti...

Page 33: ...ttings for the USB disk including maximum login user device name work group and language on FTP server To use miscellaneous setting 1 Click the Miscellaneous setting tab in the Servers Center of USB Extension 2 Follow the instructions to key in the necessary information 3 When finished click Apply ...

Page 34: ...y enable the DHCP Server function in your wireless router so your network clients can automatically obtain IP addresses from your wireless router The ASUS Wireless Router can support up to 253 IP addresses for your network To set up the DHCP server 1 Click Advanced Setting from the navigation menu at the left side of your screen 2 Under the LAN menu click DHCP Server ...

Page 35: ...ddress 6 In the LeaseTime field key in the time that the IP addresses expire and the wireless router automatically assigns new IP Addresses for the network clients For the IP Pool Starting and Ending IP addresses we recommend that you use IP address 192 168 1 xxx xxx can be any number between 2 and 254 IP Pool Starting Address should not be greater than the IP Pool Ending Address ...

Page 36: ...o the downloaded firmware file 4 Click Upload Upgrading the firmware Download the latest firmware from the ASUS website at http support asus com If the upgrade process fails the wireless router automatically enters rescue mode and the power LED indicator on the front panel starts flashing slowly To recover or restore the system use the Firmware Restoration utility ...

Page 37: ...Upload Setting tab 3 Select a task from the configuration options To restore to default factory settings click Restore and click OK once prompted To save the current system settings click Save navigate to the folder where you intend to save the file and click Save To restore from a saved system settings file click Browse to locate your file then click Upload ...

Page 38: ...r and share the printer with other devices on the network To check if your USB printer is compatible with your ASUS wireless router refer to the Plug n Share Disk Support List at http event asus com networks printersupport The wireless router s printer server function is not supported on Windows 2000 To set up your USB Printer 1 Click USB application from the left navigation panel then click Netwo...

Page 39: ...39 3 Unzip the downloaded file and click the Printer icon to run the network printer setup program ...

Page 40: ...40 5 Wait for a few minutes for the initial setup to finish Click Next 4 Follow the onscreen instructions to set up your hardware then click Next ...

Page 41: ...41 6 Click Finish to complete the installation 7 Follow the Windows OS instructions to install the printer driver ...

Page 42: ...42 8 After printer driver installation is complete computers on the network will now be able to access the printer ...

Page 43: ... the router to Access Point mode you need to use Device Discovery to get the router s IP address Device Discovery Device Discovery is an ASUS WLAN utility that detects any ASUS wireless routers available on the wireless network and allows you to configure the device To launch the Device Discovery utility Click Start All Programs ASUS Utility DSL N66U Wireless Router Device Discovery ...

Page 44: ... when the Power LED at the front panel begins to flash slowly which indicates that the wireless router is in rescue mode 3 Use the following to set up your TCP IP settings IP address 192 168 1 x Subnet mask 255 255 255 0 Launch rescue mode before using the Firmware Restoration utility The Firmware Restoration utility is not used to upgrade the firmware of a working ASUS Wireless Router Normal firm...

Page 45: ...General tab click Delete under Browsing history 3 Tick Temporary Internet Files and Cookies Click Delete Instructions for deleting cookies and temporary Internet files vary with the web browser Disable the proxy server settings remove any dial up connections and set the TCP IP settings to obtain IP addresses automatically For more details refer to the section Before you proceed in this user manual...

Page 46: ...the wireless channel in use conforms to the channels available in your country area Check the encryption settings Check if the ADSL or VDSL connection is connected Use a different Ethernet cable Internet is not accessible Check the status indicators on the VDSL ADSL modem and the wireless router Check if the WAN LED on the wireless router is on If the LED is off switch Ethernet cables and try agai...

Page 47: ...oxy server If the DSL light blinks continuously or stays off Internet access is not possible the Router is unable to establish a connection with the ADSL network Ensure that all your cables are properly connected Disconnect the power cord from the ADSL VDSL or cable modem wait a few minutes then reconnect the cord If the ADSL VDSL light continues to blink or stays OFF contact your Internet service...

Page 48: ...5 255 255 0 DNS Server 1 192 168 1 1 DNS Server 2 Blank SSID ASUS How do you restore the system to its default settings Press the Reset button at the rear panel of the wireless router for more than five seconds Refer to the section Restoring Saving Uploading settings of this user manual The following are the factory default settings ...

Page 49: ...oblem or difficulty in using your device contact the service center Frequently Asked Questions FAQs 1 Will the registered information be lost or registered by others If you have not updated the registered information in 90 days the system automatically deletes the registered information and the domain name may be registered by others 2 I did not register the ASUS DDNS for the router I bought six m...

Page 50: ...one domain name for one router You can use port mapping to implement both services and make them available from outside your local network 5 After restarting the router why is it that I see a different WAN IP address in MS DOS and in the router configuration page This is normal The interval time between the ISP DNS server and ASUS DDNS results in different WAN IPs in MS DOS and in the router confi...

Page 51: ...striction of Chemicals regulatory framework we published the chemical substances in our products at ASUS REACH website at http csr asus com english index aspx Federal Communications Commission Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference recei...

Page 52: ...mful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the...

Page 53: ...cient Protection requirements for electromagnetic compatibility Article 3 1b Testing for electromagnetic compatibility according to EN 301 489 1 and EN 301 489 17 has been conducted These are considered relevant and sufficient Effective use of the radio spectrum Article 3 2 Testing for radio test suites according to EN 300 328 2 has been conducted These are considered relevant and sufficient CE Ma...

