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Any mattress (whether manufactured by Aidacare or not) sold by resellers who are not authorised retailers.
Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”,
or any other similar wording indicating that the mattress is not “new” or of “first quality”, or has previously been
purchased or used by another consumer.
In the event of a defect, Aidacare’s sole and exclusive liability and your sole remedy under this limited mattress
warranty will be, at Aidacare’s discretion, to provide a replacement mattress or mattress cover, subject to your
fulfilment of “Your Responsibilities” below. Aidacare will endeavour to replace
the product from the same line. However, should the mattress or mattress cover be discontinued
or unavailable, a substitute product will be issued as the replacement. The replacement mattress
or mattress cover may vary in colour, style or design from the original product purchased.
VI. YOUR RESPONSIBILITIES
In the event of a defect and in order to get the benefit of this limited mattress warranty, you must return your
mattresses to the original place of purchase and provide Aidacare or an Aspire ComfiMotion approved second
party distributor with proof of the original date of purchase. Should shipping costs be required to return your
mattress, you will not be responsible for those costs.
Evidence of a defect and any claims must be sent to place of purchase (Aidacare or an Aspire ComfiMotion
approved second party distributor) before the limited mattress warranty expires.
CONSUMER WARRANTY AGAINST DEFECTS:
Aspire does not warrant against excessive or incorrect use, modification or any situation that could not be
deemed as fair wear and tear. This is a back to base warranty and does not cover freight costs pertaining to the
return of any items under warranty. Aspire acknowledges and conforms to all ACCC guidelines around consumer
rights.
Aspire will not warrant the safety and or correct functioning of products where any original components have
been changed or modified by non-Aspire approved and trained service and maintenance staff or external
providers. Furthermore, safety is not guaranteed where components have been replaced with non-original
Aspire approved parts. If any faults are detected upon receipt of this product please contact Aspire. Any
faults that are detected during normal use should be reported to Aspire immediately to determine if warranty
conditions apply and if so, the necessary repair or replacement work to be completed.
IV. WHAT IS COVERED?
Defects covered by this limited mattress warranty
include:
MEMORY FOAM
POCKET SPRING
ü
Deterioration causing the mattress to
have a visible indentation greater than
25 millimetres that is not associated
with an indentation or sag which results
from use of an improper or unsupportive
foundation or adjustable bed base.
Normal wear requires that a mattress be
continuously supported by a matching
foundation or adjustable bed base with
a proper bed frame sufficient to support
the collective weight of the mattress
and foundation.
ü
Deterioration causing the mattress to
have a visible indentation greater than
32 millimetres that is not associated
with an indentation or sag which results
from use of an improper or unsupportive
foundation or adjustable bed base.
Normal wear requires that a mattress be
continuously supported by a matching
foundation or adjustable bed base with
a proper bed frame sufficient to support
the collective weight of the mattress
and foundation.
ü
Any physical flaw in the mattress that
causes the foam material to split or crack,
despite normal usage and proper handling.
ü
Coils or wires that protrude or have torn
the fabric.
ü
Any manufacturing defect in the assembly
of the Aspire ComfiMotion Memory Foam
Classic or the Multistretch Pressure Care
mattress cover that may affect the
products performance.
ü
Coils or wires that are loose or broken.
The Aspire ComfiMotion Memory Foam Mattress is strictly intended for domestic use only. This product is NOT
intended for hoteling, commercial, hospital, specialised or commercial care usage, prevention or treatment of
pressure injuries. It is strongly recommended to consult an Occupational Therapist and/or health professional for
prescribed and specialised care solutions.
V. EXCLUSIONS
The Aspire ComfiMotion limited mattress warranty
does not include:
A normal increase in softness of the foam pressure-relieving material or pocket spring coils which
does not affect the pressure-relieving and/or supportive qualities of the mattress.
Comfort preference.
The defect is caused as a result of the product being bent, squeezed, exposed to cold temperatures
or damp conditions for a period of time causing the material to tear or permanently deform.
The product has been wet, soaked or exposed to harsh climate conditions such as flooding or humidity, against
Aidacare’s recommendations.
The mattress or mattress cover is found to be very stained, soiled and/or otherwise unhygienic.
The product has been altered or repaired without the Aidacare’s prior permission.
The use of mattress on base slats more than 75 millimetres.
Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears,
heat or liquid damage (including bleach or products containing such), or stains; provided, that the defect is
caused by such abuse or damage.
Minor manufacturing anomalies that do not impact the performance of the mattress
(including mis-stitching on quilting and/or the cover).
