Arris Touchstone TM604 User Manual Download

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Touchstone

TM604 Telephony Modem

User’s Guide

Get ready to experience the Internet’s express lane! Whether you’re checking out

streaming media, downloading new software, checking your email, or talking with

friends on the phone, the Touchstone TM604 Telephony Modem brings it all to you

faster and more reliably. All while providing toll quality Voice over IP telephone serv-

ice. Some models even provide a Lithium-Ion battery backup to provide continued

telephone service during power outages.

The Touchstone Telephony Modem provides an Ethernet connection for use with

either a single computer or home/ofﬁce Local Area Network (LAN). In addition, the

Touchstone Telephony Modem provides up to four separate lines of telephone

service.

Installation is simple and your cable company will provide assistance to you for any

special requirements. The links below provide more detailed instructions.

Safety Requirements

Getting Started

Battery Installation and Replacement

Installing and Connecting Your Telephony Modem

Conﬁguring Your Ethernet Connection

Using the Telephony Modem

Troubleshooting

Glossary

Summary of Contents for Touchstone TM604

Page 1: ...nued telephone service during power outages The Touchstone Telephony Modem provides an Ethernet connection for use with either a single computer or home ofﬁce Local Area Network LAN In addition the Touchstone Telephony Modem provides up to four separate lines of telephone service Installation is simple and your cable company will provide assistance to you for any special requirements The links bel...

Page 2: ...er s Guide Export Regulations Safety Requirements FCC Part 15 European Compliance Getting Started About Your New Telephony Modem What s in the Box What s on the CD Items You Need Getting Service System Requirements Windows MacOS Linux other Unix About this Manual About the Ethernet Connection What About Security Battery Installation and Replacement Extended Backup Battery Installation Maximum Back...

Page 3: ...vice is not adequate Failure to do so may result in loss of service and or permanent damage to the Telephony Modem CAUTION Risk of explosion Replacing the battery with an incorrect type can cause product failure and a risk of battery explosion Dispose of used batteries according to the instructions The Telephony Modem is designed to be connected directly to a telephone Connecting the Telephony Mod...

Page 4: ...sound signals and interac tive services Part 11 Safety This equipment is intended to be installed in accordance with the requirements of IEC 60728 11 for safe operation If the equipment is to be installed in an area serviced by an IT power line network as is found in many areas of Norway special attention should be given that the installation is in accordance with IEC 60728 11 in particular Annex ...

Page 5: ...ause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the fol lowing measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which ...

Page 6: ... EC of the European Parliament and of the Council on waste electrical and electronic equipment WEEE WEEE could potentially prove harmful to the environ ment as such upon disposal of the Telephony Modem the Directive requires that this product must not be disposed as unsorted municipal waste but rather collected separately and disposed of in accordance with local WEEE ordinances This product compli...

Page 7: ... in the Box Make sure you have the following items before proceeding Call your cable company for assistance if anything is missing Telephony Modem Power Cord Quick Installation Guide Ethernet Cable Mini CD ROM 80mm disc Note An adapter is required for slot loading drives Adapter is not included End User License Agreement What s on the CD The CD provides the following items Quick Install Guide User...

Page 8: ...itting a sin gle outlet into two You may need a splitter if you have a TV already con nected to the cable outlet that you want to use You can buy a splitter from any electronics retailer and most discount stores you may also need a short piece of coax cable with connectors use it to connect the splitter to the cable outlet and then connect the Telephony Modem and TV to the splitter Note A splitter...

Page 9: ... Save this information for future use In addition you should ask your cable com pany the following questions Do you have any special system requirements or ﬁles that I need to down load after I am connected When can I start using my Telephony Modem Do I need a user ID or password to access the Internet or my e mail Will my phone number s change What new calling features will I have and how do I us...

Page 10: ...Vista or Windows 7 MacOS System 7 5 to MacOS 9 2 Open Transport recommended or MacOS X Linux other Unix Hardware drivers TCP IP and DHCP must be enabled in the kernel About this Manual This manual covers all of the different TM604 models Your model may not have all of the capabilities outlined in this manual To determine which model you have pur chased refer to the image at the left The model numb...

Page 11: ...to the Internet requires a certain amount of responsibility to other Internet users including the need to maintain a reasonably secure system While no system is 100 secure you can use the fol lowing tips to enhance your system s security Keep your operating system updated with the latest security patches Run the system update utility at least weekly Keep your email program updated with the latest ...

Page 12: ...ompany may suspend your account to protect the rest of the net work If you connect your Telephony Modem to a wireless LAN make sure you enable security and encryption on the wireless hub for the same reasons that you should run only secured proxies Consult the documentation and technical support of the wireless equipment provider for help Touchstone TM604 Telephony Modem User s Guide Safety Gettin...

Page 13: ...ximum backup battery provides up to 24 hours of backup time de pending on model and usage It replaces the battery door and increases the height of the Telephony Modem by about 5 8 inch 16 mm Your cable company may include a backup battery with your Telephony Modem You can order any of the batteries shown here at http yourbroadbandstore com Touchstone TM604 Telephony Modem User s Guide Safety Getti...

