Askey TCG310 User Manual Download

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CHAPTER 1: CONNECTIONS AND SETUP

Cable Modem Overview

Front Panel

Fig. 1-1 Front Panel

POWER

Indicates the power status.

ONLINE

Displays the status of your cable connection. The light is off when no cable

connection is detected and fully lit when the modem has established a
connection with the network and data can be transferred.

ETHERNET

Indicates the state of Ethernet ports.

Wi-Fi

Indicates the traffic on the wireless network.

TEL

1 / 2

Indicates the status of the telephone ports.

MoCA

Indicates the status of the MoCA functionality.

Summary of Contents for TCG310

Page 1: ...Page 1 71 TCG310 USER MANUAL ...

Page 2: ...eless Voice Gateway to a Single Computer 15 Attaching the Cable TV Wire to the Wireless Voice Gateway 16 Installation procedure for connecting to the Ethernet interface 17 Telephone or Fax Connection 18 Chapter 2 WEB Configuration 19 Accessing the Web Configuration For basic account only 19 Overview Web Page Group 21 Overview 21 Internet Web Page Group 22 Parental Control 22 Wi Fi Web Page Group 2...

Page 3: ... only 44 Internet Web Page Group 44 Advanced 44 Port Mapping 46 Firewall 47 IP Filtering 48 Port Filtering 49 DMZ Host 50 Dynamic DNS 51 DNS Cache 52 UPnP 53 RIP Setup 54 Bridge Mode 55 Diagnostic 56 MAC base Passthrough 57 Wi Fi Web Page Group 58 Schedule 58 MAC Filter 59 WMM Wi Fi Multi Media 60 Settings Web Page Group 61 Remote Access 61 Internet Time 62 USB Web Page Group 63 ...

Page 4: ... CPUS Server 65 Chapter 3 Additional Information 66 Frequently Asked Questions 66 General Troubleshooting 67 Service Information 68 Federal Communication Commission Interference Statement 69 CAUTION for UL Check caution label on gift box 71 ...

Page 5: ... or maintaining the machine CAUTION This indication is given where there is a danger of medium to minor injury if the person in charge or any third party mishandles the machine or does not avoid the dangerous situation when operating or maintaining the machine z Explanation of pictorial warning indications and warning labels Prohibited It is used to prohibit its conduct in handling products Specif...

Page 6: ...he power cord is frayed replace it with a new one Instruction Do not attempt to connect with any computer accessory or electronic product without instructions from qualified service personnel This may result in risk of electronic shock or fire WARNING Instruction Proper ventilation is necessary to prevent the product overheating Do not block or cover the slots and openings on the product which are...

Page 7: ...grid and or telephone can cause electric shock in the product and people CAUTION Instruction Use only power adapter supplied with the product This appliance is designed to operate in the rated voltage 110 240 VAC Instruction Do not place this product on unstable stand or table Instruction This product is designed for stationary use in an office or a room in the home for a maximum ambient temperatu...

Page 8: ...the product 3 If the product has been exposed to rain or water 4 If the product does not operate normally when the operating instructions are followed 5 If the product has been dropped or the cabinet has been damaged 6 If the product exhibits a distinct change in performance 7 If a cable is damaged or frayed provided 8 If the unit is dropped or damaged in any way 9 If there is a noticeable signs o...

Page 9: ...connection The light is off when no cable connection is detected and fully lit when the modem has established a connection with the network and data can be transferred ETHERNET Indicates the state of Ethernet ports Wi Fi Indicates the traffic on the wireless network TEL 1 2 Indicates the status of the telephone ports MoCA Indicates the status of the MoCA functionality ...

Page 10: ...ice is in registration process or upgrade firmware ETHERNET ON OFF FLASH LAN port is connected to the PC LAN port is not connected to the PC Traffic on the LAN is working Wi Fi ON OFF FLASH Wi Fi is enabled Wi Fi is disabled Wi Fi traffic is working TEL 1 2 ON OFF FLASH Phone is ready registration for use Phone is not able to use Phone interface is in registration process MoCA ON OFF FLASH MoCA is...

Page 11: ... WPS Enables scanning for available WPS client device USB USB 3 0 host connector RESET Reset Reboot this Cable modem LAN 1 2 3 4 Ethernet 10 100 1000 Base T RJ 45 connector CABLE RF F Connector 12VDC 12V DC IN Power connector Table 1 2 Rear Panel description ...

