Chapter 7
:
Troubleshooting
I'm not getting on the Internet (Wireless)
Check the indicator lights, see
(page 29) — the Wi-Fi light should
be on.
Does your connection utility discover your wireless LAN? If you turned off “Broadcast
SSID” you need to manually enter the name of your wireless LAN in the connection utility.
Change your security mode to “disabled”. Enable one of the other security modes as soon
as you find the problem.
A misconfiguration could lock out all access to the Data Gateway router. If you think this
has happened, see
Resetting the Router to Factory Defaults
(page 33).
My wireless Internet connection stops working sometimes
This is usually caused by interference. Two common sources are 2.4GHz “remote”
telephones and microwave ovens. If you cannot remove the interfering product, try using a
different channel or setting Protected Mode.
I can get on the Internet, but everything is slow
If the Web site you are visiting is very popular, that site may be having trouble servicing all
the requests. If other sites download quickly, wait for a few minutes and try again. Usage
during peak hours may also affect the connection speed.
Other communications on the LAN, or interference with wireless connections, may slow
down the connection.
Release 32 STANDARD 1.0 March 2015
Touchstone DG3260 Data Gateway User Guide 35
Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
