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Touchstone TM822G Telephony

Modem

User Guide

Release 8 STANDARD 1.3 August 2016

August 2016

Summary of Contents for Touchstone TM822G

Page 1: ...Touchstone TM822G Telephony Modem User Guide Release 8 STANDARD 1 3 August 2016 August 2016...

Page 2: ...e all trademarks of ARRIS Enterprises LLC Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS disclai...

Page 3: ...ce 12 System Requirements 12 Recommended Hardware 12 Windows 13 Mac OS 13 Linux Unix 13 About this Manual 13 What About Security 14 Ethernet Connection 14 4 Battery Installation and Removal 16 Introdu...

Page 4: ...ws 7 Windows 8 or Windows 10 31 TCP IP Configuration for Mac OS X 31 7 Using the Telephony Modem 33 Setting up Your Computer to Use the Telephony Modem 33 Indicator Lights for the TM822G 33 Battery Mi...

Page 5: ...express lane Whether you re checking out streaming media downloading new software checking your email or talking with friends on the phone the Touchstone TM822G Telephony Modem brings it all to you f...

Page 6: ...or home office Local Area Network LAN In addition the TM822G provides for up to two separate lines of telephone service Installation is simple and your service provider will provide assistance to you...

Page 7: ...only CAUTION Risk of explosion Replacing the battery with an incorrect type heating a battery above 75 C or incinerating a battery can cause product failure and a risk of fire or battery explosion Do...

Page 8: ...Ethernet cables the computer must be properly grounded to the building residence AC ground network All plug in cards within the computer must be properly installed and grounded to the computer frame...

Page 9: ...ns this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users t...

Page 10: ...y Data services DOCSIS or Euro DOCSIS 3 0 compliant and backward compatible with DOCSIS 2 0 or 1 1 supports tiered data services if offered by your service provider Telephony services PacketCable and...

Page 11: ...inimize or eliminate splitters between the cable jack and the Telephony Modem Phone Cable This is a standard phone cable with standard phone connectors RJ11 type on both ends You can buy phone cables...

Page 12: ...eady have the required information In addition you should ask your service provider the following questions Do you have any special system requirements or files that I need to download after I am conn...

Page 13: ...nection must be available Mac OS System 7 5 to Mac OS 9 2 Open Transport recommended or Mac OS X A supported Ethernet or wireless LAN connection must be available Linux Unix Hardware drivers TCP IP an...

Page 14: ...ed Avoid providing web or file sharing services over your Telephony Modem Besides certain vulnerability problems most cable companies prohibit running servers on consumer level accounts and may suspen...

Page 15: ...age comes with one Ethernet cable the connectors look like wide telephone connectors you can purchase more cables if necessary at a computer retailer If you are connecting the Telephony Modem directly...

Page 16: ...s intended only to provide emergency telephone service in the case of a power outage LED operation is reduced when the Telephony Modem is operating on battery power Note For safety and regulatory purp...

Page 17: ...nded Battery Installation and Replacement page 19 Maximum backup battery provides up to 18 hours 6 cell or 24 hours 8 cell of backup time depending on model and usage It replaces the battery door and...

Page 18: ...ty to provide continued telephone service during power outages The battery backup is not intended to take the place of AC power Use this procedure to install and to replace the backup battery 1 Press...

Page 19: ...g it straight back Note The Telephony Modem will not begin operating until you apply AC power 4 Replace the door To do so place the hinge tabs of the battery door into the receiver slots inside the Te...

Page 20: ...g the battery may damage the battery connector in the Telephony Modem Carefully follow the instructions in the next step to avoid damage 2 Hold the battery pack so that the guides on the battery align...

Page 21: ...place the tabs of the battery door into the slot inside the Telephony Modem battery compartment Rotate the door toward the front of the Telephony Modem until the latch snaps back into place 1 Battery...

Page 22: ...e the battery on a firm horizontal surface 3 Position the Telephony Modem over the battery aligning the slots on the battery bay with the tabs on the battery Push straight down on the Telephony Modem...

Page 23: ...l Guidelines To ensure compliance with current and future rechargeable battery take back laws ARRIS has joined Call2Recycle a collection program for rechargeable batteries throughout North America US...

Page 24: ...ervice your service provider should configure the Telephony Modem automatically You need only follow the instructions in this section to install and connect the Telephony Modem CAUTION Risk of equipme...

Page 25: ...ct to press this button 4 Ethernet connector for use with a computer LAN port 5 Cable connector for the coaxial cable 6 Power connector for the power cord Selecting an Installation Location There are...

Page 26: ...ed installations make sure you have the following tools and materials before proceeding for mounting on drywall Two 1 4 6mm drywall anchors not included two 6 x 1 5 38 1 mm self tapping panhead screws...

Page 27: ...face where you intend to mount the Telephony Modem and sercure in place with transparent tape 2 Drill holes through the template in the specified locations for the mounting screws After drilling holes...

Page 28: ...ws freely around it the back faces the nearest wall it will not fall to the floor if bumped or moved the ventilation holes on the sides of the unit are not blocked 2 Proceed to Connecting the Telephon...

Page 29: ...he power cord into the Power connector on the back of the Telephony Modem 6 and insert the power cord into a convenient AC outlet The Power light on the front of the Telephony Modem lights up then fla...

Page 30: ...on the computer The procedure is slightly different depending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Follow...

Page 31: ...ng Center when it appears 3 Click Change adapter settings from the left side menu 4 Right click on your local area connection icon and select Properties to open the Properties window 5 Select Internet...

Page 32: ...to step 5 If your cable provider requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Configure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties applica...

Page 33: ...page 36 Setting up Your Computer to Use the Telephony Modem Follow the instructions in the information packet supplied by your service provider Contact your service provider if you need help setting u...

Page 34: ...ight patterns during normal operation Mode Power US DS Online Link Tel 1 Tel 2 Battery AC Power On Yellow1 Connected to the Internet high speed Green1 Connected to the Internet ultra high speed Flash...

Page 35: ...telephony phase and the cable modem phase Both are outlined below Telephony Startup Sequence Power US DS Online Telephone 1 Telephone 2 Description Off Off Off No power to modem Flash Flash Flash Pow...

Page 36: ...to the Internet Using this button will be rare Use a pointed non metallic object to press this button The Reset button is recessed to prevent accidental resets 1 Tel 1 2 Tel 2 3 Reset button 4 Etherne...

Page 37: ...lugged into AC power and connected to the cable system Check the front panel lights The Power and Online lights should be on The Link light should either be on or blinking If the Power light blinks fo...

Page 38: ...Is the Online LED lit If not check the coax connection at the Telephony Modem and the wall Ensure they are connected and tight If they are and you do not have dial tone contact your service provider...

Page 39: ...so some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable D DHCP Dynamic Host Configuration Protocol An IP protocol used to provide an IP...

Page 40: ...ften feeds several remote headends to provide distributed services HTTP HyperText Transfer Protocol Hub A box with several Ethernet connectors Ethernet hubs provide a common point of contact for all c...

Page 41: ...commonly used on Ethernet cable An RJ 45 connector looks like a wide RJ 11 telephone connector S Splitter A small box with three cable connectors one input and two outputs You may need a splitter if...

Page 42: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com...

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