ASCOM I62 - Configuration Manual Download Page 1

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TD 92675EN

9 December 2011/ Ver. D

Configuration Manual

Ascom i62 VoWiFi Handset

Summary of Contents for I62 -

Page 1: ...TD 92675EN 9 December 2011 Ver D Configuration Manual Ascom i62 VoWiFi Handset ...

Page 2: ...et s Admin Menu 12 4 4 Configure a Handset with a Template 12 4 4 1 Create a template 12 4 4 2 Apply a Template to a Handset with a Number 13 4 4 3 Apply a Template to Handset without a Number 13 4 4 4 Save Handset Configuration as a Template 13 4 4 5 Synchronizing a Handset with PDM 14 4 4 6 Configure Handset without Saving It in PDM 14 5 Maintenance 15 5 1 Handset 15 5 1 1 Configure Spare VoWiFi...

Page 3: ...tic IP Address Manual Settings 29 6 3 Network Settings 29 6 3 1 SSID 29 6 3 2 Voice Power Save Mode 29 6 3 3 World Mode Regulatory Domain 30 6 3 4 Radio and Channel Selection 30 6 3 5 Transmission Power 31 6 3 6 IP DSCP for Voice Signalling 32 6 4 Security Settings 32 6 4 1 Open 32 6 4 2 WEP 64 128 bit Key 32 6 4 3 WPA PSK WPA2 PSK 32 6 4 4 802 1X with EAP FAST 33 6 4 5 802 1X with PEAP MSCHAPv2 3...

Page 4: ...nd Endpoint number 48 6 9 2 VoIP Protocol 48 6 9 3 Codec 49 6 9 4 Offer Secure RTP 49 6 9 5 Internal Call Number Length 50 6 9 6 Emergency Number 50 6 9 7 Voice Mail Number 50 6 9 8 Message Centre Number 50 6 9 9 Max number of Call Completions 50 6 9 10 Dial Pause Time 50 6 9 11 Direct off Hook from Charger 50 6 9 12 Replace Call Rejected with User Busy 51 6 9 13 Busy on 1 Disable call waiting 51 ...

Page 5: ...8 1 Access the Handset s Internal Web Administration page 58 8 1 1 System Setup View 58 8 1 2 Troubleshoot View 59 8 2 Change Administration Password 60 8 2 1 Change password via the VoWiFi Handset s Internal Web Administration page 60 8 2 2 Change password via the PDM 60 9 Administration 61 9 1 Admin Menu Tree 61 9 2 Quick Access to the VoWiFi Handset s Device Information 62 9 3 LED indications 6...

Page 6: ... the VoWiFi Handset function in a VoWiFi system and is relevant to the following personnel System Administrator Service Technician First configuration is done using the Portable Device Manager PDM In small systems where it is possible to collect all VoWiFi Handsets to update settings daily maintenance is also done by using the PDM In larger installations the Device Manager in the Messaging and Ser...

Page 7: ...at least one AP that is configured for it BSSID Basic Service Set Identifier Hardcoded name of an ad hoc WLAN usually the MAC adress of the radio One type of SSID the other being ESSID CCX Cisco Compatible eXtension Centralized Management Centralized Management makes it possible to configure VoWiFi Handsets without the administrator needs to collect them Device Manager Application for management o...

Page 8: ...o share a certain number of external lines PEAP Protected Extensible Authentication Protocol PDM Portable Device Manager Used for management of portables editing of parameters and updating the portables with new software PEAP Protected Extensible Authentication Protocol PRI Primary Rate Interfaces Protector VoWiFi Handset license for Personal security RSSI Received Signal Strength Indication RTLS ...

Page 9: ...ireless LAN networks Originator is Wi Fi Alliance WLAN Wireless Local Area Network Refers to an IEEE 802 11a b g and n network WMM Wi Fi Multimedia A Wi Fi Alliance interoperability certification based on the IEEE 802 11e standard Provides basic QoS features to IEEE 802 11 networks WPA WPA2 Wi Fi Protected Access 2 Security method based on 802 11i standard for wireless networks data protection and...

