Ashly nX Series, Operating Manual

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Operating Manual - nX, nXe, and nXp 150W/75W Power Amplifiers
Clip/Mute LED Stays On
1) Is the front panel level control, remote DC level, or software control surface fader fully off?
2) Is the amplifier muted from software, a remote control devices, or an event scheduler action?
Attenuators Don't Work
1) Are the rear panel or remote attenuators disabled? (sec
4.4
,
9.4a
)
Amplifier Not Recognized in Protea
ne
Software
1) Is the PC successfully communicating with the network? (sec 8)
2) Is the amplifier successfully communicating with the network? (sec 8)
3) Does the amplifier name appear as green text in the Ashly network device tree? (sec 9.1a)
4) Is the amplifier device icon placed on the software project canvas a virtual device instead of a
live amp? Any virtual device MAC address will always read FF-FF-FF-FF-FF-FF. (sec 9.1b)
5) Was the amplifier IP address auto-detected (recommended) or manually assigned? (sec 8.1)
6) Is firewall software blocking initial communication from the device? (sec 8.2)
Unable to Access Software Functions
1) Is the desired level of access granted to the current user in the security tab?
(sec 9.4b)
Unable to Load Enough DSP Tools
1) Is the sample rate set to 96kHz? (sec 9.2h)
2) Graphic equalizers have a much greater DSP cost than parametric filters. The feedback
suppressor uses even more DSP than the graphic EQ. Use only as much EQ as is needed.
3) Speaker delay requires less DSP allocation than delay.
Can't Use Any DSP Tools On Input or Output Channels
1) Has input, mixer, or output channel DSP been disabled under device options?
(sec 9.2j)
Event Scheduler Action Does Not Work
1) Does the amplifier's date/time match that of the PC running software?
(sec 9.4g)
2) Did you click the [Update Event] button after editing events?
Remote Control Troubleshooting
WR-5 or RD-8C Doesn't Work Properly
1) Is the remote wired correctly to the amplifier data connector?
2) If the WR-5 is the last one in series, even if it is the only one used, is the two pin jumper
properly placed on the circuit board header as shown?
3) Is the remote assigned its own unique device ID from within its device window?
4) If using WR-5 for gain control, is there a (ne)WR-5 remote gain function placed in a DSP
gain block on the channel to be controlled?
5) The remote and its data signal can be negatively affected by static discharge when touched.
Refer to the remote owner's manual for proper earth grounding.
neWR-5 or FR-8/16 Doesn't Work Properly
1) Is the remote successfully communicating with the network?
2) Is the remote connected to a switch, hub, router, or power injector providing sufficient
power over Ethernet (PoE), or using an external power supply?
3) Is the remote assigned within its device window to control the desired amplifier?
4) Is the hardware lockout switch being used, disabling all buttons?
5) If using neWR-5 for gain control, be sure to install a (ne)WR-5 remote gain function in a DSP
gain block on the channel to be controlled.
6) The remote and its data signal can be negatively affected by static discharge when touched.
Refer to the remote owner's manual for proper earth grounding.