45
ENTR™ User Manual
Mobile App
Symptom
Page
The ENTR™ mobile app is disconnected
from the door unit and/or I can't
my
lock on the app.
1. Make sure your phone is
with bluetooth
4.0, and that your phone model and OS version are
approved for ENTR™.
2. Refresh the app.
3. Only one phone can connect to ENTR™ at the same
It's possible that another user's phone is already
connected to ENTR™. If so, close the app on any other
user's phone.
4. Close the app, turn your phone's Bluetooth. Then
turn Bluetooth back on, and open the app.
5. Turn the door unit and then turn it on again.
38
I've updated the OS on my mobile phone,
but the ENTR™ app
isn't working
properly.
If you are a lock owner, uninstall and then re-install the
app. Then go to My Locks in the app and choose lock
recovery. Use your owner password to recover the lock.
If you are a user, please ask the lock owner to issue you
a new key.
38
I'm unable to complete the 'Set Owner'
process because I can't scan the QR on the
ENTR™ package.
1. Verify that you have a working internet
2. Try to enter the unit's serial number manually
(IFEU000xxxx…).
3. Open a
on www.entrlock.com. "
38
I have created a key for a new user, but the
user doesn't see that the key is available
even though the user is within the lock's
Bluetooth range.
1. As only one phone can connect to the lock at the same
please make sure you have closed your app.
2. Verify that you completed the key
process by
the
3. Verify that the new user did not exceed the
you have set for this key.
38
I'm unable to open the door from a
distance of 10 meters / yards
1. The app works via a Bluetooth
, which can
be impacted by the environment.
2. For both security and
reasons, the ideal
distance should not exceed 5m from the door
3. Try moving as close as possible to the lock."
38
I'm
strange error messages and/or
the app crashed during
1. Verify that you are using a supported mobile device and
OS for ENTR™ app.
37
Symptom
Page
I have replaced the
but when I
press on "5", nothing happens.
You need to
power-up the wall reader by pressing
and holding the "#"
for 5 seconds.
27
My 5-year old son and his grandmother's
are no longer working with the
reader.
Both children and the elderly have
that change. If this occurs, you'll have to repeat the
learning process for them.
they can use a PIN code.
30
The
Touchpad keys aren't
properly.
Please go to
mode --> Device --> Device, in order
to get the product version. Contact your locksmith /
installer for further
and next steps.
6
