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Media Gateway/Media Player 3.0.5 Provisioning and Installation Guide

Warehousing Process Overview ............................................................................. 25

Preparing a New Media Gateway Device ............................................................... 25

Preparing a Technician-returned Media Gateway Device ...................................... 25

Preparing a Subscriber-returned Media Gateway Device ...................................... 26

Media Gateway Warehousing Requirements ......................................................... 26

Media Gateway Cable Modem Warehousing ......................................................... 26

Media Gateway Video Warehousing ...................................................................... 29

Media Player Warehousing Process ................................................................................ 30

Process Overview .................................................................................................... 31

Preparing a New Device .......................................................................................... 31

Preparing a Technician-returned Device ................................................................ 31

Preparing a Subscriber-returned Device................................................................. 32

Media Player Warehousing Requirements ............................................................. 32

USB Flash Drive Setup ............................................................................................. 32

Media Player Warehousing ..................................................................................... 32

MS4000 Media Streamer Warehousing Process .................................................... 36

Installing Whole Home Solution Devices ................................................................ 39

MG5xxx Installation ......................................................................................................... 39

DCX3635 Installation ....................................................................................................... 40

DCX3635 Installation Tips ....................................................................................... 40

Installation Overview ....................................................................................................... 41

About the Installation Dashboard ................................................................................... 41

Installation Dashboard Options .............................................................................. 42

Finishing Video Installation.............................................................................................. 43

Installing the MS4000 Media Streamer .................................................................. 43

Installation Overview .............................................................................................. 43

Verifying MS4000 Media Streamer Status.............................................................. 43

LED Sequences – Factory-default State .................................................................. 44

ARRIS Contacts ...................................................................................................... 45

Summary of Contents for DCX3635

Page 1: ...Media Gateway Media Player 3 0 5 Provisioning and Installation Guide Revision 1 October 2015 ...

Page 2: ...IS and the ARRIS logo are all trademarks of ARRIS Enterprises Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS disclaims proprietary interest in the marks and names of others ARRIS provides this guide without warranty of any kind implied or expressed including but not limited to the implied wa...

Page 3: ... Functionality 12 Digital Video Functionality 12 Telephony Functionality 12 Firmware Functionality 12 Compliance and Interoperability 12 Hardware Support 13 Telephony Functionality 13 Provisioning Functionality 13 Management and Troubleshooting Functionality 14 Data Functionality 14 Subscriber Interfaces 15 Management Interfaces 15 Standards Compliance 15 DOCSIS Specifications 15 PacketCable Speci...

Page 4: ...ocess Overview 31 Preparing a New Device 31 Preparing a Technician returned Device 31 Preparing a Subscriber returned Device 32 Media Player Warehousing Requirements 32 USB Flash Drive Setup 32 Media Player Warehousing 32 MS4000 Media Streamer Warehousing Process 36 3 Installing Whole Home Solution Devices 39 MG5xxx Installation 39 DCX3635 Installation 40 DCX3635 Installation Tips 40 Installation ...

Page 5: ...This manual describes functionality related to Media Gateway Media Player firmware Some features described in this manual may not be fully tested and supported in your specific firmware release version Where possible features supported only by specific versions are indicated in this manual See the Release Notes Letter of Operational Considerations accompanying your firmware for further details Aud...

Page 6: ...30 50 60 Hz One set of component video outputs supporting up to 1080i One composite video output with stereo audio outputs for left and right channels One electrical S PDIF digital audio output One optical S PDIF digital audio output One IR RC 6 compatible remote control interface output RF remote support dongle required Reset switch Navigation buttons arrows left right up down OK Menu Clock Displ...

Page 7: ...ut One optical S PDIF digital audio output One IR RC 6 compatible remote control interface input RF remote support dongle required for MP2150 NA Reset switch Navigation buttons arrows left right up down OK Menu Clock Display IP815 Hardware Features The following are standard hardware features for the IP815 Standard and high definition MPEG 2 and MPEG 4 formats including full 1080p60 HDTV decode Tr...