Page 10: ...ttings and updates are in this case done via the DP1 Desktop Programmer cradle connected over USB IMS3 The IMS3 handles all communication between thepackageinfo inf WLAN and its built in Device Manager Before installing the VoWiFi Handset make sure the IMS3 IP address is available For effective administration of a VoWiFi system with several VoWiFi Handsets it is required to have both a PDM and a D...

Page 11: ...ecember 2011 Ver D Configuration Manual Ascom i62 VoWiFi Handset 5 The ESS might be used for setting up personal login accounts to the Device Manager in the IMS3 The ESS is also used for advanced messaging management ...

Page 12: ...enefit is that the collection of the VoWiFi Handsets from the user is not needed The PDM enables configuration of one VoWiFi Handset at the time inserted in the Desktop Programmer DP1 connected via USB to the administrator s computer It is also possible to upgrade the VoWiFi Handset s software via an TFTP server1 and is recommended for software upgrade over the air OTA in small systems when no IMS...

Page 13: ...ee Installation and Operation Manual IMS3 TD 92762EN 3 2 1 Over the Air There is no external equipment needed besides the Device Manager in IMS3 and VoWiFi system Please proceed with 4 Installation of VoWiFi Handsets on page 8 Figure 3 Configuration of VoWiFi Handsets via Over the Air OTA Figure 3 Client Device Manager in IMS3 Access Point Ascom VoWiFi System IP AP ...

Page 14: ...4 2 Installation without Central Device Management IMS3 on page 11 These WLAN settings are common network settings for all VoWiFi Handsets 1 Create templates in the Device Manager in IMS3 one with network settings and another with common settings 2 Create Numbers and apply the templates 3 Create a template with identical network settings in the PDM See 4 1 Installation with Central Device Manageme...

Page 15: ...meters are selected the system performance decreases 1 Open a webbrowser and enter the address to the IMS3 2 Click Device Manager 3 Select the Templates tab and click New 4 In the Device Type and Parameter version drop down lists select the corresponding device type and parameter version to use respectively 5 In the Name field enter a descriptive name of the template 6 Set the specific parameters ...

Page 16: ...ed once for each VoWiFi Handset since it must access the WLAN and then log on the Device Manager After log in the settings in the VoWiFi Handset are changed according to the templates in the Device Manager in IMS3 1 Open the PDM 2 Do one of the following If a network template was created in the Device Manager in IMS3 export this template and import it to PDM See Appendix A for more information Rec...

Page 17: ...ttings Example of parameters settings VoIP settings2 located under VoIP Software TFTP IP address if any located under Device General Syslog settings3 if any located under Device General In addition settings for hiding menu items in the display certain level of ring signal and vibrators etc can also be configured 9 Apply the network settings template to the VoWiFi Handset see 4 4 2 Apply a Template...

Page 18: ...y located under Syslog 4 4 Configure a Handset with a Template It is possible to select a VoWiFi Handset in the PDM and directly change one or more configuration parameters By using a template the same configuration can easily be applied to many VoWiFi Handsets simultaneously Templates are also an efficient way to give good control over which changes that are applied to each VoWiFi Handset Templat...

Page 19: ...mplate Tip It is also possible to apply a template on several VoWiFi Handsets of the same device type simultaneously using the Baseline function see Installation and Operation Manual IMS3 TD 92762EN This function cannot be used to download certificates to the VoWiFi Handsets 4 4 3 Apply a Template to Handset without a Number Note This feature is only applicabIe for the PDM However in the Device Ma...

Page 20: ...ith PDM After installing and saving a VoWiFi Handset it will be synchronized each time it is connected to the PDM The synchronization transfers parameter changes between the VoWiFi Handset and the PDM and vice versa as follows If a parameter has been changed in the VoWiFi Handset it will be transferred to the PDM IMS3 If a parameter has been changed in the PDM IMS3 while the VoWiFi Handset was dis...

Page 21: ...ral Device Management IMS3 on page 11 If you want to replace a broken VoWiFi Handset see 5 2 4 Replacement of Handset with PDM Only on page 24 5 1 1 Configure Spare VoWiFi Handsets without a Number in Large Systems In large systems where IMS3 is used it is recommended to configure a couple of spare VoWiFi Handsets without a number in order to quickly replace an broken VoWiFi Handset later on Creat...

