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Assistive Technology Services
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Touch N Talk Troubleshooting Guide
092019
My Touch N Talk says ‘running on battery power’:
Step 1:
Verify the AC adaptor is plugged in and turned clockwise and locked in place
o
Verify the red power light is flashing
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Solid red light indicates AC adaptor is connected
o
Blinking red light indicates not receiving AC power
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Verify there are no cracks, frays etc… in the cord
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Verify the cord is plugged into a working power outlet
Step 2:
Power the Touch N Talk off and back on (switch on bottom of unit is in “on” or “off” position)
Step 3:
If unit is still repeating “running on battery power” the AC adaptor may need to be replaced
General Battery Information:
Base Station Batteries
:
•
Replace batteries every two years or as needed
o
They can be purchased at any department store
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Base unit uses 4 rechargeable NiMH AA batteries w/2700 mAH or greater capacity
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Base unit batteries provide up to 24 hours of back-up power
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These batteries do not have to be installed for unit to work
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When traveling with the Touch N Talk unit, turn base off to save battery power
Pendant Batteries
:
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The Touch N Talk pendant requires specialty batteries, these are not found in stores
o
Order replacement batteries from ATS (2) Li-Ion 3.6v
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NEVER REMOVE SCREWS FROM THE BACK OF PENDANT
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To remove battery from pendant, remove the cap located on the top of pendant, turn pendant upside down,
battery should slide out
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Insert fully charged battery from the pendant battery charging station located on the front of the base station.
Battery should be inserted metal side facing up to touch the spring on the battery cap
Charging Station and Batteries:
Battery Charging Station Lights:
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No light next to pendant battery charger indicates battery not detected in charger. In this case, batteries may be
so low the charger cannot detect them. Try placing batteries in an external battery charger
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Red light next to pendant battery charger indicates battery is charging
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Flashing Red light next to battery charger indicates battery inserted incorrectly, incorrect battery has been
inserted, or the battery is extremely low
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Green light next to pendant battery charger indicates battery is fully charged
General Battery Charging Station and Battery Information:
