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SERVICE
The following information is provided in the unlikely event that your unit
requires service.
1) Be sure that the unit is the cause of the problem. Check to make sure the
unit has the proper power supplied, all cables are connected correctly, and
the cables themselves are in working condition.
2) If you find the unit to be at fault, write down a complete description of the
problem, including how and when the problem occurs. Please write down a
description of your complete setup before calling Customer Service.
3) Contact our Customer Service Department at (716) 436-2720 for your
Return Authorization number or questions regarding technical assistance or
repairs. Customer Service hours are 9:00 AM to 5:30 PM Eastern Time,
Monday through Friday.
4) Pack the unit in its original carton or a reasonable substitute. The packing
box is not recommended as a shipping carton. Put the packaged unit in
another box for shipping. Print the RA number clearly on the outside of the
shipping box. Print your return shipping address on the outside of the box.
5) Include with your unit: a return shipping address (we cannot ship to a
P.O. Box), a copy of your purchase receipt, a daytime phone number, and a
description of the problem.
6) Ship only your unit and its power supply (keep your manual!) to:
APPLIED RESEARCH AND TECHNOLOGY
215 TREMONT STREET
ROCHESTER, NEW YORK 14608
RA# ____________________
