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1. INTRODUCTION
1.1. Warranty Policies
Associated Research, Inc., certifies that the instrument listed in this manual meets or
exceeds published manufacturing specifications. This instrument was calibrated using
standards that are traceable to the National Institute of Standards and Technology
(NIST).
Your new instrument is warranted to be free from defects in workmanship and material
for a period of (3) year from the date of shipment. You must complete the online
registration at
http://www.asresearch.com/support/register/login.aspx
customer support center at 1-800-858-TEST (8378) ext. 0 to register over the phone.
5-Year Program
All Associated Research instruments include the opportunity to extend the standard
warranty for up to a period of 5 years. Returning instruments to Associated Research
for their annual calibration and inspection will extend the instrument's warranty for an
additional year. This warranty is extendable for up to five years and annual returns
must be made in succession starting one year after the original purchase date. There
are no additional costs for the 5 year product warranty. The only annual costs to the
customer are the standard calibration fees and shipping costs. This extended warranty
is non-transferable and is offered only to the original purchaser. A return material
authorization (RMA) must be obtained from Associated Research, Inc. before
returning this instrument for warranty service. Please contact our customer support
center at 1-800-858-TEST (8378) to obtain an RMA number. It is important that the
instrument is packed properly for safe transport. Please contact our customer support
center for proper instructions on packaging. Damages sustained as a result of
improper packaging will not be honored. Transportation costs for the return of the
instrument for warranty service must be prepaid by the customer. Associated
Research, Inc. will assume the return freight costs when returning the instrument to
the customer. The return method will be at the discretion of Associated Research,
Inc.