Page 8: ...inside or outside the customer s home MS4000 Media Streamer Hardware Features The following are standard hardware features for the MS4000 AUDIO VIDEO Input over Ethernet Video 4 x MPEG 2 or H 264 at up to 20Mbps Max resolution 1080p30 1080i60 720p60 Audio MPEG 1 Audio Layer 1 2 Dolby Digital Transport MPEG TS AUDIO VIDEO Output over Ethernet Video 4 x H 264 streams at up to 8Mbps Max resolution 10...

Page 9: ...upport lifeline telephony performance The video services are provided as IP encapsulated MPEG distributed to thin clients over either a MoCA home data network or Ethernet The Media Gateway provides a multi room TV DVR experience for 6 TVs connected simultaneously and 500 GB storage of recorded content on the hard disk drive which can be expanded using external storage MG5225 Hardware Features and ...

Page 10: ...allation configuration as a headed gateway no media players are required in a single room single TV environment No embedded MTA for telephony Support for MoCA 2 0 MG5225 supports MoCA 1 1 Support for 802 11ac Wi Fi Dual band concurrent radios that can be used at the same time vs switched radios on the MG5225 that can only be used one at a time DCX3635 Hardware Features and Support The following ar...

Page 11: ...B standard 1 TB option Out of Band Modulation Frequency agile receiver 70 MHz to 130 MHz Power Supply 100 VAC to 240 VAC 50 60 Hz input 12 VDC output This release provides the following hardware support Supports ARRIS Media Gateway Media Player hardware Supports an Ethernet interface to CPE Supports a MoCA interface to CPE Multimedia over Coax Alliance Supports WiFi to CPE Supports an eSATA interf...

Page 12: ...ionality Interoperates with Cisco based and Motorola based headends eSATA support for external hard drives Telephony Functionality This release provides the following telephony functionality Compatibility with PacketCable 1 5 Supports standard PacketCable provisioning methods Supports Session Initiated Protocol SIP and Network Based Call Signaling NCS Support for 20ms packetization rates Supports ...

Page 13: ... tones An adaptive jitter buffer minimizes voice delay based on network conditions Supports KDC ticket caching for lower outage recovery times Selectable sinusoidal or trapezoidal ringing wave forms to compensate for CPE incompatibility SNMP3 IPsec and encrypted voice traffic as required by PacketCable specifications Supports RFC 2833 DTMF relay functionality a method for carrying DTMF and other t...

Page 14: ...t and Troubleshooting Functionality The firmware provides the following management and troubleshooting functionality PacketCable 1 5 compatible alarm and log interfaces Web based status monitoring and troubleshooting interface Maintain loop idle voltage management output from the Telephony Modem when the telephony service connection is interrupted for short time durations see Setting Loop Voltage ...

Page 15: ...ration Standards Compliance This chapter outlines DOCSIS and PacketCable compliance for this release and describes ARRIS proprietary extensions to the standards Whole Home Solution Telephony Modems running the firmware are designed to the following standards DOCSIS 3 0 PacketCable 1 5 including Provisioning methods SECURE BASIC 1 BASIC 2 HYBRID 1 HYBRID 2 Event reporting including PacketCable 1 5 ...

Page 16: ...tCable Network Based Call Signaling Protocol Specification PKT SP EC MGCP I11 050812 PacketCable MIBs Framework Specification PKT SP MIBS1 5 I02 070412 PacketCable MTA MIB Specification PKT SP MIB MTA1 5 I01 050128 PacketCable Signaling MIB Specification PKT SP MIB SIG1 5 I01 050128 PacketCable MTA Device Provisioning Specification PKT SP PROV1 5 I04 090624 PacketCable Security Specification PKT S...

Page 17: ...PPV integration point The AHS houses a proxy service that communicates with the ConvergeMedia Manager to coordinate PPV purchases Motorola based headends do not use the AHS for PPV services ARRIS Services Portal The ARRIS Services Portal has many functions that are integral to the ARRIS Media Gateway Media Player The most common functions of the portal are Collecting and processing program guide d...

