The Wind & Your Umbrella
Our umbrellas have been tested in winds above 40kph and have proved themselves to be
capable in multiple real-world testing situations, withstanding any winds that you or your
visitors, guests, or clients will be comfortable relaxing outdoors in. Our umbrellas are among
the fastest in the world to open or close. Because of this, we recommend that you open them
during weather conditions where people will be relaxing outdoors and if bad weather is
incoming or forecasted, close the umbrella(s).
When closed, for best performance in wind, we recommend covering each umbrella with the
protection cover supplied with the unit. If weather warnings or extreme weather is forecast, it
may be wise to remove the umbrella(s) from their spigots/mounting plates and store them
during the weather event.
Warranty is not provided for wind damage, as they are designed and able to handle any wind
in circumstances they are designed for (providing shade for humans to enjoy outdoor spaces)
and to be closed when not in use.
Routine & Preventative Maintenance Checks
To get the best from your umbrella(s), have them looking great over a longer period and have
them operating correctly, easily and without fault, we recommend the following basic checks
to be completed on a regular rotation. We recommend daily checks as you use them and
schedule a 6-monthly check up. (Daylight savings is a perfect prompter!)
What to check:
Fixings
Are all the bolts, nuts, washers secure, in place and tight?
If any are loose, tighten them. If any are missing, contact our support team to order
replacements as soon as possible to prevent inadvertent damage to the umbrella(s). You can
do so by emailing
or by phoning us on 1300 889 821.
Canopy
Check and ensure all canopy corners are securely mounted in their pockets.
Frame
Does the umbrella make squeaking sounds when opening and closing?
Sounds such as these suggest that the moving parts of your umbrella may be unlubricated.
Does the umbrella make groaning sounds or feel tense when opening and closing?
This points to potential damage caused by excessive wind or incorrect operation. Alternatively,
there may be one or more damaged strut arms that could be hindering the umbrella from
operating properly.
