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Copyright © 2014 Arrive Systems, Inc. All rights reserved.
Data Entry/
Product
Operations
•
Guidance on how to
fix problems created
by incorrect data entry
through the ARRIVE product
interface.
•
Clarification of what out-
of-the-box fields mean or
processes you may find
confusing.
•
Troubleshooting problems
encountered with data entry
or product operations.
•
Troubleshooting ARRIVE
product-related errors and
messages.
•
Analyzing your individual data
entries.
•
Advice regarding how to
configure the system for your
environment
•
Training
•
Assistance with data entry
or manipulation outside the
ARRIVE product interface.
•
Your ARRIVE-
authorized Business
Partner.
•
Professional Services.
•
ARRIVE Training.
•
Your own IT staff.
Import/Export
•
Guidance on proper format
for importing data into your
ARRIVE product.
•
Troubleshooting errors
encountered when using
ARRIVE data import and
export tools.
•
Exporting data from third-
party software or validating/
formatting it for you, so that
it can be imported into your
ARRIVE product.
•
Creating your data definition
files or mappings for data
import.
•
Importing data into a third-party
product.
•
Usage and configuration
questions on third-party
products.
•
Training.
•
Your ARRIVE-
authorized Business
Partner.
•
ARRIVE Professional
Services.
•
ARRIVE Training.
•
The third-party
software publisher.
Reporting and
Groups
•
Clarification of what various
reporting options mean.
•
Troubleshooting problems
encountered when setting
up or running out-of-the-box
reports.
•
Creating or designing reports or
groups for you.
•
Troubleshooting problems
encountered with customized
reports or groups, third-
party reporting programs or
tools (formatting formulas,
parameters, etc.).
•
Assistance connecting your
ARRIVE data to third-party
reporting tools.
•
Training on use of third-party
products.
•
Your ARRIVE-
authorized Business
Partner.
•
ARRIVE Professional
Services.
•
ARRIVE Training.
•
The third-party
software publisher.
•
Your own IT staff.