Page 54: ...c host products operated in portable exposure conditions antennas are less than 20 centimeters of a person s body This device has been certified for use in Canada Status of the listing in the Industry Canada s REL Radio Equipment List can be found at the following web address http www ic gc ca app sitt reltel srch nwRdSrch do lang eng Additional Canadian information on RF exposure also can be foun...

Page 55: ...電信法規定作業之無線電通 信 低功率射頻電機須忍受合法通信或工業 科學及醫療用電 波輻射性電機設備之干擾 Authorised distributors inTurkey BOGAZICI BIL GISAYAR SAN VETIC A S Tel 90 212 3311000 Addrress AYAZAGA MAH KEMERBURGAZ CAD NO 10 AYAZAGA ISTANBUL CIZGI Elektronik San Tic Ltd Sti Tel 90 212 3567070 Address CEMAL SURURI CD HALIM MERIC IS MERKEZI No 15 C D 5 6 34394 MECIDIYEKOY ISTANBUL ...

Page 56: ...of this license document but changing it is not allowed Preamble The licenses for most software are designed to take away your freedom to share and change it By contrast the GNU General Public License is intended to guarantee your freedom to share and change free software to make sure the software is free for all its users This General Public License applies to most of the Free Software Foundation...

Page 57: ...er you this license which gives you legal permission to copy distribute and or modify the software Also for each author s protection and ours we want to make certain that everyone understands that there is no warranty for this free software If the software is modified by someone else and passed on we want its recipients to know that what they have is not the original so that any problems introduce...

Page 58: ...nd the output from the Program is covered only if its contents constitute a work based on the Program independent of having been made by running the Program Whether that is true depends on what the Program does 1 You may copy and distribute verbatim copies of the Program s source code as you receive it in any medium provided that you conspicuously and appropriately publish on each copy an appropri...

Page 59: ... Exception if the Program itself is interactive but does not normally print such an announcement your work based on the Program is not required to print an announcement These requirements apply to the modified work as a whole If identifiable sections of that work are not derived from the Program and can be reasonably considered independent and separate works in themselves then this License and its...

Page 60: ...esponding source code to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or c Accompany it with the information you received as to the offer to distribute corresponding source code This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer in...

Page 61: ...rivative works These actions are prohibited by law if you do not accept this License Therefore by modifying or distributing the Program or any work based on the Program you indicate your acceptance of this License to do so and all its terms and conditions for copying distributing or modifying the Program or works based on it 6 Each time you redistribute the Program or any work based on the Program...

Page 62: ...ces Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system it is up to the author donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice This section is intended to make thoroughly clear what is believed to be a consequen...

Page 63: ...re Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICAB...

Page 64: ...INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BYYOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES END OF TER...

Page 65: ...00 17 00 Mon Fri Norway 0047 2316 2682 09 00 18 00 Mon Fri Sweden 0046 858769407 09 00 18 00 Mon Fri Finland 00358 969379690 10 00 19 00 Mon Fri Denmark 0045 38322943 09 00 18 00 Mon Fri Poland 0048 225718040 08 30 17 30 Mon Fri Spain 0034 902889688 09 00 18 00 Mon Fri Portugal 00351 707500310 09 00 18 00 Mon Fri Slovak Republic 00421 232162621 08 00 17 00 Mon Fri Czech Republic 00420 596766888 08...

Page 66: ...065 64157917 11 00 19 00 Mon Fri 0065 67203835 11 00 19 00 Mon Fri Repair Status Only 11 00 13 00 Sat Malaysia 0060 320535077 10 00 19 00 Mon Fri Philippine 1800 18550163 09 00 18 00 Mon Fri India 1800 2090365 09 00 18 00 Mon Sat India WL NW 09 00 21 00 Mon Sun Indonesia 0062 2129495000 09 30 17 00 Mon Fri 500128 Local Only 9 30 12 00 Sat Vietnam 1900 555581 08 00 12 00 13 30 17 30 Mon Sat Hong Ko...

Page 67: ...972 35598555 08 30 17 30 Sun Thu Balkan Countries Romania 0040 213301786 09 00 18 30 Mon Fri Bosnia Herzegovina 00387 33773163 09 00 17 00 Mon Fri Bulgaria 00359 70014411 09 30 18 30 Mon Fri 00359 29889170 09 30 18 00 Mon Fri Croatia 00385 16401111 09 00 17 00 Mon Fri Montenegro 00382 20608251 09 00 17 00 Mon Fri Serbia 00381 112070677 09 00 17 00 Mon Fri Slovenia 00368 59045400 08 00 16 00 Mon Fr...

Page 68: ...SA Telephone 15107393777 Fax 15106084555 Website usa asus com Online support support asus com ASUS COMPUTER GmbH Germany and Austria Address Harkort Str 21 23 D 40880 Ratingen Germany Telephone 491805010923 Fax 492102959911 Website www asus de Online contact www asus de sales Technical Support Telephone Component Networking 491805010923 Telephone System Notebook Eee LCD 491805010920 Fax 4921029599...

Page 69: ...STeK Computer Inc Tel 886 2 2894 3447 Address 4F No 150 LI TE RD PEITOU TAIPEI 112 TAIWAN Authorised representative in Europe ASUS Computer GmbH Address HARKORT STR 21 23 40880 RATINGEN GERMANY EEE Yönetmeliğine Uygundur ...

Page 70: ...70 ...

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