Assa Abloy eCLIQ, Operating Instructions Manual

Page: 33 / 84

33
EN
Problem, cause, solution
Problem Cause Solution
Data transmission
does not work.
Android™ mobile
devices do not support
simultaneous use of
Bluetooth
®
and Wi-Fi
®
.
Use the mobile radio
network for internet
access.
Key is not shown for
Bluetooth connection
with the
CLIQ ® Connect app .
Key is already con-
nected with a different
device close by.
Disconnect the Blue-
tooth connection to
the other device
Location detection of
the mobile device is
deactivated
Please enable location
detection
Bluetooth activation
does not work.
The time window of
2 - 5 seconds has not
been complied with or
the key has not been
positioned straight.
Repeat the activation
(« Design-2 – Activaa-
tion », page 24).
Bluetooth is already
active.
Check the status on
the mobile device,
the display may be
delayed.
Problem, cause, solution