Page 12: ...Page 12 71 Bottom Side Panel for TEL Fig 1 3 Bottom Side Panel The TEL 1 2 on the Bottom Side panel of TCG310 you can use telephony RJ 11 Connector ...

Page 13: ... There are 2 slots on the side of the CABLE MODEM that can be used for wall mounting Note When wall mounting the unit Ensure that it is within reach of the power outlet Fig 1 4 Wall Mounting To do this 1 For the cable modem ensure that the wall you use is smooth flat dry and sturdy and use the 2 screws holes 2 The unit can be to use solid concrete wall and or hard wood wall ...

Page 14: ...nsfer head end o Its Job any Make V industry s Cable comp ny Service Internet S teway to th n the Worl modems o N to make su al software at offers D oice data s Connection speed Inte rvices over via an exi ead end eq r between equipmen e sure your standard D pliant techn e Provider Service Pro he Internet d Wide We or other te ure you ha e or re con DOCSIS Eur services n overview ernet acce r resi...

Page 15: ...vide data service if the cable account is set up but no telephony service is available You have a cable outlet near your PC and it is ready for Cable Modem service Note It is important to supply power to the modem at all times Keeping your modem plugged in will keep it connected to the Internet This means that it will always be ready whenever you need Important Information Your cable company shoul...

Page 16: ...ected to the jack which should be labeled either IN CABLE IN CATV CATV IN etc b Connected to a wall mounted cable outlet c Coming out from under a baseboard heater or other location See Figure 1 6 for the wiring example Notes For optimum performance be sure to connect your Wireless Voice Gateway to the first point the cable enters your home The splitter must be rated for at least 1GHz Fig 1 6 Basi...

Page 17: ...he modem Note Only use the power adapter that comes with the modem Using another power adapter can cause damage to the product and will void the warranty Connect an Ethernet cable direct connection see below to the Ethernet port at the back of the computer and the other end to the ETHERNET port on the rear panel of the cable modem The modem will seek the appropriate cable signal on the cable telev...

Page 18: ...ctly from the phone fax machine answering machine caller ID box etc to one of the TEL jacks on the Wireless Voice Gateway 2 If there is a phone line in your home which is NOT connected to another telephone service provider connect a standard phone line cord from a jack on this line to one of the TEL jacks of the Wireless Voice Gateway Connect a standard phone line cord directly from the phone fax ...

Page 19: ...t in HTTP server and a number of diagnostic and configuration web pages You can configure the settings on the web page and apply them to the device Once your host PC is properly configured please proceed as follows 1 Start your web browser and type the private IP address of the Wireless Voice Gateway on the URL field 192 168 100 1 2 After connecting to the device you will be prompted to enter user...

Page 20: ...Page 20 71 If you login successfully the main page will appear You can change the display language to English Suomi 中文 Deutsche Nederlands Français or 日本語 on the top of the page Fig 2 2 Switch Language ...

Page 21: ...Page w page is CA Status splay Wi F will le e Group the start Fi ETHERN ead to Wi F page You NET and Vo Fi LAN and Fig u could sw oIP connec d VoIP stat 2 3 Overv witch to oth ction status tus pages view her pages s You cou e g Int uld click the Page 21 ternet Wi e icons 71 Fi ...

Page 22: ...In Pa Th nternet W arental Co his page al Web Page G ontrol lows you t Group o set the t F time limit fo Fig 2 4 Inte or a client ernet Pare s network ntal Contro usage ol Page 22 71 ...

Page 23: ...neral his page al e settings Page Gro lows config you make oup guration of on your w f the 2 4GH wireless equ Fig 2 Hz and 5G uipped PC 5 Wi Fi Ge Hz wireless on the LAN eneral s features N side These mu Page 23 ust match 71 ...

Page 24: ... 48 52 56 60 64 149 153 157 161 channels Choose the one that is suitable for this device z The 5 25 5 35GHz and 5 47 5 725GHz DFS bands are not available for USA marketing models z Bandwidth Select wireless channel width 20 40 MHz is for 2 4GHz Wi Fi default value and 20 40 80 MHz is for 5GHz Wi Fi default value Bandwidth taken by wireless signals of this access point z Output Power This setting d...

