P/N YRL-PB-MNL-0017 Rev A
19
Hardware Troubleshooting
Cycle lock in both the locked and unlocked positions. If problems are found:
Tailpiece and spindle will not mate and fit into the interior escutcheon
a. Ensure that your door is between 1-3/8" and 1-3/4" thick
b. Ensure that the square shaped spindle has “Top” writing and arrow facing upwards
c. Place the tailpiece in the vertical position
d. Verify that the thumbturn is in the horizontal (unlocked) position
Thumbturn does not rotate electronically or physically
a. Verify that inside of the lock is properly seated on the mounting bracket
b. Ensure that the square shaped spindle has “Top” writing and arrow facing upwards
c. Place the tailpiece in the vertical position
d. Verify that the thumbturn is in the horizontal (unlocked) position
I'm getting an alert when I try to lock or unlock the door electronically
a. Do not turn or depress the lever during operation, this could cause a jam alarm
b. Check that thumbturn does not have anything preventing it from physically rotating
c. Verify that you can rotate thumbturn freely
My lock is not making any sound when I push buttons
a. Use the programming tree in the manual to verify that Audio is enabled
b. If Audio is enabled, ensure that the white cable that connects the keypad to the interior
of the lock is not pinched or broken
When rotating the thumbturn I hear noise
a. A little bit of noise is normal when operating the thumbturn
b. If cranking, grinding or clicking occurs please verify your installation
The locking pins will not retract when I try to install the levers
a. If the thumbturn is in vertical (locked) position, rotate the thumbturn to the horizontal
(unlocked) position and it will retract
Changing Lock: Replacing Cylinder (YRL216)
1.To Remove Cylinder:
See installation Steps 6 and 7. Reverse appropriate actions to remove the
exterior lever handle and cylinder.
2.To Install New Cylinder:
A. Follow appropriate actions of installation Steps 6 and 7 to replace the
cylinder and exterior lever handle.
B. Test operation of new cylinder and key by following "Testing Operation".