Page 18: ...ogs account settings and device system variables See Troubleshooting with the CSR Tool for additional information on the CSR Tool PPV Tool sets PPV pricing and timing Service Messages Tool creates and schedules service messages Stream Station Tool identifies which guide data provider stations are streamable and where they can be streamed in home out of home out of country VOD Tool manages VOD incl...

Page 19: ...er portal interactions include a nightly check in and log dump For IP address assignments software loading and other configuration data the Media Gateway uses the standard DOCSIS communications channel ARRIS DSG Upon bootup the Media Gateway transactions differ depending on whether they are on a Motorola or Cisco headend Motorola Headends A new Media Gateway finds an OOB frequency from a well know...

Page 20: ...e Media Gateway and the Media Player are loaded from the Portal through the AHS New versions of software are stored at the ARRIS Services Portal and once reviewed tested and accepted by the customer can be distributed to the Media Gateways and Media Players using the Software Targeting Tool at the ARRIS Services Portal ARRIS Services Portal Software Release targeting options are Target an individu...

Page 21: ...ARRIS ConvergeMedia Manager and a DNCS the AHS proxies requests from the Media Gateways to the CMM for PPV events When a subscriber is considering a Pay Per View show the Electronic Program Guide displays a menu of options for each show that includes whether or not the show can be recorded Digital Music Functionality The firmware supports the following local and premium digital music channels Loca...

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Page 23: ...Gateway and Media Player for future deployment This process is also known as warehousing Pre provisioning may be used to Clear the hard drive and flash memory of returned devices to ensure that recorded content and customer specific settings have been deleted Fully test the hardware of new returned units video audio tuning encrypted and non encrypted channels etc Load the most recent version of fi...

Page 24: ...The billing system Headend control Cisco DAC or Motorola DNCS CMTS CNR or BACC infrastructure Access to the ARRIS Services Portal and headend caching server are required if the Portal is used for firmware download Firmware Update Method The warehousing process supports the Portal method for updating firmware onARRIS Media Gateway Media Player devices For Portal based updates the devices need Inter...

Page 25: ...ot Phase 2 begins with erasure of all previous customer settings and recordings If a firmware update is necessary the firmware upgrade is performed on the primary partition The pre provisioning process is designed for multiple devices a typical configuration is 5 racks with up to 20 devices each Not including connecting and disconnecting the entire process takes less than an hour Preparing a New M...

Page 26: ...unbilled PPV events 4 Disconnect the device and proceed to the Media Gateway pre provisioning procedure Media Gateway Warehousing Requirements ARRIS AHS ARRIS Headend Server ARRIS Portal warehouse configuration and software targets defined USB drives CableCARDS Cisco DNCS plant CableCARDs will need to be installed within this process ARRIS DAC plant CableCARDs will already be installed Billing Sys...

Page 27: ...tring with the context string value defined within the ARRIS portal MSO Infrastructure tool for the warehouse defined Contact your ARRIS Deployment Engineer for the correct context string 5 Upgrade the Cable Modem a Verify the CM config file has been updated to include all necessary settings for proper functionality Refer to the ARRIS Whole Home Solution Firmware release notes for specific cable m...

Page 28: ...the MG5225 cable modem LEDs light up and become solid not blinking when the cable modem becomes online The red Record light then begins to flash indicating that the warehousing process has started The DCX3635 does not have cable modem LEDs but the yellow High Speed Data light becoming solid indicates that the cable modem is online The red Record light then begins to flash indicating that the wareh...

Page 29: ...reboots and then applies and starts the video side of the warehousing process automatically Media Gateway Video Warehousing When the Cable Modem firmware upgrade completes the video side of the Media Gateway starts automatically This section describes the video warehousing process After the Cable Modem Firmware upgrade is complete the red Record light continues to illuminate showing the Gateway is...

Page 30: ...eboots and downloads a second copy of the warehouse software targeted version When the RED record light changes to the fast blink pattern the upgrade is complete If you are using a Cisco CableCARD Media Gateway Warehousing is complete If you are using an ARRIS DAC Cable CARD perform the following steps to stage the CableCARD 1 Scan or enter the CableCARD serial number into the billing system emula...

