Chapter 3
:
Getting Started
Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using
several splitters in a line may deteriorate the quality of your television, telephone, and/or
internet connection.
Information packet: your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this information
carefully and contact your cable company if you have any questions.
Getting Service
Before trying to use your new Telephony Gateway, contact your local cable company to
establish an Internet account and telephone service. When you call, have the following
information ready:
the Telephony Gateway serial number and cable MAC addresses of the unit (printed on
the Telephony Gateway)
the model number of the Telephony Gateway (printed on the Telephony Gateway)
If the Telephony Gateway was provided by your cable company, they already have the
required information.
In addition, you should ask your cable company the following questions:
Do you have any special system requirements or files that I need to download after I
am connected?
When can I start using my Telephony Gateway?
Do I need a user ID or password to access the Internet or my e-mail?
Will my phone number(s) change?
What new calling features will I have and how do I use them?
System Requirements
The Touchstone Telephony Gateway operates with most computers. The following
describes requirements for each operating system; see the documentation for your system
for details on enabling and configuring networking.
To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your
cable company. Telephone service requires that the cable company has PacketCable
support.
Release 24 STANDARD 1.1 March 2015
Touchstone TG2492 Telephony Gateway User Guide 12
Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.