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Warranty, Support & Service AU
30 Day Warranty
Model Engines (Aust.) Pty. Ltd. warrants this product to be free from defects
in materials or workmanship for 30 days from the date of purchase and
will repair, replace or refund the purchase should the product prove to be
defective.
This warranty does not apply to any unit or system or component which has
been dropped, damaged in a crash, improperly installed, assembled, handled
or abused.
Model Engines (Aust.) Pty. Ltd. reserves the right to void the warranty if the
product has been altered or modified, has had a foreign part added, has
been misused or not used for the purpose for which it was designed, has
been used near or in salt water, has been water damaged, or if the damage
has been caused by the customer’s use of the product.
Under no circumstances does Model Engines (Aust.) Pty. Ltd. warrant nor
will the customer be entitled to consequential or incidental damages. Model
Engines (Aust.) Pty. Ltd. assumes no responsibility for any other damage,
inconvenience or other claims whatsoever.
Lodging A Claim
To lodge a claim, present the goods to your place of purchase (retailer where
you bought the product) with your original purchase receipt and a written
explanation of the defect.
The place of purchase (retailer where you bought the product) will then
contact Model Engines (Aust.) Pty. Ltd. for a Return Authority number and will
return the item for warranty assessment to Model Engines (Aust.) Pty. Ltd.
Items delivered to Model Engines (Aust.) Pty. Ltd. for warranty assessment
without a Return Authority number will be returned to sender.
The warranty process may take up to 14 business days from the date of
receipt. Model Engines (Aust.) Pty. Ltd. must assess each item and if warranty
applies must repair or replace the item at its discretion and return it to the
place of purchase (retailer where you bought the product).
Goods presented for warranty may be replaced by refurbished goods of the
same type rather than being repaired. Refurbished parts may be used to
repair the goods.
If the product is proven to be defective the cost and expenses relating to the
delivery of the goods to Model Engines (Aust.) Pty. Ltd. will be borne by Model
Engines (Aust.) Pty. Ltd.
The benefits of this warranty are in addition to other rights and remedies of
the customer under any law to which this warranty relates.
Our goods come with guarantees that cannot be excluded under the
Australian consumer Law. You are entitled to a replacement or refund for a
major failure and for compensation for any other reasonably foreseeable loss
or damage. You are also entitled to have the goods repaired or replaced if the
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