Page 22: ... the VoWiFi Handsets do not need to be collected by the administrator since the software upgrade is peformed over the air In order to upgrade the software via TFTP the following must be done 1 If needed the VoWiFi Handset must be configured in PDM to access a TFTP server see Configure Access to the TFTP Server Tip It is recommended to configure the TFTP server s IP address when installing the VoWi...

Page 23: ...pgrade software 4 In the Available software drop down list select the desired software file bin If needed import the software file to be used by clicking Import Locate the software file bin or pkg and click Open 5 In the Upgrade section and Activate new software section select when the software shall be upgraded and activated on the VoWiFi Handset respectively 6 Click OK Tip It is also possible to...

Page 24: ...set logs on the PDM the license key will automatically be downloaded to the VoWiFi Handset go to step 4 3 If the VoWiFi Handset has been logged on to the PDM before no automatic check for licenses will be done The PDM and License Server must be synchronized as follows Select the Licences tab Right click the VoWiFi Handset in the list Select Refresh The license key will now be downloaded to the VoW...

Page 25: ...anually removed Manual license upgrade Use this option if the serial numbers of the VoWiFi Handset cannot be exported to a file due to a PDM is not in use The serial number s must be manually entered in the License Web to get the corresponding license key for the VoWiFi Handset The license key must also be manually entered in the VoWiFi Handset See the online help on the License Web or the Functio...

Page 26: ...ck Refresh The handset in the desktop programmer is restarted To move a license using the Device Manager 1 On the Licenses tab select the licensed handset must be online 2 On the License menu click Move license 3 In the Move license dialog select the unlicensed handset and click OK Both handsets are restarted 4 If the unlicensed handset is currently shutdown Switch on the handset On the Licenses t...

Page 27: ... and IMS3 and need to apply the network template to the spare VoWiFi Handset s to log on it later on see 5 2 3 Replacement of the Handset with PDM and IMS3 If you only have PDM see 5 2 4 Replacement of Handset with PDM Only Data included in a replacement transfer The following data is replaced during a replacement User parameters Contacts entered by the user Note that the following data is not rep...

Page 28: ...licensed press 34 in idle mode and select License Only i62 Talker must be displayed here 1 Make sure that the broken VoWiFi Handset is saved in the Device Manager indicated by a in the Saved column If not in the Numbers tab right click the broken VoWiFi Handset and select Save 2 Switch off the broken VoWiFi Handset to make it offline in the Device Manager 3 Take an unlicensed spare VoWiFi Handset ...

Page 29: ...ce type and licenses 2 Make sure that the broken VoWiFi Handset is saved in the Device Manager indicated by a in the Saved column If not in the Numbers tab right click the broken VoWiFi Handset and select Save 3 Switch off the broken VoWiFi Handset to make it offline If the spare VoWiFi Handset is not prepared with the basic network settings also perform the steps 4 7 4 Open the PDM 5 Put the spar...

Page 30: ...fline 10 Switch on the broken VoWiFi Handset to make it online 11 In the Device Manager select the Licenses tab 12 Right click the broken VoWiFi Handset and select Move license 13 In the Move license window select the Talker that should receive the license Press OK 14 The broken VoWiFi Handset restarts and has now become a Talker Switch off the broken VoWiFi Handset to make it offline in the Devic...

Page 31: ...e functionality license In order to move the licenses to the spare VoWiFi Handset it must be an unlicensed Talker To check that the VoWiFi Handset is unlicensed press 34 in idle mode and select License Only i62 Talker must be displayed here 1 Put the broken VoWiFi Handset in the DP1 cradle 2 Open the PDM 3 Make sure that the broken VoWiFi Handset is saved in the PDM In the Numbers tab a saved VoWi...

Page 32: ...t and select Rename from the menu that appears 4 In the New prefix field enter the new prefix if needed 5 In the New number field enter the new number Note Make sure that the new number is not existing in another system If several VoWiFi Handsets have the same number their settings will overwrite each other when synchronizing with IMS3 PDM 6 Click OK The new number will be synchronized with the Vo...

Page 33: ...d from the IMS3 and restarted Note At this time the VoWiFi Handsets have no access to the WLAN system 4 Change the security settings for the access points The VoWiFi Handsets are now able to access the WLAN 5 6 Upgrade the Template The upgrade procedure of the templates definition version is described in the Installation and Operation Manual Portable Device Manager PDM TD 92325EN and Installation ...

Page 34: ...e VoIP System The configured networks in PDM must have a SSID value in order to view them in the VoWiFi Handset Network A is the default system and used throughout this manual 1 Select Device Settings 2 In the Active network drop down list select Network A 6 1 1 Change Active Network 1 Select Device Settings 2 In the Active network drop down list select Network A Network B Network C or Network D 6...

Page 35: ... 2 2 Static IP Address Manual Settings Primary DNS Server 1 Select Network Network A B C or D 2 In the Primary DNS field enter the IP address to the primary DNS server Secondary DNS Server 1 Select Network Network A B C or D 2 In the Secondary DNS field enter the IP address to the secondary DNS server 6 3 Network Settings 6 3 1 SSID The SSID is the name of the network the VoWiFi Handset associates...

Page 36: ...ion The VoWiFi Handset supports the 802 11a n radio and 802 11b g n radio but it cannot use the 802 11a n radio and the 802 11b g n radio simultaneously The radio determines which channels that can be used 802 11 a n Channels Defines which 802 11a n channels to use It is recommended to use the value UNII 1 Select Advanced only if the channels shall be set in the Advanced 802 11 channels parameter ...

Page 37: ...hannels is set to Advanced Note It is not possible to scan channels in 802 11b g n and 802 11a n simultaneously 1 Select Network Network A B C or D 2 Enter channels to scan in a comma separated list for example 1 6 11 the order has no impact 11 6 1 will give the same result 6 3 5 Transmission Power This is the transmission power the VoWiFi Handset will use when transmitting data to the WLAN system...

Page 38: ...stem can be configured to use various encryption and or authentication schemes The use of extensive encryption authentication schemes can cause incidents of dropped speech during handover due to the time to process the authentication 6 4 1 Open Select Open if no encryption authentication is required To select Open as the security mode do the following 1 Select Network Network A B C or D 2 In the S...

Page 39: ... select PEAP MSCHAPv2 5 In the EAP authentication user name field enter the user name for EAP authentication 6 In the EAP authentication password field enter the password for EAP authentication 6 4 6 EAP TLS Select EAP TLS if a client certificate is to be used for authentication To select EAP TLS as the authentication method do the following 1 Ensure that the VoWiFi Handset is online in PDM 2 Impo...

Page 40: ...umber on page 50 x 6 5 17 Import Contacts on page 46 x 6 5 14 Company Phonebook on page 41 x 6 5 15 Central Phonebook on page 41 x 6 9 7 Voice Mail Number on page 50 x Regional Settings 6 10 1 Set Time Date on page 51 x x 6 5 12 Select Default Language on page 39 x x 6 10 3 Dialling Tone Pattern on page 52 x Customize Menu 6 5 11 Uploadable Language on page 39 x 6 12 1 Hide Menu Items on page 53 x...

Page 41: ...g the Shared Phone feature 1 Select Device Settings 2 In the Phone lock drop down list select one of the following On the VoWiFi Handset will be locked after a few seconds when it is not used On in charger the VoWiFi Handset will be locked when placed in charger Off the phone lock is disabled 6 5 3 Audio adjustment Select the volumes for the different audio signals in the VoWiFi Handset 1 Select A...

Page 42: ...n Side tone Note Changing the parameters may result in lower sound quality and high sound level Evaluate carefully before applying Corded headset button 1 Select Headset General 2 In the Call with headset button list select one of the following Not activated it is only possible to answer end a call Last called number the last called number will be dialled Predefined number a predefined number will...

Page 43: ... Handset and they want different sound profiles It can also be used for temporarily settings for example while in a meeting incoming calls should be silent Profiles are configured via parameters in the Profiles folder 1 Select Profiles 2 Select Normal or Profile X where X represents 1 4 3 The following settings for the profile can configured Profile name Internal External Callback ring signal Ring...

