7.0 Warranty information
ASTi covers the equipment by warranty for one year following purchase. For equipment
upgrades, the warranty applies to the upgraded component's original shipment date. Unless oth-
erwise stated, ASTi also covers other provided or purchased commercial equipment (e.g., mon-
itors, amplifiers, speakers, and fiber optic links).
The warranty does not cover improper equipment handling or improperly packaged returns.
Extended warranties are available. Contact ASTi for details at (703) 471-2104.
7.1 Repairs and returns
To return equipment to ASTi, observe the following:
1. Request a Return Material Authorization (RMA) number through the form at
rma.asti-
usa.com/rma
. ASTi's Production department cannot receive a repair without an RMA
number. The shipping label must also include the RMA number. Any items received from
customers without RMA numbers or appropriate contact information will not be tested.
After 60 days, ASTi reserves the right to scrap all hardware received in this condition.
2. When packaging the equipment in question, make sure it is well-protected. Failure to prop-
erly package the equipment during shipping could void the warranty.
a. Always double-box the device.
b. The inner container should employ some semi-rigid, contour-fitting foam, while the
exterior container should use a more pliant, shock-absorbing material, such as styro-
foam peanuts.
c. To prevent possible Electrostatic Discharge (ESD) damage, properly enclose the
device in an antistatic bag.
3. Do not send accessory pieces, such as rack mount kits, power supplies, or software. Only
include items that do not work.
4. Include a description of the problem, including the serial number for the unit in question.
Include point of contact information, including a name, telephone number, and equipment
return address. Failure to include this information could extensively delay the return of
equipment.
5. If you are an international customer, include the correct product value on all shipping doc-
uments. For proper harmonized tariff codes, contact ASTi. The customer is responsible
for duties, taxes, and fees incurred during shipment.
ASTi evaluates equipment free of charge and does not begin work without prior customer
approval.
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Copyright © 2017 Advanced Simulation Technology inc.
AI-Delta Technical User Guide (Rev. A, Ver. 0)
