AtsCares.com
Assistive Technology Services
615-562-0043
Step 3:
If Touch N Talk continues message, you may need to replace the battery cap
My system will not plug into a European power outlet (or any non U.S. outlet)
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This system will accept 110v or 220v. You will need a wall plug converter for your country (about $1)
My Touch N Talk will not dial: Stutter Dial Tone:
If your telephone service offers voice mail and the voice mail system uses a Stutter Dial Tone to notify you of a
message, the system test may fail with a message of “cannot detect dial tone” when a message is waiting. This is
normal as the ATS Alert Syste
m is “listening” for a conventional dial tone. The stutter tone only impacts testing and
does not impact actual dialing in the event of an emergency.
•
To solve the stutter tone issue as listed above, clear the voicemail that is connected to the phone line or insert
two pauses (by pressing the * key on your dial pad) before entering the emergency contact number.
General:
Turn unit power off and back on (power switch on bottom of unit)
Verify the AC adaptor is plugged in and turned clockwise to lock in place
o
Verify there are no cracks, frays etc… in the cord
o
Verify the cord is plugged into a working power outlet
Verify if the unit is powered on (bottom of unit power switch in “on” position)
Power unit off and turn back on. Verify if the unit talks
Verify if there are any lights on the base (battery charger light included)
o
Red power light should be on if connected properly
If the actions above do not work, power off the unit and unplug it for approximately 10 minutes
Once powered back on and still no power to the unit, push the gray inset RESET button with a pen. This button
is located on the back of the base unit next to power cord
Press the gray button on the back of pendant for 2 seconds to perform a system check
o
Voice will announce the battery condition
o
A red light on the front of the unit will flash
If the pendant does not respond, verify battery is installed correctly and battery has a charge.
Verify the pendant and base are in communication by pressing the gray button on the back of the pendant for 3
seconds to perform a system check