Page 44: ...t does not use certificate IMS3 Shared phone license see 5 1 7 Upgrade Handset Functionality using License on page 17 ESS optional A VoWiFi Handset that is personal may also use a shared password empty or specific from the IMS3 For personal password a User Server ESS is required Note If you accidentally enter a personal phone number in the shared VoWiFi Handset the VoWiFi Handset becomes personal ...

Page 45: ...nguage Defines he default operating language for the VoWiFi Handset This setting can later be changed by the user 1 Select Device Settings 2 In the Language drop down list select the language to be used 3 If the downloaded language is selected it might be needed to select matching characters as text input language and the sort order in the phonebook In the Input Language drop down list select the ...

Page 46: ...e if selecting profile 1 4 the profile must first be configured see 6 5 6 Configure Profiles on page 37 Open a menu Services Logout applicable for the license dependent Shared Phone feature Presence Call diversions RSSI measurement 2 In the Value field enter the applicable value This is mandatory when using Phone call function 3 In the Control Question drop down list select Enable if the Proceed w...

Page 47: ...ompany Phonebook File The company phonebook file cpb is normally created from an Excel file using a script to extract the information and create to the phonebook file cpb The Excel file Company Phonebook xls is delivered from your supplier The format of the rows in the phonebook file is Name tab phone number carriage return followed by additional rows for each entry The VoWiFi Handset supports a m...

Page 48: ...ter Device Messaging Message list representation Can be set to text or number Time to read TTR Determines if the user needs to close a message manually or if the message automatically shall be closed when TTR expires Regardsless how a message is closed it is removed from the message queue and stored in the Messaging Inbox TTR starts when a message is displayed and keep running also when the messag...

Page 49: ... messages works In figure 4 a message with priority 2 is received at 13 59 and is displayed in the VoWiFi Handset Another message with equal priority is received at 14 02 and will be placed in the queue If no messages with higher priority are received the user needs to close the current displayed message to show the next message in the queue In this case the message received at 14 02 The closed me...

Page 50: ...te when it shows the message again since it already has been shown and indicated once The message with priority 2 is placed in the queue Example 3 This example describes the message handling with the following message settings TTP 20 seconds TTR 2 minutes Tip It is recommended to use these settings if the user shall not be interrupted during 20 seconds while reading a message unless a message with...

Page 51: ... from the queue and is indicated as an unread message in the Messaging Inbox When TTR expires for the message with priority 1 it is also indicated as an unread message in the Messaging Inbox Note If no messages have been read closed manually and TTP expired for each message a dialogue window New messages s number of messages View now is displayed All messages are indicated as unread messages in th...

Page 52: ... type for multiple press drop down list or Alarm type for longpress drop down list select Push button alarm 1 4 In the Number for automatic call after alarm field enter the number to be called after an alarm has been activated optional 5 In the ALS drop down list select Yes if an Acoustic Location Signal shall sound when the alarm has been activated 6 In the Text indication for alarm on multiple p...

Page 53: ... number If Emergency call alarm is enabled see step 2 an alarm will be sent when the user calls this number 6 8 5 Man down and No movement Alarm Note Applicable to Protector only The handset version must be WH1 AAAA 2A or above see label under battery cover This function requires a license The following parameters are available under the Numbers and Templates tabs in PDM and Device Manager Paramet...

Page 54: ...and SIP 1 Select VOIP General 2 In the VoIP protocol drop down list select H 323 or SIP 3 Continue with chapter H 323 Protocol or chapter SIP Protocol depending on the selected protocol H 323 Protocol If the H 323 protocol is used the Gatekeeper IP Address is usually automatically distributed No configuration necessary 1 Select VoIP H 323 2 The following settings are applicable for the H 323 proto...

Page 55: ...thentication with the SIP proxy Call forward locally when enabled the call forwarding is handled locally by the VoWiFi Handset instead of updating the PBX Note The VoWiFi Handset must be switched on and within coverage to handle this MOH locally Music on hold is played by the VoWiFi Handset i e if the PBX does not supply MOH the VoWiFi Handset plays a tone when the call is on hold Hold on transfer...

