18
TROUBLESHOOTING
WARNING
TURN APPLIANCE OFF AND ALLOW TO COOL BEFORE SERVICING. ONLY A QUALIFIED SERVICE
PERSON SHOULD SERVICE AND REPAIR THE HEATER.
NOTE:
All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
When ignitor button is
pressed, there is no spark at
ODS/pilot.
1. Ignitor electrode positioned wrong.
2. Ignitor electrode is broken.
3. Ignitor electrode not connected to
ignitor cable.
4. Ignitor cable pinched or wet.
5. Broken ignitor cable.
6. Bad piezo ignitor.
1. Replace
ignitor.
2. Replace
ignitor.
3. Reconnect ignitor cable.
4. Free ignitor cable if
pinched by any metal or
tubing. Keep ignitor cable
dry.
5. Replace ignitor cable.
6. Replace piezo ignitor.
Appliance produces
unwanted odors.
1. Appliance burning vapors from paint,
hair spray, glues, etc.
2. Gas
leak.
3. Initial burn off.
1. Ventilate room. Stop using
odor causing products
while heater is running.
2. Locate and correct all
leaks.
3. Ventilate room and turn
unit on high until odor is
gone. Odor should be gone
after 6 hours of continuous
use.
Appliance shuts off during
use.
1. Not enough fresh air is available for
ODS/ pilot to operate.
2. Low line pressure.
3. ODS/pilot is partially clogged.
4. Defective
Thermopile.
5. Restrictions in incoming air
fl
ow.
1. Open window and/or door
for ventilation.
2. Contact local gas
company.
3. Clean
ODS/pilot.
4. Check
pilot
fl
ame, check
wire connections, check
output, should be 325
millivolts across TH/TP and
TP Terminals with ON/OFF
switches off.
5. Check for bottom riser
on glass door, sunken
fi
replace, excessive lava
rock/cinders densely
packed against grate.
Gas odor even when control
knob is in OFF position.
1. Gas
leak.
2. Control valve defective.
Locate and correct all leaks.
Replace control valve.