- 38 -
ARCTIV iPDU User Manual M-0010--Rev 2
6.
Warranty & Service
The product is guaranteed for two years from the date of purchase; extended
warranties are available for purchase. We will repair or replace the detective
products covered by this warranty. If product has already exceeded the
warranty period or the problem are caused because of illegal operation, a
corresponding fee will be charged.
The below cases are not covered by the warranty:
•
Problems caused because of improper maintenance
•
Problems caused because of unauthorized change, modification or
improper use
•
The devices are not used in the rated physical environment
•
Problems in consequence of any Force Majeure incidents
Repair notice:
•
Make sure to use a protective hard carton when arrange the shipment
to repair. Damage occurred during the shipment is not covered by
the warranty.
•
Make a short note about the problem and the operation process.
•
Owner is responsible to pay for the shipping cost as well as the customs
duty.
•
Please list your name, address and phone number so that we can
contact you at any time.