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PH: 715-682-4622
Warranty Statement
Service Bulletins
Service Bulletins will be issued when necessary to alert dealers of special repairs. Each bulletin will
give detailed directions and procedures to complete the service.
Procedures For Completion Of Warranty Form
Complete the warranty form available at
or in your dealer’s yellow Ashland
Sales Book. Return this form to Ashland Industries within 30 days of failure.
Use of Photographs
Pictures of the failure are recommended but not required. Photos should be attached to dealer’s
claim when their inclusion will help identify the condition of the part being repaired or replaced,
and thus assisting in approval of the claim. In may cases, the use of photos may eliminate the need
to return parts for evaluation. Photos will not be returned unless specifically requested. Digital
photos are preferred and can be email to
Delayed Warranty Repairs
Warranty repairs should be scheduled and performed as soon as possible after notifying your dealer
and Ashland Industries. There may be circumstances that require the use of the product for a short
period of time by the retail customer, or the availability of repair parts may require the work to
extend past a 30 day period. In these cases, the dealer must notify Ashland Industries in writing of
the extenuating circumstance and advise that the continued use of the product will not enlarge the
warranty claim. These claims will then be processed as if the product is still within the warranty
period.
Denied Claim
Dealers will be notified of a denied claim and notification will state the reason for denial. A dealer
has the right to appeal this claim and must do so within 30 days of notification of denial. If there has
been no appeal within the 30 day period, the claim will be considered closed.
Limited Warranty Statement
Ashland Industries, Inc. warrants each new product to be free from defects in material and
workmanship. This warranty is applicable only for the normal service life expectancy of the product
or components, not to exceed one year from the date of delivery of the new Ashland Industries, Inc.
product to the original purchaser, or the date the product is first put into service via a rental
agreement or other means, whichever occurs first.
The major components of swivel hitches used on machines are warranted for three consecutive
months from the date of delivery of the new Ashland Industries, Inc. product to the purchaser, or
the date the product is first put into service via a rental agreement or other means, whichever
occurs first, except those components described below.
Genuine Ashland Industries, Inc. replacement parts and components will be warranted for 30 days
from date of purchase, or the remainder of the original equipment warranty period, whichever is
longer.
Under no circumstances will it cover any merchandise or components thereof, which in the opinion
of the company, has been subjected to misuse, unauthorized modification, alterations, an accident,
or if repairs have been made with parts other than those obtained through Ashland Industries, Inc.