Page 25: ...IFI S SSID ASKEY_B2BC z T Wi Fi Protection WPA z P Network key zNyQzYwEGNRTN For Android users you can install Barcode Scanner app to scan Wi Fi QR code and the smart phone will be able to connect automatically without entering the SSID and password Fig 2 8 Wi Fi General Android APP ...

Page 26: ...solution than none WPA modes WPA2 is the second generation of WPA security z WPA WPA2 Encryption There are two types that you can choose AES TKIP AES TKIP takes the original master key only as a starting point and derives its encryption keys mathematically from this mater key Then it regularly changes and rotates the encryption keys so that the same encryption key will never be used twice AES prov...

Page 27: ...Gu Th uest Netw his page al work lows config guration of f the 2 4GH Fig 2 9 W Hz and 5G Wi Fi Guest Hz guest n t Network network Page 27 71 ...

Page 28: ... list of available networks z Wi Fi Protection The method of Wi Fi protection can be OFF WPA WPA2 AES or WPA WPA2 TKIP AES z Network key The network key is the password that you use to authenticate with your router z QR Code Use QR code scanning APP on the smartphone to get Wi Fi Name SSID Wi Fi Protection and Network key Fig 2 10 Wi Fi General QR Code Fig 2 11 Wi Fi General Scanning result z WIFI...

Page 29: ...hout entering the SSID and password Fig 2 12 Wi Fi General Android APP Guest LAN Settings A private IP address and Subnet Mask for LAN sub netting For example 192 168 0 1 255 255 255 0 z Configure the IP address numbers for the DHCP server with Lease pool start and Lease pool end z Configure the IP address lease time with Lease time for DHCP server ...

Page 30: ...solution than none WPA modes WPA2 is the second generation of WPA security z WPA WPA2 Encryption There are two types that you can choose AES TKIP AES TKIP takes the original master key only as a starting point and derives its encryption keys mathematically from this mater key Then it regularly changes and rotates the encryption keys so that the same encryption key will never be used twice AES prov...

Page 31: ... your W our PC or W ges are exc WPS setting Wireless acc Wireless Dev changed bet Fig 2 Wi Fi Prote cess point I vice is calle tween the S 2 13 Wi Fi ected Setup T In this case ed the STA STA and AP WPS TM WPS is the Wirele When conf in order to an easy an ess Voice Ga figuring you configure th Page 31 d secure w ateway is th ur Wireless he security 71 way he y ...

Page 32: ...W Th Wi Fi Clien his page sh ts hows all Wi Fi clients Fig 2 14 Wi Fi Wi Fi Clients Page 32 71 ...

Page 33: ...Page 33 71 Reset This page allows configuration of the wireless network to default Fig 2 16 Wi Fi Reset ...

Page 34: ... page al ou can cha rançais or Web Page G lows config nge the dis r 日本語 Group guration of splay langu on the top f language uage to E p of the pa Fig 2 17 e English S age 7 Setting L Suomi 中 anguage 中文 Deu utsche N Page 34 Nederlands 71 ...

Page 35: ...sword can be a minimum of 8 characters maximum of 20 characters and is case sensitive If forget your username and password you may Press Reset button on the rear panel more than 5seconds to restore the username and password to default Note We are always suggesting you to modify the password This is a basic protection against wrongful access to the Gateway Web pages Fig 2 18 Setting Password ...

Page 36: ...lso ur current s Fig 2 19 S nfiguration e prompts uration cl ngs conf ettings On s Click Re o force it to settings loc Setting Con n To back ick Upload Once the f ce the sett eset allows o restart cally on yo nfiguration k up the cu d and use file has bee tings are re s you to re our PC or r n urrent conf the naviga en located estored th store your restore set figuration ation windo click From he ...

Page 37: ...LA Th IS AN his page al P s connec lows config ction guration of f the basic Fig 2 features o 20 Setting of the broa g LAN adband gat teway relat Page 37 ted to your 71 r ...

Page 38: ...Page 38 71 LED This page allows configuration of the LED brightness Fig 2 21 Setting LED ...

Page 39: ...Group MoCA You will be able to change your MoCA setting here MoCA is a new technology which utilizes your existing CATV coax at home to form a home networking which will provide high speed home network access Fig 2 22 MoCA MoCA ...

