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5 Frequently Asked Questions
(FAQs)
Cannot access the router GUI using a web browser.
• Hardware Configuration:
• If your computer is wired, check the Ethernet cable
connection and LED status.
• Failed to log in:
• Ensure that you are using the correct login information. The
default factory login name and password is “admin/admin”.
Ensure that the Caps Lock key is disabled when you enter the
login information.
• DNS Cache result to wrong DNS:
• Delete the cookies and files in your web browser.
• Previous connection settings:
• Disable the proxy server, if enabled.
• Set the TCP/IP settings to automatically obtain an IP address.
• Disable the dial-up connection from browser, if enabled.
NOTES:
• The commands for deleting cookies and files vary with web
browsers.
• Disable proxy server settings, cancel the dial-up connection, and set
the TCP/IP settings to obtain IP addresses automatically. For more
details, refer to Chapter 1 of this user manual.