21
V 10/16
TROUBLESHOOTING
PROBLEM
POTENTIAL CAUSE
SOLUTION
The dehumidifier is not working.
It is not possible to adjust the settings.
The temperature is above 35 ° C or below 5
°C.
The internal tank is full.
The tank is not positioned correctly.
The set humidity level is higher than that in the
room.
Empty the tank
Position the tank correctly
The noise suddenly increases while
running
The compressor has just started.
There is a power connection problem.
The unit is placed on an uneven surface.
Condensation is not collected in the
tank
The room is too big for the unit's capacity.
The doors are open.
There are other devices producing moisture in
the room.
Reduced dehumidification effect
The room temperature is too low.
The set humidity level is inadequate.
The filter is full of dust.
The doors and windows are open.
If the unit is running with a temperature
between 5 and 15 °C, the unit will pause for
automatic defrosting. The compressor will
pause for short periods. After the defrost, the
unit will resume normal operation.
Reduce the humidity level.
Clean the filter.
Close any doors and windows.
At first, the air might have a musty
smell
Due to the temperature difference of the heat
exchanger, the air might have a strange smell
at first.
There is water in the tank even when
using the hose for continuous
condensation drainage
Check the drainage connections.
The drainage hose is not connected properly.
Connect the hose correctly.
Remove the drainage hose and
replace it.
The ON/OFF LED does not turn on
when the power is connected
There is no power or the plug is not inserted
correctly.
Check the electrical power supply.
Make sure that the electric circuit
and plug are not damaged.
Make sure that the cable is not
damaged.