Page 31: ...s customer settings If a firmware update is necessary the firmware upgrade is performed on the primary partition The pre provisioning process is designed for multiple devices a typical configuration is 5 racks with up to 20 devices each Not including connecting and disconnecting the entire process takes up to 30 minutes Preparing a New Device Follow these steps to prepare a new or repaired Media P...

Page 32: ...SB slot to trigger the warehousing process See the following sections for details Ethernet connectivity to the ARRIS Portal and access to the ARRIS AHS ARRIS Media Player ARRIS Portal warehouse Context Settings and software Target USB Flash Drive Setup To set up a USB flash drive for warehousing add a file called trigger_warehouse with no extension to the root directory of the drive The file needs...

Page 33: ...2 Connect Ethernet and power into the back of the Media Player 3 Insert the USB Drive into the USB port ...

Page 34: ...MP2000 has a USB port on the front and back and the MP2050 MP2150 and IP815 have one on the rear only Any USB port can be used for loading the trigger file ...

Page 35: ...s a second copy of the warehouse target software version 5 The MP2000 and MP2500 Media Players both have a front LED display that reads End when the process is complete 6 The MP2050 and IP815 Media Players do not have an LED display and status of the warehousing process is displayed using lights on the front panel The following is an illustration of the LED patterns and their meanings Phase LED se...

Page 36: ... by a technician 1 The technician should perform the following steps a Remove the device from the previous subscriber s account b Associate the device with the TECH buffer c Return the device to the warehouse 2 Scan the bar code on the device and assign warehouse status to the device 3 Proceed to Pre Provisioning Procedure Preparing a Subscriber returned Device Follow these steps to prepare an MS4...

Page 37: ...eamer is plugged into the Ethernet port of the Media Gateway it will automatically upgrade to the targeted software version after update account is executed and the Media Gateway is rebooted as part of the installation process ...

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Page 39: ...ss gateways require at least one media player in order to play video while headed gateways can connect directly to TVs without requiring a media player MG5xxx Installation An installation of The ARRIS MG5xxx consists of One Media Gateway One or more Media Players One MS4000 Media Streamer optional The Media Gateway should be placed off the first splitter at the cable entrance to the house An addit...

Page 40: ...ing the lowest loss position on the splitter network DCX3635 Installation Tips If installing a DCX3635 as a standalone device in the home you should still install a MoCA filter at the home demarcation point to allow later self install service upgrades The DCX3635 supports self installation when MoCA is disabled If connecting other devices over Wi Fi carefully select the installation location relat...

Page 41: ...is built into each Media Player and can be used to manually configure channel maps and headend information if needed This procedure describes the use of the installation dashboard for initial setup and diagnostics About the Installation Dashboard The installation dashboard is an application on the Media Player that provides the status of items critical to the installation and access to the Diagnos...

Page 42: ...a Player sends the settings to the Portal If successful the Media Player is notified The Media Player then notifies the Media Gateway which does the following 1 Downloads the latest context settings to pick up the new Location Headend and Channel Map 2 Begins EPG and VOD downloads 3 Notifies all Media Players on the network that installation is complete The Media Player used by the Installer displ...

Page 43: ...er The MS4000 Media Streamer can be installed in either of these two states Factory default out of the box from the manufacturer or factory reset Previously owned in working condition returned to home office from previous user In either state once the Media Gateway has Internet connectivity the MS4000 Media Streamer attempts to contact the Sling Portal to download the necessary software A series o...

Page 44: ...t or power cycle There may be a long wait after this before the next sequence happens 2 BLINK_5000ms OFF MS4000 Media Streamer linking with MG is in progress If LED remains in this state for 30 seconds the MS4000 Media Streamer may not have obtained a WAN port Use the MP s diagnostics to verify that the MS4000 Media Streamer s WAN port Rebooting the MG and MS4000 Media Streamer may help 3 BLINK_20...

Page 45: ...You will need to register using your support contract ID and email address Ask ARRIS is located at http www arris com support There you will be able to access Support Contact Information for all products Knowledge Base Information also known as Solutions User Documentation Current open support cases Ability to create a new support case for technical support or repair and return Training Webcast By...

Page 46: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com ...

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