Programming Troubleshooting
26
Check that the locking slide moves freely and there is no
foreign material in mortise pocket.
80-9086-0030-010 04-21
Part of ASSA ABLOY
NOTE: When batteries are replaced, Network Module locks have a real time clock that will be set through the User Interface
(UI); it is recommended to verify correct date and time particularly those locks operating under Daylight Saving Time (DST).
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Ensure Auto Re-lock Mode is enabled by Master user.
• Replace batteries.
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Symptom
Suggested Action
Lock does not respond.
There are no lights or
chimes and there is no
mechanical sound
indicating latchbolt
movement.
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Lock chimes to indicate
code acceptance, but
door will not open.
Lock operates to allow
access, but will not
automatically re-lock.
User/Passage PIN codes
will not register.
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Upon entering a
User/Passage PIN code and
pressing the key, the lock
chimes an error or lock times
out without responding.
The lock operates, but it
does not chime.
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TS lock displays "Low
Battery" on keypad.
PB lock Yale logo flashes red.
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Lock wakes but does not
respond. Lights dim.
PIN codes must consist of 4 to 8 digits to register.
Check
or gear
cannot be used as part of the PIN code.
Check to see if a yellow Accentra Key module is installed.
Check batteries are installed and oriented correctly (polarity).
PIN codes must be entered within 20 seconds (while
keypad is active) or process will have to be restarted.
Master user creates/manages User and Passage PIN codes.
PIN code may already be registered.
Batteries do not have enough power. Replace batteries.
Check that cables are fully connected on inside lock
and not crimped.
Replace batteries.
Touchscreen models become active when Yale logo is pressed.
Push Button models become active when key is pressed.
The digits entered were incorrect or incomplete.
Re-enter 4-8 digits followed by the check key.
This is the alert to replace the batteries. Replace all four
(4) batteries with new AA Alkaline batteries.
Ensure Volume is set to Low or High by Master user.
Apply 9V battery to terminals on the keypad for
emergency power jump option.
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• Check that the motor cable is firmly connected into
the PC board marked "MOTOR" on inside lock.
Check the door gaps for any foreign objects between
door and frame.
• Check for another locking device on the door (i.e. deadbolt).
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PIN codes are disabled when Accentra is installed.
Ensure All Code Lockout Mode is disabled by Master user.
Touchscreen will display a red padlock on keypad.
Master user may have deleted PIN code.
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PIN code may have expired.
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Check to see if a yellow Accentra Key module is installed.
PIN codes must be entered within 20 seconds (while
keypad is active) or process will have to be restarted.
PIN codes are disabled when Accentra is installed.
Lock will not enter
Privacy Mode.
• Ensure Privacy Mode is enabled by Master user.
Ensure door gap is correct.
Hold the Privacy Button longer.
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Ensure Escape Return Mode and Passage Mode are disabled.
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