I’m not getting on the Internet. (Ethernet)
If you are using a hub, is the hub turned on? If you have connected the PC
or Wideband Cable Modem to the crossover port on a hub, toggle the cross -
over switch.
Are you using the right type of
Ethernet
cable? Use the supplied cable for
direct connection to a computer; use a cross-over cable for connection to a
hub or home router.
Press the
Reset
button on the back of the Wideband Cable Modem.
I’m not getting on the Internet. (USB)
Did you
load the USB drivers
?
If you are using a powered USB
hub
, is the hub turned on?
Check the USB cable connections. Disconnect and reconnect the USB cable.
Restart the computer.
Press the
Reset
button on the back of the Wideband Cable Modem.
I can get on the Internet, but everything is slow.
If the Web site you are visiting is very popular, that site may be having trou-
ble servicing all the requests. If other sites download quickly, wait for a few
minutes and try again. Usage during peak hours may also affect the con-
nection speed.
If your Wideband Cable Modem is connected to a LAN (Local Area Network),
either directly or through a firewall, other communications on the LAN may
slow down your connection. Some broadband routers or wireless hubs may
not support the high speeds possible with the Wideband Cable Modem. Con-
necting the Wideband Cable Modem to 10Base-T devices may limit connec-
tion speeds as well.
To test your network speed, try an online test such as
http://reviews.cnet.com/Bandwidth_meter/7004-7254_7-0.html
Touchstone WBM760 Wideband Cable Modem User’s Guide
Safety
Getting
Started
Installation
USB
Drivers
Ethernet
Configuration
Usage
Troubleshooting
Glossary
49
