Chapter 7
:
Troubleshooting
I'm not getting on the Internet (Ethernet)
If you are using a hub, is the hub turned on?
Are you using the right type of Ethernet cable? Use the supplied cable for direct connection
to a computer; use a cross-over cable for connection to a hub.
Press the Reset button on the back of the Telephony Gateway.
A misconfiguration could lock out all access to the Telephony Gateway router. If you think
this has happened, see
Resetting the Router to Factory Defaults
(page 36).
I'm not getting on the Internet (Wireless)
Check the indicator lights, see
(page 31) — the Wi-Fi light
should be on.
Does your connection utility discover your wireless LAN? If you turned off “Broadcast
SSID” you need to manually enter the name of your wireless LAN in the connection utility.
Change your security mode to “disabled”. Enable one of the other security modes as soon
as you find the problem.
A misconfiguration could lock out all access to the Telephony Gateway router. If you think
this has happened, see
Resetting the Router to Factory Defaults
(page 36).
My wireless Internet connection stops working sometimes
This is usually caused by interference. Two common sources are 2.4GHz “remote”
telephones and microwave ovens. If you cannot remove the interfering product, try using a
different channel or setting Protected Mode.
I can get on the Internet, but everything is slow
If the Web site you are visiting is very popular, that site may be having trouble servicing all
the requests. If other sites download quickly, wait for a few minutes and try again. Usage
during peak hours may also affect the connection speed.
Other communications on the LAN, or interference with wireless connections, may slow
down the connection.
Release 24 STANDARD 1.1 March 2015
Touchstone TG2492 Telephony Gateway User Guide 38
Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.