Page 40: ...Th or tatus Web tatus his page ca trouble sh b Page Gr an find an o hooting you roup overview o ur router of all your Fig 2 router para 23 Status ameters T Status This may help you in Page 40 optimizing 71 g ...

Page 41: ... us splays the TP and Pro upport te initializatio ovisioning S echnician if on status o Status The f you re ha Fig 2 24 of the MTA e informat aving probl Status Voi A containing ion can be ems ice Status g Telephon e useful to ny DHCP your cable Page 41 e 71 ...

Page 42: ... downstrea ng to the s ent CM s u ompany s s m frequen specified fr Fi pstream support tec ncy in KHz requency g 2 25 Sta downstrea chnician if y and clickin atus Up D am informa you re hav ng Force f Down Strea ation The ving proble frequency am informatio ms button yo Page 42 on can be ou can forc 71 ce ...

Page 43: ...Page 43 71 Event log This page displays the contents of the SNMP event log Fig 2 26 Status Event log ...

Page 44: ...ield 192 168 100 1 2 After connecting to the device you will be prompted to enter username and password By default the username is admin and password is admin This section that introduces the admin account addition pages and the same as the basic mode pages refer to page 20 45 please Internet Web Page Group Advanced This page allows you to configuration of advanced features of the broadband Gatewa...

Page 45: ...pond to pings it receives effectively hiding your gateway z Ipsec PassThrough enables IpSec type packets to pass WAN Ù LAN IpSec IP Security is a security mechanism used in Virtual Private Networks VPNs z PPTP PassThrough enables PPTP type packets to pass WAN Ù LAN PPTP Point to Point Tunneling Protocol is another mechanism sometimes used in VPNs ...

Page 46: ...m C on your L ernet activi way be able N side Port play the g orwarding a nternet Po ommunicat C on the W C This prot ay wish fo LAN if the ties such e to origina t triggering game and Port T ort Mapping tions the g WAN it will tects you f or anyone o destination as interact ate connect g is an eleg Triggering g gateway no ignore att from malici outside to n port app tive gaming tions durin gant m...

Page 47: ...any services ports however it does protect against invalid packets and well known attacks The Medium setting will cause the firewall to drop a packet unless it is on a specific port of allowed services The High setting is similar to medium but allows access to even fewer services The Off setting allows all traffic to pass Fig 2 29 Internet Firewall ...

Page 48: ...r the IP address ranges of PCs on your LAN that you don t want to have outbound access to the WAN These PCs can still communicate with each other on your LAN but packets they send to WAN addresses are blocked by the gateway Fig 2 30 Internet IP Filtering ...

Page 49: ...er the IP address ranges of PCs on your LAN that you don t want to have outbound access to the WAN These PCs can still communicate with each other on your LAN but packets they send to WAN addresses are blocked by the gateway Fig 2 31 Internet IP Filtering ...

Page 50: ...signate one l ports e g HTTP serve e PC on yo g if you p er by using Fig 2 32 our LAN tha put an HTT g your gate Internet D at should b TP server o eway IP ad DMZ Host be left acce n this mac ddress as th essible to a chine anyo he destina Page 50 all PCs from one will be tion 71 m ...

Page 51: ...nable the dynamic DNS function z Provider Choose Provider to enable the basic setting z Domain Name The domain name that you registered with your DDNS provider z Account Email The account that is registered with your DDNS provider z Password The password that you registered with your DDNS provider Click Apply to save the changes ...

Page 52: ...Page 52 71 DNS Cache This page allows configuration static DNS in DNS proxy mode Enter the domain name in plain format Ex mydomain com Fig 2 34 Internet DNS Cache ...

Page 53: ... UPnP to the extern e port map allow any nal IP addre pings local UPnP ess of the Fig 2 3 P control p device en 35 Interne point to per numerate e t UPnP rform a va existing por riety of act rt mapping Page 53 tions inclu gs and add 71 ude d ...

Page 54: ...t nfiguration ng interva route to g of RIP pa ls RIP is u given destin Fig 2 36 rameters r used in WA nation add 6 Internet related to a AN network resses to h RIP Setup authenticat ks to identi help reduce p tion destin ify and use e congestio Page 54 nation IP e the best on and 71 ...

