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Touchstone TM401 Telephony Modem User’s Guide

Summary of Contents for Touchstone TM401

Page 1: ...lephony Modem provides an Ethernet connection for use with ei ther a single computer or home office Local Area Network LAN You can connect multiple computers at the same time if using a hub or router...

Page 2: ...ormation in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are present...

Page 3: ...t of en trance or at the point of attachment It should be grounded as close as practical to the building residence AC ground to mini mize grounding connector length and thereby limit the poten tial vo...

Page 4: ...elated materials including documentation which together constitute the Software 1 Use the Software You may use the Software only in connection with operation of the product for personal use subject to...

Page 5: ...roper installation or testing unauthorized attempts to open repair or modify the product or any other cause beyond the range of the intended use 3 damage caused by accident fire power changes other ha...

Page 6: ...ED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE ARRIS ENTIRE LIABILITY SHALL BE LIMITED TO REPLACEMENT REPAIR OR REFUND OF THE PUR CHASE PRICE PAID AT ARRIS OPTION DISCLAIMER Some countries states or provi...

Page 7: ...telephone service as well as high speed data Security a Standby button lets you isolate connected computer s from the Internet without turning off the Telephony Modem Compatibility supports tiered da...

Page 8: ...e image to the left this is a standard phone cable with standard phone connectors RJ11 type on both ends You can buy phone cables from any electronics retailer and many discount stores Splitter option...

Page 9: ...wo or more computers to the Ethernet port you will need a hub or broadband router available at computer retailers The Telephony Modem package comes with a 6 foot 1 9m Ethernet cable the connectors loo...

Page 10: ...ows 98 SE Second Edition Windows ME Windows 2000 or Windows XP MacOS Ethernet connection only System 7 5 to MacOS 9 2 Open Transport recommend ed or MacOS X Linux other Unix Ethernet connection only H...

Page 11: ...when you are not using the Internet Telephone ser vice is not affected by the Standby button it is always on Avoid providing web or file sharing services over your Telephony Modem Besides certain vul...

Page 12: ...trying to use your new Telephony Modem contact your local cable company to establish an Internet account and telephone service When you call have the fol lowing information ready the Telephony Modem s...

Page 13: ...lephony Modem from the in ternet B Telephone blinks when the telephone line is being used C Link blinks when the Telephony Modem is connected to the internet D On Line blinks during boot up or when da...

Page 14: ...lowing connectors and controls A Power plug the AC adapter in here B Tel plug the phone line in here C Ethernet connector for connecting the Telephony Modem to a PC or home network LAN D Reset button...

Page 15: ...uded the head diameter should be approximately 1 4 6 mm and a drill with a 1 8 3mm bit screwdriver flat blade or Phillips depending on what kind of screws you use wall mount template included with the...

Page 16: ...anchors just drive the screws 5 Orient the Telephony Modem with the indicator lights facing up or right as desired Slip both mounting slots in the back of the Telephony Modem over the screws then slid...

Page 17: ...end to the Telephony Modem s Cable connector E Tighten the con nections by hand 2 Insert the plug from the AC adapter or the power cord into the Power con nector on the Telephony Modem A 3 Insert the...

Page 18: ...ndows 98SE Windows 2000 Windows ME or Windows XP Windows 95 and Windows NT are not supported Ethernet cable of appropriate length IP address subnet gateway and DNS information for installations not us...

Page 19: ...w these steps to configure the TCP IP settings on a Windows 98SE operating system Note Dialog boxes shown on your computer may differ slightly from those shown in this procedure 1 From the computer se...

Page 20: ...20 Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 4 Highlight TCP IP by clicking on it one time then click on Properties 5 Click the IP Address tab click Obt...

Page 21: ...d Installation Ethernet Configuration Usage Troubleshooting Glossary 6 Click OK to accept the new settings and OK again to close the Configura tion window 7 You may have to restart your computer in or...

Page 22: ...es shown on your computer may differ slightly from those shown in this procedure 8 From the computer select Start Settings Network and Dial up Con nections Local Area Connection 9 In the Local Area Co...

Page 23: ...hooting Glossary 10 Click Obtain an IP address automatically and Obtain DNS server ad dress automatically then click OK 11 Click OK to accept the new settings and OK again to close the Configura tion...

Page 24: ...hese steps to configure the TCP IP settings on a Windows ME operating sys tetem Note Dialog boxes shown on your computer may differ slightly from those shown in this procedure 13 From the computer sel...

Page 25: ...d Installation Ethernet Configuration Usage Troubleshooting Glossary 16 Highlight TCP IP by clicking on it one time then click on Properties 17 Click the IP Address tab then click OK 18 Click OK to ac...

Page 26: ...Modem User s Guide 26 Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 19 You may have to restart your computer in order for your computer to obtain a new IP a...

Page 27: ...teps to configure the TCP IP settings on a Windows XP operating sys tetem Note Dialog boxes shown on your computer may differ slightly from those shown in this procedure 20 From the computer select St...

Page 28: ...8 Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 22 Highlight TCP IP by clicking on it one time then click on Properties 23 Click the IP Address tab click Ob...

Page 29: ...Installation Ethernet Configuration Usage Troubleshooting Glossary 24 Click OK to accept the new settings and OK again to close the Configura tion window 25 You may have to restart your computer in o...

Page 30: ...lable on the Touchstone Tele phony Modem and covers basic troubleshooting procedures Setting up Your Computer to Use the Telephony Modem Indicator Lights for the TM401 Using the Reset Button Using the...

Page 31: ...llowing table shows light patterns during normal operation See Using the Standby Button for more information about the standby mode Table 1 Mode Power DS US Online Link Telephone A C Power On On Onlin...

Page 32: ...to Cable Modem Flash Flash Flash Power on Self Test See Cable Modem Start Up Sequence Below On On Flash Retrieving telephone network information On On Off Retrieving telephone line information ON On F...

Page 33: ...of the Telephony Modem to reset the modem as if you power cycled the unit You may need to reset the Telephony Modem if you are having problems connecting to the Internet Using this button will be rar...

Page 34: ...ate normal mode Active standby mode the Ethernet interface is disconnected from the Internet Computers connected to the Ethernet interface can still communi cate with each other but not with the Inter...

Page 35: ...especially when many people are online Always leave your Telephony Modem plugged in and connected use the Standby button to disconnect your PC from the Internet Check the front panel lights The Power...

Page 36: ...or through a firewall other communications on the LAN may slow down your connection I have two PCs connected to the Telephony Modem but only one can get on the Internet Check your cable company s term...

Page 37: ...e port on the back of the Te lephony Modem labeled Tel If so try a different phone Make sure the new phone is a working phone If a known good phone is used and you still don t have dial tone try a dif...

Page 38: ...hat is plugged in to the telephony modem typically a computer hub or router Cross over An Ethernet cable used to connect two hubs or a hub and a cable modem together Also some Ethernet hubs may have b...

Page 39: ...S Event An informational message used for monitoring network status F connector The type of connector used on coaxial cable There are two common types of F connector slip on and screw on Use coax with...

Page 40: ...at uniquely identifies any device connected to a network Your cable company uses your Telephony Modem s MAC address to authorize access to the Internet The MAC address is printed on a label on the bot...

Page 41: ...e that disconnects the Ethernet inter face from the Internet The Telephony Modem s Online light blinks while the modem is in Standby mode Switched outlet A power outlet that may be turned on and off u...

Page 42: ...Touchstone TM401 Telephony Modem User s Guide 40...

Page 43: ...o make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant ARRIS ARRIS Interactive and Touchstone Telephony are tradem...

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