TROUBLESHOOTING
Here are some �ps to try if your air purifier isn’t working properly.
If your problem isn’t listed in the above table, please contact customer support at
for assistance.
Problem
Possible Solu�on
Air purifier won’t turn ON or
bu�ons not working
Air purifier makes an unusual
noise
Significantly reduced airflow
The (
) indicator light is s�ll
on a�er changing the filter
The (
) indicator light hasn’t
turned on in 6 months
There is a strange smell when
the air purifier is ON
The air purifica�on quality is low
Plug into a powered electrical outlet.
Try plugging the air purifier into a different outlet.
Air purifier or the cord might be damaged. (contact customer support)
Make sure the base cover and its cap are placed and locked properly.
Ensure that the filter is removed from its packaging.
Ensure that the filter is placed correctly as described in this user manual.
Replace the filter.
Check the air purifier is on a hard, flat and dry surface.
Air purifier might be damaged or have a foreign object stuck inside.
If these solu�ons don’t work, DO NOT use the air purifier and DO NOT try
to fix the problem. (contact customer support)
Ensure that the filter is removed from its packaging.
Press ( ) to increase the fan speed.
Replace the filter.
Check there is at least 15 in of free space around the air purifier on
each side.
Tap and hold the ( ) for 3-5 seconds. The ( ) indicator light should
turn OFF to indicate that the air purifier has been reset.
The ( ) indicator light might not turn ON if you haven’t used your air
purifier o�en in the past 6 months.
You may need to change the filter more o�en or less o�en, depending on
how much you use your air purifier and on how much pollu�on is
in the air.
Check if the filter need to be replaced.
Ensure that the area is not humid or there aren’t any essen�al oils or
perfumes in the area.
Air Purifier might be damaged.
Press ( ) to increase the fan speed.
The air purifier is effec�ve in areas up to 183 �².
Remove any debris blocking the airflow (inlet and outlet) of the air
purifier.
Ensure that the doors and windows are closed.
Check if the filter need to be replaced.
15
