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1-800-248-5988
Customer Service Toll Free:
In the event that the power foundation fails to operate, assess the symptoms and possible solutions
provided in the chart below.
SYMPTOMS
SOLUTIONS
Remote control illuminates and appears to be operable, but will not
activate bed.
Head section will elevate, but will not return to the horizontal(flat)
position.
No features of the power foundation will activate.
Verify that the power cord is plugged into a working, grounded
electrical outlet. Test the outlet by plugging in another working
appliance.
Unplug the power cord, wait 30 seconds and plug back to reset
electronic components.
The electrical outlet may be defective. Test the outlet by plugging in
another working appliance.
Bed mechanism may be obstructed. Elevate bed and check for
obstruction. Remove obstruction.
Head section may be too close to the wall.
Headboard may be too close to the edge of the mattress. Verify
that there is enough distance between the headboard brackets and
mattress. Adjust if required.
Troubleshoot ing
Head lift function has minor interference durling operation.
A clicking noise is heard under the bed when raising or lowering.
Check the hand control be connected very well.
Make sure that you are following the duty cycle of the motors (do
not operate more than [2] minutes in an [18] minute time period or
approximately 10% duty cycle).
Press the lift buttons squarely and accurately.
Remote control may be experiencing common Radio Frequency
Interference from other radio transmitting devices. Wait several
seconds, and then try pressing appropriate button again, See
FCC
COMPLIANCE
statement on page 1 of this guide.
This is normal. The lift motor relays “click” when they are engaged.
No action is required.