Page 56: ...oice mail number field enter the number to the VoWiFi Handset s voice mail inbox 6 9 8 Message Centre Number Specifies the number to the server for Message Waiting Indication MWI if included in the system 1 Select Device Message centre 2 In the Message Centre number field enter the number to the server 3 In the Voice mail call clears MWI drop down list select Enable to clear MWI in the message cen...

Page 57: ...ecific region or country 6 10 1 Set Time Date 1 Select Device General 2 In the Time zone drop down list select the applicable time zone 3 In the NTP server field enter the address to the time server If not set the IP PBX address is used 4 Select Device Settings 5 In the Time format drop down list select the applicable time format 12h for example 11 59 am pm 24h for example 23 59 6 In the Date form...

Page 58: ...is text field the endpoint ID will be shown 1 Select Device Settings 2 In the User display text field enter the text to be displayed 6 11 2 Font style The display font style can be changed to bold for increased readability 1 Select Device Settings 2 In the Font style list choose Normal or Bold 6 11 3 Backlight Timeout Numbers of seconds before the backlight is turned off 1 Select Device General 2 ...

Page 59: ...3 In the Service name enter the name of the service to be displayed in the VoWiFi Handset s Service menu 4 Select the service to be used Phone Call Send a message to predefined number prompt for the message text Send data to message service centre predefined data and or prompt for the data Edit alarm data PTT 5 In the Service user data field enter the data to be sent dialed when using the service ...

Page 60: ...figured to access the PTT session from the VoWiFi Handset If not configured continue with 6 12 2 Services 6 14 Presence Management To be able to configure presence management the following must be known The IP address to the Presence Management system The user name and password used in the Presence Management system for each VoWiFi Handset For more information about presence management see Functio...

Page 61: ...see Function Description Location in Ascom VoWiFi System TD 92607GB 6 15 1 Configure Handset for Cisco Ekahau RTLS Solution 1 Select Location Common 2 In the Location scanning drop down list select Enable 3 In the Scanning interval1 field set the time between the scanning periods 4 In the Scans per scanning period1 drop down list select how many scans that should be performed during each scanning ...

Page 62: ...ls or 802 11a n channels to All respectively For 802 11b g n channels it is strongly recommended to set back the VoWiFi Handset to 1 6 11 before normal use For 802 11a n channels it is strongly recommended to set back the VoWiFi Handset to UNII 1 before normal use The World mode regulatory domain will also affect which channels that may be used To scan channels 1 11 it is recommended that the VoWi...

Page 63: ...slowly through the site to cover all weak spots 7 3 1 Configurable RSSI Threshold The RSSI threshold of the VoWiFi Handset is set to 70 dBm default In the site survey menu there is the possibility to change the RSSI threshold This is useful if a specific area is designed to have another coverage level than 70 dBm 1 There are two options to access the Site Survey Tool meny If the VoWiFi Handset has...

Page 64: ...an be found in the VoWiFi Handset s menu Settings Device info Network info 8 1 1 System Setup View In the System Setup view the following are shown Software version MAC address Coder SNTP server Local time Uptime Figure 8 The information view Enter administration user name and administration password to access further pages Default user name and password for an administrator User name admin Passwo...

Page 65: ...nal web administration page for the VoWiFi Handset The IP address can be found in the VoWiFi Handset s menu Settings Device info Network info 2 Click the Troubleshoot button 3 If needed enter administration user name and administration password to access further pages Default user name and password for an administrator User name admin Password changeme In the Troubleshoot view the following can be...

Page 66: ...b browser enter the VoWiFi Handset s IP address to access the internal web administration page for the VoWiFi Handset The IP address can be found in the VoWiFi Handset s menu Settings Device info Network info 2 Click the Password link s 3 In the User field enter the new user name 4 In the Password field enter the new password 5 Confirm the new password and click the Change button 8 2 2 Change pass...

Page 67: ...tors The Admin menu contains Software and hardware information WLAN network system and license information Site survey tool Network setup menus Factory reset option To activate the Admin Menu select Menu Settings and press 40022 Once the Admin menu is accessed it is reachable from the menu Calls The following figure shows the menu tree for the Admin menu in the VoWiFi Handset ...

