Troubleshooting
MH-2671-U3 Ultra Slim External Hard Drive
Drive does not appear in my computer / on my desktop
1. Check the status of power LED and see if it is power-on.
2. Make sure the USB cable and connectors are not damaged and firmly connected by both ends.
3. Remove the hard drive and then reconnect after 10 seconds.
4. Check the
“Device Manager” and see if the hard drive is recognized by USB port.
5. Be sure to install necessarily drivers if connect the hard drive via PCI adapter.
6. The drive may not be receiving enough power from the USB bus on your computer. Try
connecting a USB Y-cable.
My computer won
’t boot when I connect the external storage drive to the computer before
booting.
Remove all external devices before you turn on computer.
A message appears that I have a high-speed device connected to a low-speed port
(Windows XP)
This is normal. Windows XP displays a message that you have connected your USB 3.0 drive to a
USB 2.0 port. You will not have the SuperSpeed capabilities that you would have to use a USB 3.0
port.
Data transfer rate seems slow
1. Make sure this USB 3.0 storage device is connected directly to a USB 3.0 port or hub.
2. If there are other devices connected to the hub, please disconnect the other USB devices.
3. Your system may be operating at lower speeds due to an incorrect driver installation or your
system does not support USB 3.0
What happens when a USB 3.0 device is plugged into a USB 2.0 port or hub?
USB 3.0 is backward compatible with USB 2.0, so the device still works fine. When connected to a
USB 2.0 port or hub, a USB 3.0 device operates at the USB 2.0 HighSpeed of up to 480 Mbps.
