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22
Troubleshooting
Error messages
If an error occurs during the programme a
message is shown on the display. To exit the
message after taking measures, turn the machine
o
ff
and then back on.
The error messages that may be shown in the
display are:
Close the Door
Close the washer door and the programme will
start.
Over
fl
ow fault
1. Shut o
ff
the water tap.
2. See "Water outlet fault".
Water outlet fault
Check:
• that no objects are stuck in the drainage hose
outlet.
• that the drainage pump is not blocked by
foreign objects. Clean the pump. See the
"Care and cleaning" chapter.
• that there are no kinks in the drainage hose.
After taking measures, run the Drain program or
press the Door opening button (key symbol) to
empty the machine. If this does not resolve the
problem, call the service division.
Water inlet fault
Check:
• that the tap on the water pipe is open.
• that
the
fi
lter in the machine’s water intake is
not blocked.
Action:
1. Shut o
ff
the water tap.
2. Unscrew the hose.
3. Clean the
fi
lter in the inlet valve on the
machine.
4. Screw the hose back on.
5. Turn on the tap and check for leaks.
6. Run the program again to check if the fault is
fi
xed.
7. If this does not resolve the problem, call the
service division.
Security fault
Call the service division!
Wash motor fault
Call the service division!
Unbalance
The machine stops the spin cycle if there is too
much imbalance. The washing machine restarts
the spin cycle and hopefully the washing is better
distributed in the drum. This procedure can be
repeated up to 10 times. If the machine still fails
to
fi
nd a good balance, the program jumps to the
next step.
The error message requires no action.
Summary of Contents for W6864W ECO
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