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Chapter 4: Troubleshooting
The following table lists several troubleshooting issues related to the A54812-SW switch and the remedies for
them.
Table 5 Common Troubleshooting Issues and Remedies Issue Remedy
Issue
Remedy
The password for the
admin
account is lost and
you cannot access the switch-management
capabilities.
Reset the switch to factory defaults by pressing the reset switch and
power-cycling the switch. This process resets both the
admin
and
user
account passwords to their default values, clears all alias and zoning data,
and clears the event log.
When trying to log in to the SDM-GUI utility
from a Microsoft Windows Server® 2003
system, the system stalls at the loading screen.
In the Internet Explorer web browser, select
Tools > Internet Options >
Security
. Click the
Trusted Sites
icon, then click
Sites...
Add the IP address
of the A54812-SW switch to the list of trusted websites.
You changed the default IP address of the
A54812-SW switch, but you forgot the address
and you can no longer access the switch
through the Ethernet.
To retrieve the IP address through an in-band connection, use the Xip utility
supplied on the CD that ships with the A54812-SW switch. To list the
available expanders in your topology, run the following command:
xip -i get avail
This command lists all expanders in your topology with the switch IP
address next to each switch SAS address. Alternatively, you can query
information (including the IP address) from an individual expander by using
its SAS address. For example, if the SAS address is 500062b15555557f, use
this command to list information specific to that expander:
xip -i 500062b15555557f get exp
All ports are showing yellow LEDs, but you still
have SAS traffic. The switch functions at half
performance.
This problem might be caused by a failure of either the master controller.
Contact your vendor to replace the switch.