Page 55: ...Page 55 71 Bridge Mode This page displays configuration Bridge Mode to internet Fig 2 37 Internet Bridge Mode ...

Page 56: ...you s g Test ente lower part tents gs to fail b d when pin vity with PC Fig 2 38 or you to u send a pac er the info t of the win ut still prov ng a device Cs which d Internet D se when co cket to its T rmation ne ndow Pres vide you T e that may do not have Diagnostic onnectivity TCP IP stac eeded and ss Abort Te TCP IP acce y be behind e firewalls y problems ck and it s press Star est to stop ess ...

Page 57: ...Page 57 71 MAC base Passthrough This page allows you configure passthrough CPEs via MAC address bypass NAT Fig 2 39 Internet MAC base Passthrough ...

Page 58: ...58 71 Wi Fi Web Page Group Schedule Schedule the times when you want the Wi Fi of your router to be turned on or off When it is turned back on you return to your chosen Wi Fi settings Fig 2 40 Wi Fi Schedule ...

Page 59: ... Besides th r ng MAC Add he list of MA dress you AC filter a can config any local PC Fig 2 4 gure which Cs else wo 1 Wi Fi MA h local PCs ould be bloc AC Filter are allowe cked to the ed access t e WAN Page 59 to the WAN 71 N ...

Page 60: ...ve ure Wi Fi M h is defined Fig 2 d the WMM When ena When Powe ode Queue e mode Multi Media d by the IE 2 42 Wi Fi W M informat abled ackn er Save is e ed packets a WMM EEE standa WMM tion Eleme nowledgme enabled th s are transm WMM is an rd 802 11e nt is includ ent for dat he AP queu mitted whe n impleme e ded in beac ta are not ues packet en the STA Page 60 entation of con frame transmitte ts fo...

Page 61: ...t It may help you to Enable or Disable the remote access function z Remote User Name The user name that when you remote access able to login z Port Number Configure specific port number when you remote access to GUI z Remote Password The remote password that when you remote access able to login z IP Address The IP address that you can use to remote access ...

Page 62: ...ime This page display configuration of time servers and the system time obtained from network servers via Simple Network Time Protocol The system has to be reset for any changes to take effect Fig 2 44 Setting Internet Time ...

Page 63: ...Page 63 71 USB Web Page Group USB Basic This page allows basic control of the USB devices shared over the network Fig 2 45 USB USB Basic ...

Page 64: ...Page 64 71 Media Server This page controls configuration and scanning of the cable modem s media server Fig 2 46 USB Media Server ...

Page 65: ...Page 65 71 CPUS Server This page allows control of the USB Printer shared over the network Fig 2 47 USB CPUS Server ...

Page 66: ...and a connection to the World Wide Web Q Can I watch TV surf the Internet and talk to my friends through the Cable Modem at the same time A Absolutely Q What do you mean by Broadband A Simply put it means you ll be getting information through a bigger pipe with more bandwidth than a standard phone line can offer A wider broader band means more information more quickly Q What is DOCSIS and what doe...

Page 67: ...ing the right type of Ethernet cable The modem won t register a cable connection z If the modem is in Initialization Mode the INTERNET light will be flashing Call your Cable Company if it has not completed this 5 step process within 30 minutes and note which step it is getting stuck on z The modem should work with a standard RG 6 coaxial cable but if you re using a cable other than the one your Ca...

Page 68: ...vice for the Digital Cable Modem may be provided through your cable provider or its authorized representative For information on 1 Ordering Service 2 Obtaining Customer Support or 3 Additional Service Information please contact your cable company If you purchased your Cable Modem from a retailer see the enclosed warranty card ...

Page 69: ...rference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the...

Page 70: ...ontrolled environment This equipment should be installed and operated with minimum distance 32cm between the radiator your body FOR COUNTRY CODE SELECTION USAGE WLAN DEVICES Note The country code selection is for non US model only and is not available to all US model Per FCC regulation all Wi Fi products marketed in US must fix to US operation channels only ...

Page 71: ...l your attention to Article 820 93 of the National Electrical Code Section 54 of the Canadian Electrical Code Part 1 which provides guidelines for proper grounding and in particular specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical ...

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