Page 14: ...ide the battery into the bay Note Batteries will not insert completely into the Telephony Modem if not oriented correctly The battery should slide into the bay without signiﬁcant force Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery Touchstone TM604 Telephony Modem User s Guide Safety Getting Started Battery Installation Insta...

Page 15: ...l back the battery door latch and remove the battery door The Maximum Backup battery replaces the door store the door in a safe place 2 Place the battery on a ﬁrm horizontal surface Receiver Slots Hinge Tabs Touchstone TM604 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 15 ...

Page 16: ...wn on the Tele phony Modem until the battery latch clicks into place Note You may need to push down gently on the front of the Telephony Modem to latch the battery into place Touchstone TM604 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 16 ...

Page 17: ... battery door Set the door aside 2 Pull the strap until the battery disconnects and slides out of the bay Battery Pull Strap Touchstone TM604 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 17 ...

Page 18: ...pull back on the latch at the front of the battery 2 Gently rock the battery out of the bay Touchstone TM604 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 18 Latch ...

Page 19: ...you have ordered service your cable company should conﬁgure the Telephony Modem automatically You need only follow the instructions in this section to install and connect the Telephony Modem CAUTION Risk of equipment damage Only qualiﬁed installation technicians should connect the Telephony Modem to house wiring Incumbent telephone service must be physi cally disconnected at the outside interface ...

Page 20: ...ble to the unit Rear Panel The rear of the Telephony Modem has the following connectors and controls A Tel 1 4 grey connectors for the phone lines Lines 1 and 3 are marked Line 1 2 and Line 3 4 which means they accommodate both lines of a 2 line phone B Ethernet connector yellow for use with a computer or home network LAN connection C Reset button resets the Telephony Modem as if you power cycled ...

Page 21: ...not included screwdriver ﬂat blade or Phillips depending on what kind of screws you use wall mount template included transparent tape for temporarily securing the mounting template to the wall not included Location Always position the Telephony Modem within reach of an AC outlet The power cord must reach the outlet without stretching and without adding extension cords near a cable outlet to avoid ...

Page 22: ... set them into the wall Then drive the screws into the wall leaving a gap of about 1 8 3 mm between the screw head and the wall If not using anchors just drive the screws 4 Orient the Telephony Modem with the indicator lights facing up or right as desired Slip both mounting slots in the back of the Telephony Modem over the screws then slide the case down until the narrow end of the keyhole slot co...

Page 23: ... the plug from the power cord into the Power connector on the Tele phony Modem E and insert the power cord into a convenient AC outlet The Power light on the front of the Telephony Modem lights up then ﬂashes once refer to the LED table on page 40 See Troubleshooting if the Power light does not turn on 3 Connect one end of the Ethernet cable to the yellow port on the back of the Telephony Modem la...

Page 24: ...sing DHCP How to use this chapter The following list shows the procedures for modifying the TCP IP settings on the computer The procedure is slightly different depending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Follow the links below for instructions to conﬁgure your ethernet connection on your operating syst...

Page 25: ...those shown in this procedure 1 From the computer select Start Settings Control Panel 2 Double click on the Network icon in the Control Panel 3 Click the Conﬁguration tab in the Network window to display the list of Network Adapters Touchstone TM604 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 25 ...

Page 26: ...6 Click OK to accept the new settings and OK again to close the Conﬁgura tion window 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone TM604 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 26 ...

Page 27: ...ections Local Area Connection 2 In the Local Area Connections Properties window highlight TCP IP by click ing on it one time then click on Properties Note If your computer has more than one Ethernet card you may have to select the appropriate Ethernet card in the Connect using area of the Local Area Connection Properties window Touchstone TM604 Telephony Modem User s Guide Safety Getting Started B...

Page 28: ...new settings and OK again to close the Conﬁgura tion window 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone TM604 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 28 ...

Page 29: ...ose shown in this procedure 1 From the computer select Start Settings Control Panel 2 Double click on the Network icon in the Control Panel 3 Click the Conﬁguration tab in the Network window to display the list of Network Adapters Touchstone TM604 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 29 ...

Page 30: ... the new settings and OK again to close the Conﬁgura tion window 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone TM604 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 30 ...

Page 31: ...wn in this procedure 1 From the computer select Start Settings Control Panel and double click on the Network Connections icon in the Control Panel 2 Click the Conﬁguration tab in the Network window to display the list of Network Adapters Touchstone TM604 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 31 ...

Page 32: ...5 Click OK to accept the new settings and OK again to close the Conﬁgura tion window 6 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone TM604 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 32 ...

Page 33: ...net interface for use with Touchstone prod ucts 1 Open the Vista Control Panel 2 Double click Network and Sharing Center Touchstone TM604 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 33 ...

Page 34: ...ble click the Local Area Connection to open the Status window 5 If Windows requests permission to continue click Continue 6 Click Properties Touchstone TM604 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 34 ...

Page 35: ... and Obtain DNS server address automatically unless instructed otherwise by your cable provider 9 Click OK to close the Properties windows Touchstone TM604 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 35 ...

