Ashley Classic Cast APC4000, Owner'S Manual

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When your stove acts out of the ordinary, the first reaction is to call for help. This guide may save time and money
by enabling you to solve simple problems yourself. Problems encountered are often the result of only five factors:
1) poor fuel; 2) poor operation or maintenance; 3) poor installation; 4) component failure; 5) factory defect. You
can usually solve those problems related to 1 and 2. Your dealer can solve problems relating to 3, 4 and 5. Refer
to diagrams on page 17 to help locate indicated parts.
For the sake of troubleshooting and using this guide to assist you, you should look at your heat level setting to
see which light is flashing.
** CAUTION – UNPLUG THE STOVE FROM ALL POWER PRIOR TO ATTEMPTING TO SERVICE THE UNIT! **
STOVE SHUTS OFF AND THE # 2 LIGHT FLASHES
Possible Causes: Possible Remedies: (Unplug stove first when possible)
1. Airflow switch hose or stove attachment pipes for hose
are blocked.
Unhook air hose from the air switch and blow through it. If
air flows freely, the hose and tube are fine. If air will not
flow throw the hose, use a wire coat hanger to clear the
blockage.
2. The air inlet, burnpot, interior combustion air chambers,
combustion blower, or exhaust pipe are blocked with
ash or foreign material.
Follow all cleaning procedures in the maintenance section
of the owner’s manual.
3. The firebox is not properly sealed.
Make sure the door is closed and that the gasket is in good
shape. If the ash door has a latch, make sure the ash door
is properly latched and the gasket is sealing good. If the
stove has just a small hole for the ashes to fall through under
the burnpot, make sure the slider plate is in place to seal off
the firebox floor.
4. Vent pipe is incorrectly installed.
Check to make sure vent pipe installation meets criteria in
owner’s manual.
5. The airflow switch wire connections are bad.
Check the connectors that attach the gray wires to the air
switch.
6. The gray wires are pulled loose at the Molex connector
on the wiring harness
Check to see if the gray wires are loose at the Molex
connector.
7. Combustion blower failure.
With the stove on, check to see if the combustion blower is
running. If it is not, you will need to check for power going
to the combustion blower. It should be a full current. If
there is power, the blower is bad. If there is not, see #8.
8. Control board not sending power to combustion
blower.
If there is no current going to the combustion blower, check
all wire connections. If all wires are properly connected,
you have a bad control board.
9. Control board not sending power to air switch.
There should be a 5-volt current (approximately) going to
the air switch after the stove has been on for 30 seconds.
10. Air switch has failed (very rare).
To test the air switch, you will need to disconnect the air
hose from the body of the stove. With the other end still
attached to the air switch, very gently suck on the loose
end of the hose (you may want to remove the hose entirely
off the stove and the air switch first and make sure it is
clear). If you hear a click, the air switch is working. BE
CAREFUL, TOO MUCH VACUUM CAN DAMAGE THE AIR
SWITCH.
TROUBLESHOOTING GUIDE