SM1916
24
TROUBLESHOOTING
MAINTENANCE
GB
If, after trying the above remedies, the machine still does not work, refer the fault to the
nearest authorised service centre.
When calling the service centre, inform them of the machine model, the serial number and
the type of fault. The data relating the appliance can be found on the rating plate affixed to
the filter door.
This information will allow the technical service staff to select the appropriate spare parts,
thus making the repair service quicker and more efficient.
The washing machine does not work (warning
lights are off)
• check that:
1) The mains power supply is working
2) The plug is inserted correctly in the socket
3) The On/Off button is pressed or, if there is
no On/Off button, the programmer knob is
pulled outwards.
The washing machine does not work (warning
lights are off)
• check that:
1) The programmer knob is set to the selected
program
2) The glass door is properly closed
3) The ”Start” button has been pressed (elec-
tronic models only)
4) check the indications provided under ”The
washing machine does not fill with water”
The washing machine does not fill with water
• check that:
1) There is water in the water supply system
2) The water supply hose is connected to the
washing machine
3) The water supply tap is open
4) The filter is not blocked. If it is, clean the
filter after unplugging the appliance from the
power supply
The washing machine continuously fills and
drains the water:
• check that:
1) The drain hose has been installed at the
proper height (60-90 cm)
2) The end of the drain hose is not under water
The washing machine does not drain or spin
• check that:
1) The drain hose is properly connected
2) The drain hose is not bent
3) The drainage filter is not blocked
4) The no-spin function has not been selected
The washing machine vibrates and is noisy
• check that:
1) All the blocking elements used for transpor-
tation have been removed.
2) the washing machine is level
If the appliance is not working properly, check through the following troubleshooting list before calling for
technical assistance.
3) Bulky items such as sheets, tablecloths etc.
are not all in one part of the drum
The glass door does not open
1) Wait for 3 minutes after the end of the cycle
or, in the case of electronic machines, until
the ”End” indicator lights up
The washing has not been properly spun
• check that:
1) The washing is evenly distributed in the drum
2) The correct spin speed has been selected
The washing machine stops during the wash
• check that:
1) The mains power supply is working
There is still a lot of detergent in the compartment
• check that:
1) The water supply tap is open
2) The filter between the tap and the supply
hose is clean
The washing is not clean at the end of the wash
cycle
• check that:
1) The drum is not overloaded
2) The correct amount of detergent has been
used
3) The correct programme has been selected
The washing has shrunk or faded
• check that:
1) The correct washing programme has been
selected
2) The correct washing temperature has been
selected
The washing machine does not dry
(washer-dryer
models only)
• Make sure that:
1) The water supply tap is open
2) The drainage filter is clean
3) The washing machine is turned on (control
light on)
4) The program dial is positioned on one of the
stop points with the dryer symbol.
5) The drying time regulator dial is not set to “0”
6) The “Half Load” button is pressed.
7) The “No Spin” button is not pressed