Page 36: ...hernet interface for use with Touchstone prod ucts 1 Open the Windows 7 Control Panel 2 Click Network and Internet Touchstone TM602 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 36 ...

Page 37: ...ing Center 4 Click Local Area Connection to open the Status window Touchstone TM602 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 37 ...

Page 38: ... and Obtain DNS server address automatically unless instructed otherwise by your cable provider 8 Click OK to close the Properties windows and then click Close to back out of the remaining setup screens Touchstone TM602 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 38 ...

Page 39: ...e prod ucts 1 Open System Preferences either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock Touchstone TM604 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 39 ...

Page 40: ...2 Click the Network icon Touchstone TM604 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 40 ...

Page 41: ... tab if necessary 5 Choose Using DHCP from the Conﬁgure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties application Touchstone TM604 Telephony Modem User s Guide Safety Getting Started Battery Installation Installation Ethernet Conﬁguration Usage Troubleshooting Glossary 41 ...

Page 42: ...mpany if you need help setting up your computer Indicator Lights for the TM604G Models The Touchstone Telephony Modem has eight indicator lights to assist in trou bleshooting Note that not all models have a Battery light Battery Mismatch If the Telephony Modem alternates ﬂashing the Battery light and all other lights the installed battery is incompatible with the Telephony Modem Remove the battery...

Page 43: ...ternet Flash Not connected to the Internet On Connected to the Internet Flash Not connected to the Internet On Internet Available Off Internet not available On Computer Connected Off Computer not connected Flash Computer Activity On On hook Flash Off hook Off disabled On Battery good or low Off Battery missing or MTA not registered Flash Battery bad No AC Power Battery Installed Flash Off Off Off ...

Page 44: ...ving setup information from cable operator Power DS US Online Link Telephone Battery Description 1 2 Off Off Off Off Off No power to Cable Modem Flash Flash Flash Flash Flash Power on Self Test See Cable Modem Start Up Sequence Below On On Flash Off Off Retrieving telephone network information On On Off Flash Off Retrieving telephone line information On On Flash Flash Off Activating telephone serv...

Page 45: ...tal resets Booting from Battery The TM604 supports a Boot from Battery feature that allows the Telephony Modem to begin service without AC power To start the TM604 from its battery follow these steps 1 If a battery is already installed in the Telephony Modem remove it 2 Re insert the battery into the Telephony Modem see Battery Installation and Replacement TM604G Only for details 3 Press the Reset...

Page 46: ...AC power and connected to the cable system Check the front panel lights The Power and Online lights should be on The Link light should be either on or blinking If the Power light blinks for more than 30 minutes call your cable com pany for assistance Check your cable connections Connectors should be ﬁnger tight The coax cable should not be pinched kinked or bent sharply any of these can cause a br...

Page 47: ... a LAN Local Area Network either directly or through a ﬁrewall other communications on the LAN may slow down your connection To test your network speed try an online test such as http reviews cnet com Bandwidth_meter 7004 7254_7 0 html I don t have dial tone when I pick up my phone why In order for telephone service to be functional on the Telephony Modem telephone service must have been purchased...

Page 48: ...phony Modem labeled Tel 1 2 TM604G or Tel 1 TM604A B for line 1 and Tel 2 for line 2 If so try a different phone Make sure the new phone is a working phone If a known good phone is used and you still don t have dial tone try a different phone cable If a new phone and cable do not restore dial tone call your service provider Is the Telephony Modem plugged into a wall outlet If so unplug the RJ 11 c...

Page 49: ...he telephony modem typically a computer hub or router Cross over An Ethernet cable used to connect two hubs or a hub and a cable modem together Also some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable DHCP Dynamic Host Conﬁguration Protocol An IP protocol used to provide an IP address and location of services such as DNS and TFTP ne...

Page 50: ...ormational message used for monitoring network status F connector The type of connector used on coax cable There are two common types of F connector slip on and screw on Use coax with screw on connectors for connecting your Telephony Modem Gateway The device usually a router that connects devices on a given IP subnet to other IP subnets Headend The central ofﬁce in an HFC network The headend house...

Page 51: ... connected to a network Your cable company uses your Telephony Modem s MAC address to authorize access to the Internet The MAC address is printed on a label on the bottom of your Telephony Modem Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer Proxy A device or program that stands in between a server for example a web site and a cl...

Page 52: ... and most discount stores Switched outlet A power outlet that may be turned on and off using a wall switch Usually intended for lamps Avoid plugging your computer or Telephony Modem into a switched outlet to avoid disruptions TCP IP Transmission Control Protocol Internet Protocol The protocols used to facil itate communications across one or more connected networks TDMA Time Division Multiple Acce...

Page 53: ...r program components as progress in engineering manufacturing methods or other circumstances may warrant ARRIS Touchstone and the ARRIS logo are trademarks or registered trademarks of ARRIS Group All other trade marks and registered trademarks are the property of their respective holders Protected under one or more of the following U S patents 7 031 435 7 100 011 Other patents pending ARSVD01097 R...

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