Page 68: ...nfo Software Hardware License WLAN info Network info User ID Show RSSI Scan all channels Scan selected channel Range beep Range beep level Location Survey On Off Select Rescan Channel On Off Level Network DHCP Mode Static IP SSID Open WEP WPA PSK WPA2 PSK Syslog mode On Off IP address Yes No Phone IP Subnet mask Default gateway Primary DNS IP TFTP IP address Password Endpoint ID Protocol H 323 SIP...

Page 69: ... are used for the VoWiFi Handset Subnet mask 34 Network info Default gateway 34 Network info MAC address 34 Hardware Current BSSID 76 Current ESSID 76 or 34 Current RSSI 76 Current channel 76 Site survey functions 77 LED indication Description None Switched off Green fixed Handset fully charged and in charger Green flashing slow Switched on but not in charger Orange fixed Charging Orange flashing ...

Page 70: ...dset Press and hold the Mute key or increase volume in the VoWiFi Handset select Settings Sound Alerts Volume or contact the system administrator Connected call but no sound or one way sound IP adressing fault or muted or bad speaker microphone 1 Note the IP address of the VoWiFi Handset Turn the VoWiFi Handset off and ping the IP address If something is found the problem is an IP address conflict...

Page 71: ...the PDM 7 If using Cisco Ekahau location client change the settings Display shows Probable cause Action or comment No access The VoWiFi Handset is in range but has no access rights Handset has found and associated to the WLAN a wireless network with the configured SSID and correct security settings But it can connect to neither the gatekeeper nor the IMS3 Switch off the VoWiFi Handset and then swi...

Page 72: ...em infrastructure 3 Check for 802 11d multi regulatory domain settings The VoWiFi VoWiFi Handset software version 2 x x must be able to detect in which country it is located to use the correct channel and transmit power settings Later versions have a parameter specifying if 802 11d should be used or not This is provided by the infrastructure according to the 802 11d standard 4 Check which channels...

Page 73: ...e Endpoint ID and Endpoint number registered in the IP PBX Clear the Endpoint ID SERVICE NEEDED Parameters corrupt Note This display message is only shown in English Faulty VoWiFi Handset Select the reset option on the middle soft key If this is not available or the problem persists send the VoWiFi Handset for service Enter PIN code Phone lock is activated Enter the required PIN code If the PIN co...

Page 74: ...er the VoWiFi Handset s IP address to access the internal web administration page for the VoWiFi Handset The IP address can be found in the VoWiFi Handset s menu Settings Device info Network info 2 Click the Troubleshoot button 3 If needed enter administration user name and administration password to access further pages Default user name and password for an administrator User name admin Password ...

Page 75: ...anager PDM TD 92325EN Data Sheet Integrated Wireless Messaging Services IMS3 TD 92779EN Installation and Operation Manual IMS3 TD 92762EN Data Sheet Unite Connectivity Manager TD 92739EN Installation and Operation Manual Unite Connectivity Manager TD 92735EN System Description Ascom VoWiFi System TD 92313EN System Planning Ascom VoWiFi System TD 92408EN Function Description Ascom VoWiFi System TD ...

Page 76: ...Select the Templates tab and open the menu Template New The New Template window is opened 3 Select the corresponding device type and parameter version that matches the software version installed on the VoWiFi Handset Give the template a descriptive name The parameters that are not part of the template will be left unchanged on the VoWiFi Handset The parameter version of an installed VoWiFi Handset...

Page 77: ...er File The parameter version file def the template is based on must have been imported to the PDM to be able to import the template later on If the parameter file is not imported do as follows 1 Open the PDM 2 Select File File management 3 Select the Parameter definition tab 4 Click Add The Import files window is opened 5 Locate the parameter file def or the package file pkg where the parameter f...

Page 78: ... C Central Phonebook 45 certificate 37 certificates 15 Company Phonebook 45 F Factory reset 24 H Headset configuration 39 I Installation 12 L LED indications 67 License upgrade 21 M Messenger 6 O over the air 11 P PDM 6 Profiles 41 Protector 6 S Services 57 Shared phone 42 Shortcuts 43 Site Survey Tool 43 T Talker 6 TFTP 20 ...

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