Need more help?
No TV or Internet service:
Check your connections:
Cables usually make an
audible click when secure.
Green
Light
Service
Light
Front View
Check Power:
Power light
on the Wi-Fi Gateway should
be green; if not, try another
electrical outlet.
Check Service light on front
of the Wi-Fi Gateway:
If after
5 minutes, the light is red or off,
power down the Wi-Fi Gateway
by holding down red Reset
button for 10 seconds.
Back View
Reset
button
Power
button
TV Receivers not responding:
Confirm Service light is solid green
on the Wi-Fi Gateway. If so, hold the
TV receiver’s Power button down for
10 seconds and release, then wait
five minutes.
If your existing Wi-Fi settings did not transfer,
you will need to set up a new Wi-Fi Network Name
and Password.
·
Use settings from new Wi-Fi Gateway
yellow sticker
·
Open your device’s Wi-Fi connection settings,
select your Wi-Fi Network Name and enter
Wi-Fi Password to connect
·
Record and keep your Wi-Fi settings for future
reference when connecting all your Wi-Fi devices
Wi-Fi Gateway Power light is amber:
Don’t worry. This is a normal part of the power-up sequence.
No dial tone:
Make sure your phone cable is plugged into the Phone Line port on the Wi-Fi Gateway.
Power Supply:
If the power supply or cord becomes damaged or needs to be replaced, please contact AT&T customer service
to obtain an authorized replacement.
Get the most from AT&T Fiber
SM
and find out what it can do for you.
Go to
att.com/fibersupport
to find answers to frequently asked questions.
• Internet Speed:
How do I improve my speed?
• U-verse TV:
How does AT&T Fiber make your U-verse TV experience better?
• Phone:
Will AT&T Fiber change my current Digital Phone service?
• More Support:
Having trouble with your AT&T Fiber connection?
Additional information
Test your Internet connection speed
Our speed test takes less than a minute to perform
two key measurements (Download and Upload) to help
you determine if you should take steps to improve the
performance of your online experience.
Visit
att.com/speedtest
.
Manage your account:
Available 24/7, download the myAT&T app at
att.com/myattapp
from your mobile device.
IPv6
AT&T supports IPv6 across our network, equipment and
devices. Visit
att.com/ipv6
for more information.
Accessibility Support:
• Alternate formats now available in Large Print or Braille.
Call 800.288.2020 and request your guide number
(ATT162550933).
• Telephone equipment for visual and/or hearing impaired:
- Phone: 877.902.6350
- TTY: 800.772.2889
• Repair Center:
- Phone: 800.246.8464
- TTY: 800.397.3172
• Accessible Tagged PDF: Visit
att.com/userguides
.
• Compatible with any TTY/TDD devices with standard phone
line.
¿Hablas español?
Para ver a esta guia en español, visita
att.com/guias
y haz clic
en la pestaña Internet. Desplázate hacia abajo a donde dice
“Guías de Reemplazo” y elije (ATT162550933
)
.
Need more help?
Visit
att.com/support
Call us at
800.288.2020
and ask for
“technical support.”
©2017 AT&T Intellectual Property.
All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual Property.
All other marks are the property of their respective owners.
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